I'd rate the experience as average to poor, and things got really awkward at the end. Oh, be sure to bring cash, they don't take credit cards. Anyways, my husband and I selected Trekking Toubkal Adventures because they promised they would accommodate my special diet needs. I have a wide range of allergies. Unfortunately, the tour coordinator, Houssain, did not seem to communicate this to the guide and cook, even though we called the day before with a reminder, so I was a bit hungry the first day. But, so was my husband, even though he ate what I couldn't eat. The food that was available, while good, wasn't exactly plentiful. I had to laugh, after the guide told me frankly that there was nothing I would be able to eat for breakfast, and was about to leave it at that. When I told the guide that I wouldn't be pleased at embarking on an 8 hour hike with no food in the morning, he said he would find some eggs, which I do appreciate. The guide was fine on the mountain and took care to help us during the decent when things got tricky, so no complaints there. However, I was deeply dissapointed at the lack of planning regarding my dietary needs. Also, the tip was very awkward. We brought along 10% of the cost of the hike for a tip, which is very standard from my experience, especially given the fact, that we weren't exactly wowed by the service. We gave the whole tip to the guide to split with the cook as he saw fit (usual practice on hiking trips I've done), but the guide wanted to keep the whole amount. We told him that he had to give some of it to the cook, he then kept telling us that it wasn't enough, and wouldn't stop winging about it. When we insisted that he split it with the cook, he indignantly gave us some money back to give directly to the cook. Anyways, it was all very awkward, and unpleasant, and ruined the end of what was otherwise a nice hike.
Anyways, as some advice for people using this tour operator. Bring cash to pay for the hike. If you pay a tip, give it at the very, very, very end of the hike, before you get in the taxi (10% - 20% is the global standard depending on your satisfaction with the service). Bring extra snacks for the hike, as there isn't much food on offer. We usually do that anyways, but were scrambling to get ready in the morning after a wedding, so we weren't on our A game.
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