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5,639
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Reviewed 4 weeks ago

Excellent stay overall. Beautiful ambiance. Clean room and bath. Amazing food, especially dining facing the river. Great facilities Superior and attentive customer services. Loved walking around the hotel. I don't normally sleep well when I'm away from home but I slept so well in this hotel. Thank you Anantara.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank payanams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkO3011, General Manager at Anantara Riverside Bangkok Resort, responded to this reviewResponded 4 weeks ago

Dear payanams,

Thank you very much for recommending our resort. We are delighted that our room added to a wonderful stay for you. Please do visit us again in the near future.

Best regards,

Mark O'Sullivan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We had a wonderful long weekend stay here. Staff, rooms and the whole resort are just wonderful to relax and recover from busy Bangkok. Also to nearby rooftop bar in the AVANI is worth to go and explore as well. Will be back again

Date of stay: November 2018
Trip type: Travelled as a couple
Thank rolandf842
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkO3011, General Manager at Anantara Riverside Bangkok Resort, responded to this reviewResponded 4 weeks ago

Dear Roland F,

Thank you very much for recommending our resort. We are delighted that our friendly team added to a wonderful stay for you. Please do visit us again in the near future
.
Best regards,

Mark O'Sullivan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The resort was very nice, I loved the pool and swim up bar.
It was nice to have a pool that was very deep. It was 3 metres on one side of the pool.
Rooms were nice, staff were very friendly.
My only issue was that the shower leaked all over the floor and we had to put towels on the floor so that the water would not go down to the toilet.
We asked for someone to fix it and it helped a little but we still had to keep the towels there to avoid the leakage which sadly lost the feeling of 5 star ambience.

Date of stay: November 2018
Trip type: Travelled with friends
Thank Wandererful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkO3011, General Manager at Anantara Riverside Bangkok Resort, responded to this reviewResponded 4 weeks ago

Dear Wandereful,

Thank you very much for your feedback. We are pleased to know that you enjoyed the spacious swimming pool at our resort. However, we do apologize for your disappointment with the problem of shower and will certainly look into the matter accordingly. We do look forward to welcoming you back soon.

Kind regards,

Mark O'Sullivan
General Manager

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Reviewed 4 weeks ago

Anantara Riverside, although a little away from the centre of Bangkok is a haven of tranquility. An incredible boat transfer service for guests is provided making getting in and out of the centre of Bangkok very easy. The level of service is outstanding and pool and spa facilities of a very high standard. Highly recommended.

Date of stay: November 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank spike123452016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkO3011, General Manager at Anantara Riverside Bangkok Resort, responded to this reviewResponded 4 weeks ago

Dear spike123452016,

Thank you very much for recommending our resort. We are delighted that our complimentary shuttle boat service added to a wonderful stay for you. Please do visit us again in the near future.

Best regards,

Mark O'Sullivan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2018

Checkin was wonderful. As Expedia GoldMembers, we were offered a room upgrade - and my wife was given cake for her birthday, which was very kind. Other than that, though, our experience was very average. We weren’t told how to use the WiFi, about breakfast cost, or activities/bars/amenities we could use in the hotel. We weren’t greeted at the pool on our first trip in, nor given towels, and when I tried to order a happy hour drink from the bar, the bartender was rude to us. I didn’t understand what drinks were on happy hour and she kept pointing to a sign that didn’t list them. It wasn’t until I said “mai kaow jai, ka” (I don’t understand) that she then gave me a happy hour menu. We then tried to use the call button twice from our lounge chairs, but no one responded. We booked a reservation at Trader Vic’s for my wife’s birthday that evening. They sat us at a nice table outside by the river, as requested. However, the servers did not bring our appetizer, did not ask if we wanted more drinks, and we had to ask for the bill and dessert menus. The service was very slow, even though there were only 5 tables seated in the restaurant. My wife got sick after eating the ribs, all evening, on her birthday - and the water was 300 baht a bottle - with no other option available. When guests are paying $100’s of dollars to stay at your resort, it seems only kind to at least offer water with your meal at dinner. The gym was beautiful, as was the jacuzzi by the pool. They do a really nice cultural drum show and Thai light dance at 6 pm by the pool that shouldn’t be missed. The boat service that takes you across the river (free of charge) to the BTS station was our favorite perk. We weren’t told of any activities offered, but the staff was helpful to show us where to find street food nearby and call us a taxi for departure. We had hoped for more culture on the surrounding streets, but alas - just a big fancy mall.

Date of stay: November 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
1  Thank 345MCP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkO3011, General Manager at Anantara Riverside Bangkok Resort, responded to this reviewResponded 4 weeks ago

Dear Mandy P,

Thank you for taking the time to share your feedback which is essential in our efforts to further improve our service standards and guest experiences. We are extremely sorry to hear about your stay experience. Please accept our sincere apologies on any inconvenience caused.

Your feedback is essential in helping us improve our services and please be assured that your comments have been shared with our team who continually strive to create seamless and positive experiences for our guests. We hope that we will have chance to welcome you back again and recover your impression of the hotel.

Best regards,

Mark O'Sullivan
General Manager

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