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2,523
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Reviewed 5 weeks ago

Rooms are not immaculate. There is mold on the shower curtain and brown stains on bed. Not impressed. I have stayed at other 5 star resorts that deserves their ratings but sadly the Oriental fell short.

Date of stay: November 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank alohamolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelG11660, General Manager at Oriental Residence Bangkok, responded to this reviewResponded 4 weeks ago

Dear Alohamolly
Warm greetings from Oriental Residence Bangkok.
We do totally understand your frustration to be in one of our rooms for disabled hotel guest. Unfortunately we where running full house and we do understand you feel not comfortable in our room. We would like to apologize for this inconvenience and hope we can welcome you back to Oriental Residence and show you we can do better. Thank you again to take the time and reach out to us. Best regards Michael B. Gaehler General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2018 via mobile

-Pick up service was so easy from the airport.

-Friendly and very helpful staff

-Room very cozy, clean and comfortable

-Beds you won’t want to leave

-Great location

Definitely a must to stay in when in BKK

Date of stay: November 2018
Trip type: Travelled with family
Thank Baba P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2018 via mobile

Walking distance from the main shopping malls (central world, central embassy, Zhen,..) and Bts.
Very spacious and quite rooms, excellent service and breakfast at attractive rates.
The decoration of the rooms is simple but luxurious and very well maintained.

Date of stay: October 2018
Trip type: Travelled on business
Thank Filippo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2018 via mobile

Stayed 4 nights with husband. Hotel was fab. Great location between USA Embassy and Holland Embassy. Comfy bed, well appointed suite. Plenty of storage space and small kitchenette which we didn't use. Good sized pool and loungers. Bar staff very friendly. Cafe Claire breakfast was excellent. Great selection. Had one evening meal here. Disappointed but that may have been down to our choices. As it was our anniversary, hotel treated us to some sweet treats. Lobby staff warm and welcoming. Can't fault it at all

Date of stay: October 2018
Trip type: Travelled as a couple
Thank SUSAN R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelG11660, General Manager at Oriental Residence Bangkok, responded to this reviewResponded 4 weeks ago

Dear Susan R
Warm greetings from Oriental Residence Bangkok. Thank you very much for your notes here on Tripadvisor and we are very excited to hear how much you enjoy our Hotel and service from our team members. We are sorry to not
matched with your taste on the dinner however our French Chef ERIC will be delight to make some special candle light dinner for you on your next stay. Thank you again for taking the time and effort to write about your last experience here. Best regards Michael B. Gaehler General Manager

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Reviewed 6 November 2018

This is my fourth stay at the Oriental Residence. It is a delight to stay here from every aspect. Anyone finding fault with their stay could only be described as a difficult customer. Rooms are extremely spacious, clean, well presented and added to an enjoyable time in this busy city.The staff are so friendly and polite. I’m such a fan of these apartments.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelG11660, General Manager at Oriental Residence Bangkok, responded to this reviewResponded 6 November 2018

Dear Khun Anne S
Warm greetings from Oriental Residence Bangkok. Thank you so much for your wonderful feedback and we are trilled to learn from you, you are such a big fan of our Oriental Residence and would love to meet you next time personally to say thank you for your support and sharing your experience here with all the travelers.
Warm regards
Michael B. Gaehler
General Manager

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