The Grand Hyatt has wonderful access to retail food and transport. It is right in the heart of Bangkok and is a delightful place to stay. Highly recommended.
4,538
1,180
288
124
80
Sultan Flyer
Dubai, United Arab EmiratesTotal Disappointment / Don’t waste your time
Review of Grand Hyatt Erawan Bangkok
Reviewed 26 Jun 2024via mobile
The hotel and the room is over used. Very dusty and dirty furniture standard, which is totally not Hyatt Standard.
Where shall I start:
•Request S Class Mercedes pick from the airport. Guess what, Mosquito in car. We had to lower the window while driving to get red of them with no luck.
•Room is smelly and furniture is over used. Starting with the bathroom standard. After being in bed myself and my partner started etching feeling.
•The breakfast area is over crowded, dirty tables. The food sounds in fresh. I felt like I’m chawing the croissant. We felt that the curlers were not properly highness.
Date of stay: June 2024Where shall I start:
•Request S Class Mercedes pick from the airport. Guess what, Mosquito in car. We had to lower the window while driving to get red of them with no luck.
•Room is smelly and furniture is over used. Starting with the bathroom standard. After being in bed myself and my partner started etching feeling.
•The breakfast area is over crowded, dirty tables. The food sounds in fresh. I felt like I’m chawing the croissant. We felt that the curlers were not properly highness.
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phanit Pansatha, Other at Grand Hyatt Erawan Bangkok, responded to this review
Responded 27 Jun 2024
Dear sultanflyer,
We thank you for selecting Grand Hyatt Erawan Bangkok as your place of residence while visiting Bangkok, and for taking the time to share your feedback with us. Please accept my apologies for the shortfall in service you experienced. Please rest assured that we will share your comments with our team and any areas of opportunity will be addressed. We strive to provide exceptional service to all of our guests on a daily basis and feedback such as yours is important to our ongoing improvement process. We do hope that in spite of the experiences noted we will have the pleasure of welcoming you back.
Sincerely,
Phanit Pansata
Director of Operations
We thank you for selecting Grand Hyatt Erawan Bangkok as your place of residence while visiting Bangkok, and for taking the time to share your feedback with us. Please accept my apologies for the shortfall in service you experienced. Please rest assured that we will share your comments with our team and any areas of opportunity will be addressed. We strive to provide exceptional service to all of our guests on a daily basis and feedback such as yours is important to our ongoing improvement process. We do hope that in spite of the experiences noted we will have the pleasure of welcoming you back.
Sincerely,
Phanit Pansata
Director of Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews lower lobby central world the club lounge siam paragon f b excellent location easy access bts station shopping mall buffet breakfast spa gai gh skywalk train renovation concierge
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37 - 42 of 6,210 reviews
Chris B
Nelson Bay, Australia
92
Date of stay: June 2024
Review collected in partnership with Hyatt Hotels
Ask Chris B about Grand Hyatt Erawan Bangkok
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phanit Pansatha, Other at Grand Hyatt Erawan Bangkok, responded to this reviewResponded 27 June 2024
Dear Chris B,
Thank you for making Grand Hyatt Erawan your hotel of choice during your Bangkok trip and for recommending our hotel to other travelers. Your warm comments are most appreciated. We look forward to serving you on a return visit to Bangkok.
Sincerely,
Phanit Pansata
Director of Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
herman7772024
Pretoria, South Africa
1
Excellent stay with great staff and very good breakfast.
Very good location.
Highly recommended and we will return if ever in Bangkok again
Date of stay: June 2024
Review collected in partnership with Hyatt Hotels
Ask herman7772024 about Grand Hyatt Erawan Bangkok
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phanit Pansatha, Other at Grand Hyatt Erawan Bangkok, responded to this reviewResponded 27 June 2024
Dear herman7772024,
Thank you for making Grand Hyatt Erawan your hotel of choice during your Bangkok trip and for recommending our hotel to other travelers. Your warm comments are most appreciated. I’m pleased that you enjoyed the hospitality of our team along with your kind words about our hotel location. I am thrilled to pass your compliments to the team. We value your support and comment and hope to serve you when your travel brings you to Bangkok.
Sincerely,
Phanit Pansata
Director of Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tour5284312024
1
Comfy, Cosy, stay just beside 4 face Buddha. Near to siam square and next to central mall. Will definitely come and stay again
Date of stay: June 2024
Review collected in partnership with Hyatt Hotels
Ask Tour5284312024 about Grand Hyatt Erawan Bangkok
Thank Tour5284312024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phanit Pansatha, Other at Grand Hyatt Erawan Bangkok, responded to this reviewResponded 27 June 2024
Dear Tour5284312024,
Thank you for making Grand Hyatt Erawan your hotel of choices in Bangkok and for taking the time to share your valuable feedback. It is great to hear that you enjoyed your stay and that our central location made it convenient for you to get around the city. We look forward to serving you on a return visit to Bangkok.
Sincerely,
Phanit Pansata
Director of Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jakang2024
1
I have stayed at the Grand Hyatt Erawan 3 times and the staff is second to none and the location is excellent. I highly recommend this hotel for your business and leisure stay.
Date of stay: June 2024
Review collected in partnership with Hyatt Hotels
Ask jakang2024 about Grand Hyatt Erawan Bangkok
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phanit Pansatha, Other at Grand Hyatt Erawan Bangkok, responded to this reviewResponded 19 June 2024
Dear jakang2024,
Thank you for making Grand Hyatt Erawan your hotel of choice during your Bangkok trip and for recommending our hotel to other travelers. Your warm comments are most appreciated. I’m pleased that you enjoyed our prime location. We look forward to serving you on a return visit to Bangkok.
Sincerely,
Phanit Pansata
Director of Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Journey29499749731
2
excellent hotel, good location, best food for breakfast, close by to airport, best room and clean, very convenience
Date of stay: June 2024
Review collected in partnership with Hyatt Hotels
Ask Journey29499749731 about Grand Hyatt Erawan Bangkok
Thank Journey29499749731
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phanit Pansatha, Other at Grand Hyatt Erawan Bangkok, responded to this reviewResponded 19 June 2024
Dear Journey29499749731,
Thank you for making Grand Hyatt Erawan your hotel of choices in Bangkok and for taking the time to share your valuable feedback. It is great to hear that you had a memorable stay with us and that our central location made it convenient for you to get around the city. Your kind words regarding the warmth and hospitality of our team help us to know we are on the right track and I am thrilled to pass your compliments to the team. We value your support and comment and hope to serve you and your family when your travel brings you to Bangkok.
Sincerely,
Phanit Pansata
Director of Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC