This hotel has a few positives, such as clean, spacious rooms and a convenient location with walking distance to the Phaya Thai BTS station and Airport Rail Link. However, the room rates are not competitive; there are many other hotels offering better value for money. By the way, I should mentioned that one of the front desk staff Miss Eve is very helpful. Hotel Thomas is lucky to have her.

The maintenance team requires additional training. While they were either not inform or ignorance. For example, my shower drain was partially clogged and slow to drain. Despite reporting this issue on Saturday morning after checking in on Friday night, it was not addressed by the time I checked out on Sunday afternoon.

Upon check-in, I was given a welcome drink coupon to redeem at the hotel's Floor Fuangfah restaurant. Unfortunately, the restaurant staff there were unwelcoming. When I attempted to use the coupon, I was curtly told, “No, no, today finished already!” It is difficult to believe that a "Welcome Drink" could be unavailable. Even a gesture as simple as offering a glass of water would have sufficed. This incident highlights the staff's lack of training and attentiveness.

It seems the staff may not be invested in providing good service, possibly because many tourists only stay here once. However, they should consider that many travelers, like myself, visit Bangkok frequently, sometimes once or twice a month. Given this experience, I will not be staying here again.

In summary, while the hotel's cleanliness, room size and location are strengths, the inadequate customer service and unresolved maintenance issues overshadow these positives. I recommend seeking alternative accommodations that offer better service and value.