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Vincent T

Good location but dated and old hotel

3.0 of 5 bubblesReviewed 24 Nov 2019
This hotel needs a major refurbishment. The carpet smells and looks worn and the furniture and room belongs to the bygone age and in need of a major overhaul. The lighting switches are confusing and the toilet taps needs fixing as they are either very tight or very loose. The only good thing about it is its strategic location near to all amenities and shopping malls.
The reception refuse to even print and give a copy of receipt of my stay for me when I check out saying that I need to obtain it from Agoda whom I booked with. I have booked many hotels with Agoda and I always have no issue getting a receipt from the hotels when I check out. Strange protocol.
Date of stay: November 2019
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nunnicha, Manager at Arnoma Grand Bangkok, responded to this review
Responded 25 Nov 2019
Dear vteo56,

Thank you for posting your Review on Tripadvisor regarding your recent stay with us.
I have noted the areas where we have failed to meet your expectations and your comments have been passed to the relevant Department Heads to discuss with their Teams to ensure improvement.
We are in the process of testing a few renovated mock up rooms before embarking on a larger scale renovation in the near future and we look forward to keep all our many regular guests informed of the progress accordingly.
We are also investing heavily in Team Training and Service Delivery Levels as well.

Our location, right in the centre of Bangkok’s best selection of Shopping is superb, and we try to offer affordable prices. We try hard to ensure that our Guests enjoy their stays with us.

I hope very much that you will pay us another visit later this year or next and hope that I shall have the opportunity to meet you.
Please do contact me direct on nunnicha@arnoma.com when planning any future visit to Bangkok.
Thank you, and once again for posting your Review as it is vitally important that we see ourselves as our Guests see us.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 21 November 2019

Arnoma Hotel is in the best strategic commercial location, offering travelers different kind of Shopping Malls, such as Branded Products, Clothings, Electronics Products. At Siam Paragon which is opposite of hotel has Shopping Mall, a SuperMarket, Large Underwater Aquarium and Food Centre offering different cuisine. You will lost for choice. Arnoma is near Bangkok Chinatown.

Room tip: The room in the executive level is extremely clean and the lounge I can have a drink and relexation with family and friends.
Date of stay: November 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank yeeshut2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nunnicha, Manager at Arnoma Grand Bangkok, responded to this reviewResponded 21 November 2019

Dear yeeshut2017,

Thank you for posting your Review on Tripadvisor concerning your recent stay at our Hotel.
Your comments have been shared with the Team here.
We are very glad that we have been able to make your stay enjoyable and hope that you will stay with us again – and that I shall have the pleasure of meeting you on your next visit.
As you will have seen, our location is superb – right in the middle of the best selection of Shopping in all of Bangkok.
We are in the process of testing a few renovated mock up rooms before embarking on a larger scale renovation in the near future and we look forward to keep all our many regular guests informed of the progress accordingly.

I do hope that you will stay with us again and be able to enjoy our completely reborn Hotel as well as its unrivalled location.

Thank you once again for posting your Review and If I can be of any assistance to you in the future please do contact me on nunnicha@arnoma.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2019

This hotel is close to shopping mall and main attractions. Rooms are comfortable and spacious; bathroom is fairly big providing you with all you need; Food is fresh and average and with big breakfast buffet. staff is efficient and very polite. the style is a little old fashion;

Date of stay: January 2019
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank MFollowers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nunnicha, Manager at Arnoma Grand Bangkok, responded to this reviewResponded 18 November 2019

Dear MFollowers,

Thank you for posting your Review on Tripadvisor concerning your recent stay at our Hotel.
Your comments have been shared with the Team here.
We are very glad that we have been able to make your stay enjoyable and hope that you will stay with us again – and that I shall have the pleasure of meeting you on your next visit.
As you will have seen, our location is superb – right in the middle of the best selection of Shopping in all of Bangkok.
We are in the process of testing a few renovated mock up rooms before embarking on a larger scale renovation in the near future and we look forward to keep all our many regular guests informed of the progress accordingly.

I do hope that you will stay with us again and be able to enjoy our completely reborn Hotel as well as its unrivalled location.

Thank you once again for posting your Review and If I can be of any assistance to you in the future please do contact me on nunnicha@arnoma.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2019

Nothing beats Arnoma for the best location. It's just across the biggest mall Central World, almost adjacent to high-end mall Gaysorn on the left and the bargain loved Big C mall on the right. This hotel is walking distance to the BTS train and the new market stop.This is perfect for my short family vacay.

Room tip: I got the two bedroom suite and it fit all 5 of us!
Date of stay: November 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
1  Thank Merlee J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nunnicha, Manager at Arnoma Grand Bangkok, responded to this reviewResponded 13 November 2019

Dear Merlee J,

Thank you for posting your Review on Tripadvisor concerning your recent stay at our Hotel.
Your comments have been shared with the Team here.
We are very glad that we have been able to make your stay enjoyable and hope that you will stay with us again – and that I shall have the pleasure of meeting you on your next visit.
As you will have seen, our location is superb – right in the middle of the best selection of Shopping in all of Bangkok.
We are in the process of testing a few renovated mock up rooms before embarking on a larger scale renovation in the near future and we look forward to keep all our many regular guests informed of the progress accordingly.

I do hope that you will stay with us again and be able to enjoy our completely reborn Hotel as well as its unrivalled location.

Thank you once again for posting your Review and If I can be of any assistance to you in the future please do contact me on nunnicha@arnoma.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2019

The hotel are in good location and just cross the street you can find big malls and supermarket. Foods has a lot of choices and with local foods to serve in mango restaurant. The staff are friendly and very accommodating. The elevator service are good. The rooms are big and complete of furnitures

Date of stay: November 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank Nomad747342
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nunnicha, Manager at Arnoma Grand Bangkok, responded to this reviewResponded 12 November 2019

Dear Nomad747342,

Thank you for posting your Review on Tripadvisor concerning your recent stay at our Hotel.
Your comments have been shared with the Team here.
We are very glad that we have been able to make your stay enjoyable and hope that you will stay with us again – and that I shall have the pleasure of meeting you on your next visit.
As you will have seen, our location is superb – right in the middle of the best selection of Shopping in all of Bangkok.
We are in the process of testing a few renovated mock up rooms before embarking on a larger scale renovation in the near future and we look forward to keep all our many regular guests informed of the progress accordingly.

I do hope that you will stay with us again and be able to enjoy our completely reborn Hotel as well as its unrivalled location.

Thank you once again for posting your Review and If I can be of any assistance to you in the future please do contact me on nunnicha@arnoma.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2019

Room is average, breakfast was good and the location is great! Just next door to the 'Big C', where there's a food court on the upper floor. Loads of cheap and delicious local food. One of my favourite hotel in Bangkok.

Date of stay: May 2019
1  Thank hsphang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nunnicha, Manager at Arnoma Grand Bangkok, responded to this reviewResponded 7 November 2019

Dear hsphang,

Thank you for posting your Review on Tripadvisor concerning your recent stay at our Hotel.
Your comments have been shared with the Team here.
We are very glad that we have been able to make your stay enjoyable and hope that you will stay with us again – and that I shall have the pleasure of meeting you on your next visit.
As you will have seen, our location is superb – right in the middle of the best selection of Shopping in all of Bangkok.
We are in the process of testing a few renovated mock up rooms before embarking on a larger scale renovation in the near future and we look forward to keep all our many regular guests informed of the progress accordingly.

I do hope that you will stay with us again and be able to enjoy our completely reborn Hotel as well as its unrivalled location.

Thank you once again for posting your Review and If I can be of any assistance to you in the future please do contact me on nunnicha@arnoma.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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