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Actually, I’m a fan of Hyatt hotels. And even in this hotel I stayed for free as I had collected enough points in Hyatt bonus system. I didn’t like the hotel from the very beginning. As its inconveniencing entrances, low ceilings on the ground floor, too bustling location. But the reason why I put 1 star is very simple. I asked to print some documents for me: about 30-35 sheets of paper total. And I was replied they would print 10 sheets for free and others would cost 25 bahts each (just a bit less than 1 dollar for 1 sheet). WHAT? Are you selling good service and hospitality or paper?! Is it your way to get revenue? I found such prices for service that must be provided for free just insulting. I didn’t ask to print a book. It’s just a shame.
Date of stay: May 2024
Trip type: Travelled with family
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Phanit Pansatha, Other at Grand Hyatt Erawan Bangkok, responded to this review
Responded 4 Jun 2024
Dear realss18,
Thank you for selecting Grand Hyatt Erawan when visiting Bangkok and for taking the time to share your valuable feedback. At the outset, my sincere apologies for how you were made to feel. Please rest assured that the point which you have raised are treated with relevant department of attention and have been addressed accordingly. We value your support and comment and hope to serve you when your travel brings you to Bangkok.
Sincerely,
Phanit Pansata
Director of Operations
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All reviews lower lobby central world the club lounge siam paragon f b excellent location easy access bts station shopping mall buffet breakfast spa gai gh skywalk train renovation concierge
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A truly wonderful hotel in Bangkok. It’s one of the best Hyatt properties that I have stayed throughout the world. Lounge is exception and so are the staff. I really felt like I was a valued guest. I plan on staying here again.
Date of stay: May 2024
Trip type: Travelled on business
Value
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Phanit Pansatha, Other at Grand Hyatt Erawan Bangkok, responded to this reviewResponded 28 May 2024
Dear Jesse C,
Thank you for taking the time to share your experience. Your warm comments are most appreciated. I was happy to note that you had great experience on our Grand Club Floor. Thank you for choosing us and recommending us to fellow travelers. We look forward to serving you on a return visit to Bangkok.
Sincerely,
Phanit Pansata
Director of Operations
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Staff is attentive, knows your name and provides next level hospitality. Suites are spacious, lounge is amazing. It is the middle of the city, so expect a little noice.
Date of stay: May 2024
Trip type: Travelled on business
Value
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Phanit Pansatha, Other at Grand Hyatt Erawan Bangkok, responded to this reviewResponded 28 May 2024
Dear nonharmful,
Thank you for your valuable feedback. We are delighted to note that you had an enjoyable stay with us. Your kind words about our hospitality help us to know we are on the right track and I will pass your praise to team. We value your support and comment and hope to serve you again on your future trips to Bangkok.
Sincerely,
Phanit Pansata
Director of Operations
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It’s safe and easy to get around by yourself particularly for a solo traveller. I shall come back again.
Date of stay: May 2024
Trip type: Travelled solo
Value
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Service
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Phanit Pansatha, Other at Grand Hyatt Erawan Bangkok, responded to this reviewResponded 28 May 2024
Dear pdej2024,
Thank you for taking the time to comment on your recent stay. I am pleased to note that you had a pleasant stay and enjoyed our convenient location. I will pass your praise to team. We value your support and comment and hope to serve you again on your future trips to Bangkok.
Sincerely,
Phanit Pansata
Director of Operations
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Amazing experience. Polite and helpful staff displaying pride in receiving guests. All of them starting from the main entrance to the concierge were exceptional in their conduct. Thai courtesies are worth emulating.
Date of stay: May 2024
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Phanit Pansatha, Other at Grand Hyatt Erawan Bangkok, responded to this reviewResponded 22 May 2024
Dear sangeet200991,
Thank you for selecting Grand Hyatt Erawan on your recent visit in Bangkok and for sharing your valuable feedback. I am delighted to hear that you enjoyed your stay and that you found our associate to be so polite and helpful. We value your support and comment and hope to serve you again on your future trips to Bangkok.
Sincerely,
Phanit Pansata
Director of Operations
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Grand Hyatt Bangkok keeps on delivering excellent service and attention to details. I’ve been coming to this property for 20 years and service has only gotten better. Weather you are in town for business or leisure it always delivers an amazing experience
Date of stay: May 2024
Trip type: Travelled on business
Value
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Service
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Phanit Pansatha, Other at Grand Hyatt Erawan Bangkok, responded to this reviewResponded 21 May 2024
Dear Piogi,
Thank you for making Grand Hyatt Erawan your hotel of choice during your Bangkok trip and for recommending our hotel to other travelers. Your warm comments are most appreciated. I’m pleased that you enjoyed the hospitality of our team. It is also a pleasure to share your kind words regarding your stay experience with the team. We value your support and comment and hope to serve you when your travel brings you to Bangkok.
Sincerely,
Phanit Pansata
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC