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All reviews the river swimming pool free shuttle bts station nice pool rooms are basic saphan taksin a river view room tuk tuk street food thai food shopping mall chao train pier baht riverview
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Reviewed 29 January 2021

iBis Erawan used to be a good choice as budget hotel.
Room & facilities are up to standard.
But services and staffs are running down.

iBis Bangkok Riverside is an example. Check-in process was okay, not nothing to impress. Tone of voice is on par with non-brand hotel. (Last year I've chances to stay at different iBis Erawan hotels .. and they used to be a lot better and more friendly)

Order an espresso shot to enjoy with river view, got a cold one.
Asking for complaint form, got a small piece of paper instead.
Writing an email to complain, got a standard reply, instead of sincerely explain the situation. (2nd reply was fine)

The only one who said "Sawasdee ka" to me during my stay is "cleaning maid beside the pool" while I walked pass. I believe management should learn from her, and let her be the lead trainer for service mind.

The room was okay up to iBis standard. The river view was not as expected as it was not exactly private, and also it was blocked by bushes.

Breakfast was fine. Nearby 7-11 and some foods were okay. Still it might not comfortable for tourist to stay in this area as attractions were not that close by, and with limited public transportation. Private car is recommended.

Check-out process was fine. Moving to another Erawan group's hotel the same day, and the experience is totally better.

Date of stay: January 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank steammilk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orawan VICHARNARONG, General Manager at Ibis Bangkok Riverside, responded to this reviewResponded 11 February 2021

Dear steammilk,

Thank you for taking the time to review your recent stay with the hotel.

It is with regret to hear that you encountered an unpleasant experience and of course terribly sorry that your experience did not meet expectation. Please rest assure that we have taken your comments seriously and in the process of review our service standard with the team. Regarding to the coffee, the coffee machine on that day was not working properly. We have contact coffee machine company right away after we have received your feedback.

It is important for us to know how our guests feel about our products and services, and I really appreciate your review. Your constructive feedback has been taken on board and shared with the team concerned, so that improvements will be immediately introduced.

Thank you for your constructive and valuable comments and we hope for the opportunity to welcome you back again in the near future.

Your Sincerely,

Orawan Vicharnarong
Hotel Manager

We

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2020

this hotel is located in the city of bangkok but it close to the river. so it is good for relax or refresh yourself from busy days that you no need to drive aways from Bangkok. the check-in process was very fast and staff are very friendly and helpful, they inform all information and promotions during our stay. room was nice and clean as Accor standard. the view from Hotel is excellent, we need to wake up early to see the Sun. swimming pool is enough for you to enjoy but the tempeture was a bit cold.
check out process was so quick. totally is excellent hotel at the cheap rate.

Room tip: a river view room to see the Sun rise.
Date of stay: December 2020
    • Value
    • Rooms
    • Service
2  Thank ruangsakR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orawan VICHARNARONG, General Manager at Ibis Bangkok Riverside, responded to this reviewResponded 11 February 2021

Dear ruangsakR,

Thank you very much for your positive feedback.

We love hearing that you and our guests have great experiences here with us. Delivering exceptional guest experience and making sure that your stay is perfect are the most important thing to us. I am so glad to hear that we were able to achieved that during your stay.

We appreciated your feedback and we hope your next visit will be as pleasant as the previous one.

Your Sincerely,

Orawan Vicharnarong
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2020 via mobile

We are a big size couple and always encounter problems every time when I stay at Ibis. But at Ibis Riverside have suggested that we choose a twin room and the housekeeper has put the bed closer together. Thus getting a larger bed size than usual which makes us sleep more comfortably.

Pool is big and nice by river view of Chao praya River. Restaurant is good taste and good promotion. Hotel staffs are friendly and kind.

Location is near shopping mall, street food and 7/11.

I'm sure I will come back again.

Date of stay: December 2020
Trip type: Travelled as a couple
2  Thank PraeSayaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orawan VICHARNARONG, General Manager at Ibis Bangkok Riverside, responded to this reviewResponded 11 February 2021

Dear PraeSayaka,

Thank you for leaving us such a wonderful review on your recent stay.

We are thrilled that you loved your experience; our staff will definitely be happy to hear your feedback. At ibis Bangkok Riverside, we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you once again for your kind words and we look forward to welcome you again at ibis Bangkok Riverside

Your Sincerely,

Orawan Vicharnarong
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2020 via mobile

K.Ping (FB) at buffet line during night time was wonderful and very helpful. He help us pull up credit card that drop in wood hole under the table while we clear bills. Thank you for your kindness and thank you FB Team. Your service very touch and impress us so much. ;)

Date of stay: November 2020
Trip type: Travelled on business
2  Thank primpun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orawan VICHARNARONG, General Manager at Ibis Bangkok Riverside, responded to this reviewResponded 11 February 2021

Dear Primpun,

Thank you for writing such a wonderful and detailed review of our hotel.

We are absolutely delighted to hear of your great experience with our service staffs. We appreciate all the great comments and will share your positive feedback with the entire Food and Beverage team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests.

We look forward to welcoming you back in the near future.

Best Regards,

Orawan Vicharnarong
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2020

We book 2 rooms and we need to thanks to K.Pic, the hotel manager that she assigned 2 rooms not so far from each other so that I can look after my mom staying in another room. It was our 3rd stay is this year and we still happy with Ibis Riverside. Feeling like being back home again. If you think about weekend city break, Think Ibis Riverside

Room tip: 715 nice pool and river view.
Date of stay: November 2020
    • Value
    • Rooms
    • Service
1  Thank Kidakan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orawan Vicharnarong, Other at Ibis Bangkok Riverside, responded to this reviewResponded 22 November 2020

Dear Khun Kidakan,

Thank you very much for taking time to share your stay experience with us

It was my pleasure to welcome you and your family at ibis Bangkok Riverside. I am delight to hear that you had a pleasant stay with us. At ibis Bangkok Riverside, we are doing our best to ensure that guest feel like home when they are staying and leaves the hotel with happiness.

We are appreciate your feedback and we look forward to welcome your fourth visit very soon.

Your Sincerely,

Orawan Vicharnarong
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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