Spacious and clean one bed room with modern amenities. Located at quiet street and few minutes walk to sky train (BTS). Staff are excellent and caring.
Limited options for break fast. Can be improved with provision of Potatoes, mushrooms, baked bean and some green salad.
Dear Khun Kamalakkannank2016,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our spacious and clean one-bedroom accommodation with modern amenities. Our team takes pride in providing a comfortable and welcoming environment, and we are thrilled that our staff's excellence and care contributed to a positive experience for you.
Your input is valuable to us, and we appreciate your suggestion regarding breakfast options. We will certainly take this into consideration as we continually strive to enhance our offerings. Your feedback is instrumental in helping us make improvements that will elevate the overall guest experience.
We look forward to the opportunity of hosting you again in the future and providing an even more enjoyable stay.
Kind regards,
Ha Song Hee
Executive Assistant Manager
The room service was very bad , not clean just taking the tips away . And we call help desk , they are just come to clean it during afternoon 3pm ???
After when we go out when we back to room still not clean it.😖😣what problem for it?
Dear Khun _eY489YQ,
Thank you for sharing your feedback about your recent stay, and we sincerely apologize for the inconvenience you experienced with our room service. We are genuinely sorry to hear that the cleanliness did not meet your expectations, and we appreciate your patience in bringing this matter to our attention.
Your concerns are taken seriously, and we will be investigating the matter internally to identify the lapses in our service and ensure they are promptly addressed. It is certainly not reflective of the standard we strive to maintain, and we apologize for any frustration caused.
We understand the importance of a clean and comfortable environment for our guests, and we are committed to learning from this experience to improve our housekeeping services.
We value your feedback and hope that you will allow us another opportunity to provide you with the excellent service that you deserve on your next visit.
Kind regards,
Ha Song Hee
Executive Assistant Manager
Checked out for two days and book a stay ahead when came to check in the booking was not made by reservation staff and offered a smaller rooms with the same price , the check in staff was the same and she said she is sorry but can’t do anything.🤔🤔🤔
Dear Khun 988mubaraka,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced during your recent stay.
We deeply regret the oversight in not securing your booking as expected, and we understand the frustration caused by being offered a smaller room at the same price. This is certainly not reflective of the service we strive to provide, and we are truly sorry for the inconvenience.
Rest assured, we are taking immediate steps to investigate the matter internally and ensure that such lapses do not occur in the future. We appreciate your understanding and patience in this regard.
Please know that your feedback is invaluable to us, and we are committed to learning from this experience to improve our processes and service standards.
We understand that this situation fell short of your expectations, and we hope you will allow us another opportunity to make amends on your next visit.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback.
Kind regards,
Ha Song Hee
Executive Assistant Manager
Loved the spaciousness of the whole apartment!
Very little choice and extremely simple array of breakfast spread.
Luckily, they do served some exquisite A la Carte menus eg. Avocado sourdough, with some good coffee.
Seemed only staff from the reception has better communication skills.
Apartment improvement suggestions:
Corridors leading to the apartments were hot and stuffy.
Pillows were a little too soft.
Housekeeping did not clear hair from strainer, we had to clear it ourselves everyday!
“Do not disturb” sign kept falling off from door knob handle.
Dear Khun JoaneTan,
Thank you for sharing your feedback on your recent stay with us. We are pleased to hear that you enjoyed the spaciousness of our apartment and appreciated the exquisite A la Carte menus and coffee options.
We also appreciate your constructive criticism regarding our breakfast spread, and we will certainly take this into consideration as we continuously strive to enhance our offerings.
Your comments about the communication skills of our staff have been noted, and we will address this internally to ensure consistent and effective communication across all departments.
We sincerely apologize for the inconvenience you experienced with the hot and stuffy corridors, the soft pillows, and the oversight in housekeeping. Your feedback is invaluable, and we are taking immediate steps to rectify these issues to provide a more comfortable and enjoyable stay for our guests.
Regarding the "Do not disturb" sign, we apologize for any inconvenience caused, and we will investigate this matter to ensure it is promptly resolved.
We truly appreciate your detailed insights, and we hope to have the opportunity to welcome you back, providing you with an improved and seamless experience.
Kind regards,
Ha Song Hee
Executive Assistant Manager
Amazing for families! The hotel was excellent. Great pool, spacious rooms, and an abundance of services offered. The food was very good and the staff was incredibly friendly and really helpful. We will absolutely stay here the next time we’re in Bangkok
Dear Khun Kebel429,
Thank you for sharing your fantastic experience with us! We are thrilled to hear that you found our hotel excellent and that it exceeded your expectations for a family stay. It's wonderful to know that the great pool, spacious rooms, and the array of services we offer contributed to your enjoyable visit.
We are delighted that you enjoyed the food at our hotel, and it warms our hearts to hear that our staff's friendliness and helpfulness made a positive impact on your stay. Your kind words are truly appreciated.
We can't wait to welcome you back the next time you're in Bangkok! If there's anything specific you would like during your next stay, please don't hesitate to let us know. We look forward to creating more memorable experiences for you and your family.
Kind regards,
Ha Song Hee
Executive Assistant Manager
