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robintan0261
Singapore, Singapore

Recent Stay at Erawan Grand Hyatt

5.0 of 5 bubblesReviewed 1 Jul 2024
Extremely more than 5 star service.My wife had shingles. Hotel arranged for medical assistance to BNH Hospital & provided complimentary Mercedes Limousine service to & fro the Hospital. Hotel also deep cleaned the room & make daily enquiries about my wife’s condition. Special thanks go to May & Jam from the Guest Relations Deoartment. Will definitely stay in this hotel whenever we are in Bangkok. Will also recommend to all our friends.
Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phanit Pansatha, Other at Grand Hyatt Erawan Bangkok, responded to this review
Responded 2 Jul 2024
Dear robintan0261,

Thank you for making Grand Hyatt Erawan your hotel of choices in Bangkok and for taking the time to share your valuable feedback. It is great to hear your appreciation of the hospitality of our team. Your kind compliments extended to Khun May and Khun Jam are sincerely appreciated. Please rest assured that Khun May and Khun Jam will be recognised for their effort and care. I trust that your wife is now fully recovered. We look forward to serving you and your wife on a return visit to Bangkok.

Sincerely,

Phanit Pansata

Director of Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (6,214)
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4,539
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288
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Traveller rating
4,539
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80
Show reviews that mention
All reviews lower lobby central world the club lounge siam paragon f b excellent location easy access bts station shopping mall buffet breakfast spa gai gh skywalk train renovation concierge
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Reviewed 29 June 2024

We have stayed at the Grand Hyatt Erawan for multiple years now and never come away with anything less than awe at the unparalleled service provided by the front desk, Grand Lounge, dining room and housekeeping staff. The staff treats us, our family members and all of our visiting guests alike with courtesy, respect and the utmost care.

We love the Premier Suites and how we could use these massive, yet elegant spaces, as well as the adjoining guest rooms to accommodate our sizable family and local guests. The location is unbeatable with easy access to the Erawan Bangkok, Gaysorn Amarin, Gaysorn Village, Central World, Big C, Platinum Shopping Mall, Siam Paragon, Siam Square, Central Chitlom and Central Embassy via elevated, covered walkways; both BTS lines via Chit Lom and Ratchadamri stations; the adjacent Langsuan Road with spas, two fantastic 7-11 branches, a large Starbucks and Sindhorn Village; and nearby Lumpini Park, as well as Benjakitti Park (via the Green Mile). We love that we could request items (via app) that we forgot to pack or even little trinkets that we'd like to give away or take home as souvenirs completely free of charge. And the facilities themselves are exquisite with a beautiful pool, expansive fitness center, and restaurants and drinking spots galore.

Oh and don't forget to pick up a packet (or a dozen) of the delicious tom yum rice crackers at the front desk. They're even better than the ones you pay significantly more for as part of the set menu of Gaggan at LV next door.

Good bye Grand Hyatt Erawan for this year and we hope to see you again next year!

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Steven W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phanit Pansatha, Other at Grand Hyatt Erawan Bangkok, responded to this reviewResponded 30 June 2024

Dear N203FAstevenw,

Thank you so much for your ongoing support to Grand Hyatt Erawan Bangkok, and for recommending our hotel to other travelers. I am very happy to know that you enjoyed our central location and that you found our associates to be attentive and helpful. It is a pleasure to share your positive feedback with the team. We look forward to welcoming you and your family again at Grand Hyatt Erawan Bangkok in the near future.

Sincerely,

Phanit Pansata

Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2024

Even though the property was a bit dated, it is very clean and well maintained. The breakfast buffet was exceptional; we particularly loved the exotic fruits and the variety of foods from different continents. The hotel staff was outstanding. So courteous and warm even in simple greetings in the hallway. The location could not be any better. The hotel is right in the middle of shopping central in Bangkok. The only downside is the traffic because of all the shoppers crowding the area, but fortunately the hotel is close to a BTS station.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank yumins2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phanit Pansatha, Other at Grand Hyatt Erawan Bangkok, responded to this reviewResponded 28 June 2024

Dear yumins2020,

Thank you for selecting Grand Hyatt Erawan when visiting Bangkok and for taking the time to share your valuable feedback. I am pleased to hear that overall, you had a pleasant stay, and our central location made it convenient for you to get around the city. It is reassuring to hear that you found your breakfast experience to be exceptional. It is my pleasure to share your warm comment with our team. We value your support and hope to serve you again on your future trips to Bangkok.

Sincerely,

Phanit Pansata

Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2024

I normally don't do review because I am too lazy. This time I feel like I own the hotel a thank you. I stayed on points and got upgrade to Garden Villa King room. My wife was so happy with the room and said next time we come back to Bangkok, she wants to stay in the same hotel and same room. The hotel is so beautiful and close to everything we need.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank dathoang73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phanit Pansatha, Other at Grand Hyatt Erawan Bangkok, responded to this reviewResponded 28 June 2024

Dear dathoang73,

Thank you for selecting Grand Hyatt Erawan on your recent visit in Bangkok and for taking the time to share your valuable feedback. I am happy to know that you had an enjoyable stay. Thank you once again for telling fellow travelers about our convenient location and how amazing the Garden Villa room is. It is my pleasure to share your warm comment with our team. We value your support and hope to serve you and your wife again on your future trips to Bangkok.

Sincerely,

Phanit Pansata

Director of Operations

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Reviewed 27 June 2024 via mobile

We’ve been staying here regularly for more than ten years. The hotel is convenient, central, comfortable and homely. As a Hyatt Globalist we always get entrance to the Grand Club and we frequently get suite upgrades - sometimes using vouchers and at other times we’re lucky to get an upgrade at check in. This time we got a very pleasant suite and were grateful.

We enjoy the lounge very much. There’s a wide selection of food, both for breakfast and accompanying evening cocktails. The lounge is one of the main benefits and it has become popular. For four evenings it was moderately busy, but on one evening it was very busy and the staff were busy ensuring free tables could be found.

Gai has been working in the lounge as long as I can remember. She is charming, caring and attentive, and looks after us as if she were our favourite Auntie. And she treats all guests in the same way.

Date of stay: May 2024
Trip type: Travelled with friends
Thank Dxbrindle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phanit Pansatha, Other at Grand Hyatt Erawan Bangkok, responded to this reviewResponded 27 June 2024

Dear Dxbrindle,

Thank you so much for your ongoing support to Grand Hyatt Erawan Bangkok, and for recommending our hotel to other travelers. I am delighted to learn that you had another enjoyable stay and that you appreciated the service and care extended by our associates. Thank you for your compliments to Khun Gai as well as your Grand Club Lounge experience. It is a pleasure to share your positive feedback with the team. We value your support and hope to serve you again when your travel brings you to Bangkok.

Sincerely,

Phanit Pansata

Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2024 via mobile

I have traveled to Bangkok numerous times over the years. This last trip keeps me wondering, How did I miss this place before !!!!

We booked this trip through the hotel website. We were a family of 5 travelling to Bangkok on a stop over for a few days.

We had taken a Garden Villa King for myself and my wife and we put the kids in a Deluxe King Room.

A. The Hotel is bang in the middle of everything. You cross the road and you have Central World Shopping Mall & Siam Paragon Shopping Mall and a little further away is MBK & Platinum Mall. All with in a few minutes walking distance.

B. Check in was super smooth. The staff at the hotel are always there to help you and made sure you felt comfortable at all times.

C. The Garden Villa. OMG 🤩

There are only 5 villas and they are on the 5th floor very near to the swimming pool and the spa.

The villa is an oasis in the midst of all the hustle and bustle of Bangkok. You enter the villa and you are transported to a world of luxury and beauty that is unmatched in every sense.

A steam thats inbuilt in the shower room. A lovely private massage room. A large living room. A bedroom that opens to a beautiful private terrace space that has trees and a garden.

The shower had a good pressure. The bed was bliss to be in after a long day of walking. The smart TV was brilliant making sure that you had access to everything you wanted to watch.

D. The housekeeping staff did an excellent job. They made sure everything was spic and clean in the Villa at all times.

E. Ample bottles of water placed everywhere.

F. Large size bottles of everything ( Body lotion, Shower gel, Shampoo and Conditioners )

G. The breakfast was excellent. Had a good selection and spread to everyone's taste buds.

In all , me and my family were very impressed and pleased that we had chosen a Garden Villa @ this hotel.

Would I come back here again !!! HELL YES 😀😀😀

The Garden Villa would be my base and home next time I am in Bangkok without a doubt.

Date of stay: June 2024
Trip type: Travelled with family
Thank vas7117
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phanit Pansatha, Other at Grand Hyatt Erawan Bangkok, responded to this reviewResponded 27 June 2024

Dear Vas7117,

Thank you so much for taking the time to share your wonderful feedback on TripAdvisor. It is great to hear that you and your had a memorable stay with us and that our central location made it convenient for you to get around the city. Your kind words regarding the warmth and hospitality of our team help us to know we are on the right track and I am thrilled to pass your compliments to the team. We value your support and comment and hope to serve you and your when your travel brings you to Bangkok.

Sincerely,

Phanit Pansata

Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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