I won’t be recommending this tour! I’m sorry l felt it was really rushed and the bus driver/tour guide was rude and obnoxious! He was not clear with his instructions and waffled on about things that were just ridiculous! Never again! Don’t bother, just get an Uber to Pearl Harbor and do it yourself. This tour was rushed from the word go. I didn’t get to see all the exhibits at Pearl Harbor which was disappointing as lm not sure when l will ever get back to Honolulu but cross fingers l do so l can go back on my own accord without wasting my money!! The driver took us to places before Pearl Harbor and l thought that they really shouldn’t bother and let us have more time to see things at Pearl Harbor. I had the lunch option, don’t bother with that either! It’s a waste of money and just buy lunch there for cheaper and better food options. Never again! I’m usually very positive with my TripAdvisor reviews but l just can’t be with this tour! So do yourself a favour, either do Pearl Harbor, USS Missouri and Arizona by yourself or go with Roberts Hawaii Tours! I wish l had read reviews before booking this tour with this company!
Aloha,
I'm sorry to hear about your experience. We take your feedback very seriously. Concerning the driver, we have sent your feedback to the driver's manager and they are currently looking into the situation and will follow up as appropriate. We strive to make everyone's experience a positive one and regret that your expectations of the tour were not met. We wish you the very best! Aloha.
We did the Waimea Canyon Experience and had an excellent day. Our tour guide Jana was a pleasure. Knowledgeable and fun, she shared her personal stories about growing up on the island throughout the tour, which greatly enhanced the experience. The canyon was absolutely gorgeous (so glad Jana was driving and not us) and we also had plenty of stops for snacks, souvenirs, and restroom breaks. In addition to the canyon, we saw Spouting Horn, Opekkaa Falls, and Kauai Coffee Co. The tour bus is very comfortable with cushy leather seats and AC and our lunch stop offered many options in the town of Waimea (get the tacos at Island Taco). We did not sign up for the boat ride in the river and were glad because we were absolutely exhausted after everything else. If you are from the mainland or further and operating with a 5 or more hour time difference, you will probably feel the same as we did. Sign up for this tour- it’s a no brainer!
I can not believe how poorly coordinated this day long trip is. They market the package as an “all day adventure” it’s more like “a whole day spent picking up and dropping off people at their hotels”. This is clearly a company that disregards customer satisfaction because it’s a tourist trap. I was so exsausted and stressed from picking up and dropping people off nothing was enjoyable. All other passengers where suffering as well. We were envious of the people who chose a half day and got off the tour.
If you see this on COSTCO you must avoid purchasing. You’ll save $30 but you will lose an entire day of your vacation. DO NOT CHOOSE THIS COMPANY.
Aloha,
Thank you for posting feedback about your tour. Round-trip transportation is provided for our guests and most do enjoy the convenience. We do hope you enjoyed the scenic sights along the way. Mahalo.
This is a coach tour around the most scenic spots. The driver guide we had was Kaleo and he was great. We enjoyed watching the movie clips and then seeing the location. (tip make sure you take a photo of the clip itself so as to show this film next to your own photo with you at the precise location.)
We had a burger for lunch at Kalypso (other choices were veggie wrap or fish sandwich).
This is the day long bus trip to Waimea canyon and to Fern grotto. You start out picking up everyone who is going on the tour from various hotels all over the island. That’s a big time waste. People in different areas should be picked up by shuttles and then taken to one location to start the tour. First stop is Spouting Horn and not exciting. Next stop is a large gift shop and rest room where only tour buses seem to stop. Then up winding roads to the canyon which is very beautiful but the roads will make you very ill if you get car sick. So take Dramamine before you leave. Lunch was voted on and stopped at the Plantation but it was so slow we only had 5 minutes to eat before we were due in the bus. Now heading to Fern Grotto and a river cruise. That was fine but the day was entirely too long. Would not recommend. You could rent a car and do this much easier.
Aloha Vicki,
Thank you for providing feedback on your tour. We are glad to hear that you enjoyed the beauty of the Waimea Canyon. We appreciate your comments that will help us continue to provide the best possible experience for our guests. Mahalo!
