A delightful and highly convenient location, with hospitality that makes for a wonderful stay. The rooms are spacious and well appointed, and the two balconies make for an absolutely enjoyable area during the sunset. I would recommend this place for its central location and serene surroundings.
Dear Valued Guest,
We sincerely appreciate your gracious feedback and the time taken to share your experience following your recent stay at our hotel. It brings us great pleasure to hear that you found our location delightful and highly convenient, coupled with hospitality that enhanced the overall quality of your stay.
We are delighted that the spacious and well-appointed rooms, along with the two balconies providing an enjoyable area during sunset, contributed to your positive experience. Your recommendation based on our central location and serene surroundings is truly valued.
Our team takes pride in ensuring that our guests have a memorable and comfortable stay, and we are thrilled to have met your expectations. Thank you for acknowledging our efforts, and we look forward to the opportunity of hosting you again in the future.
If there are specific details from your stay that you would like to highlight or if you have any additional insights to share, please feel free to do so. Your feedback is invaluable to us as we continuously strive to exceed our guests' expectations.
Thank you for choosing Dusit Suites Hotel Ratchadamri. We appreciate your recommendation and look forward to welcoming you back.
Kind regards,
Ha Song Hee
Executive Assistant Manager
We stayed for just under a week because we needed to also do some work, self catering and be close to public transport.
The staff at the hotel were great and very friendly. The rooms were a little tired but perfectly fine. The pool area was great and great for a dip at the end of the day. It’s located in a little grotto in the Center so not a place for sunbathing.
Being about 100m from a BTS stop was fantastic so really useful getting around the city. The taxis take so long the public transport is far easier once you worked out how it works.
Nearby is a fancy supermarket (great for quality goods) and bars and restaurants (other side of Sexy Cow restaurant - you can cut through the side of it).
Our balcony was facing an office block with dark mirrored windows. At night time you can see the reflection of people on other balcony’s. Some really interesting sites! 😂
Overall for what we needed I’d recommend it.
Dear Khun wooballo,
Thank you for taking the time to share your detailed feedback about your recent stay with us. We are delighted to hear that you found our hotel's quiet but central location suitable for your needs.
We're pleased to know that the staff's service was great and friendly. Your understanding of the rooms being a bit tired but still perfectly fine is duly noted, and we appreciate your kind acknowledgment.
It's wonderful that you enjoyed the pool area for a relaxing dip at the end of the day, despite it being more of a tranquil grotto than a sunbathing spot. We're glad our location near a BTS stop proved to be convenient for your travels around the city, and we appreciate your tip about the nearby supermarket and restaurants.
Thank you for recommending our hotel based on your needs. We look forward to welcoming you back in the future and providing another positive experience.
Kind regards,
Ha Song Hee
Executive Assistant Manager
Spacious and clean one bed room with modern amenities. Located at quiet street and few minutes walk to sky train (BTS). Staff are excellent and caring.
Limited options for break fast. Can be improved with provision of Potatoes, mushrooms, baked bean and some green salad.
Dear Khun Kamalakkannank2016,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our spacious and clean one-bedroom accommodation with modern amenities. Our team takes pride in providing a comfortable and welcoming environment, and we are thrilled that our staff's excellence and care contributed to a positive experience for you.
Your input is valuable to us, and we appreciate your suggestion regarding breakfast options. We will certainly take this into consideration as we continually strive to enhance our offerings. Your feedback is instrumental in helping us make improvements that will elevate the overall guest experience.
We look forward to the opportunity of hosting you again in the future and providing an even more enjoyable stay.
Kind regards,
Ha Song Hee
Executive Assistant Manager
The room service was very bad , not clean just taking the tips away . And we call help desk , they are just come to clean it during afternoon 3pm ???
After when we go out when we back to room still not clean it.😖😣what problem for it?
Dear Khun _eY489YQ,
Thank you for sharing your feedback about your recent stay, and we sincerely apologize for the inconvenience you experienced with our room service. We are genuinely sorry to hear that the cleanliness did not meet your expectations, and we appreciate your patience in bringing this matter to our attention.
Your concerns are taken seriously, and we will be investigating the matter internally to identify the lapses in our service and ensure they are promptly addressed. It is certainly not reflective of the standard we strive to maintain, and we apologize for any frustration caused.
We understand the importance of a clean and comfortable environment for our guests, and we are committed to learning from this experience to improve our housekeeping services.
We value your feedback and hope that you will allow us another opportunity to provide you with the excellent service that you deserve on your next visit.
Kind regards,
Ha Song Hee
Executive Assistant Manager
Checked out for two days and book a stay ahead when came to check in the booking was not made by reservation staff and offered a smaller rooms with the same price , the check in staff was the same and she said she is sorry but can’t do anything.🤔🤔🤔
Dear Khun 988mubaraka,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced during your recent stay.
We deeply regret the oversight in not securing your booking as expected, and we understand the frustration caused by being offered a smaller room at the same price. This is certainly not reflective of the service we strive to provide, and we are truly sorry for the inconvenience.
Rest assured, we are taking immediate steps to investigate the matter internally and ensure that such lapses do not occur in the future. We appreciate your understanding and patience in this regard.
Please know that your feedback is invaluable to us, and we are committed to learning from this experience to improve our processes and service standards.
We understand that this situation fell short of your expectations, and we hope you will allow us another opportunity to make amends on your next visit.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback.
Kind regards,
Ha Song Hee
Executive Assistant Manager
