Finally got it right,
This is my third stay over the last three months and the management at Candlewood Suites seem to have finally gotten it right.
Great staff on shift both at night and morning which has a huge impact the how effectively the operations run.
Rooms are cleaned and the staff pays attention to the little things like recognizing your IHG rewards status.
Great place to stay if you ever get a chance to.
Thank you for the review.
We use to train our employees.
again
THANK YOU
MGT
Its a terrible chain. Dont make the mistake of staying! They will cancel youre room without warning!!Booked the room online and was there to help patients at a university medical center. Cancelled my room and have the excuse that I used bookings.com. Didnt care that's it was a business trio to help patients. What a bunch of losers....
Dear GUEST,
We are so sorry you had the bad experience with our hotel.
However, we are in the process of replacing our door locks
for a safer place to stay and we have rooms out of order.
WE DID NOT KNOW THE SUPPLIER WOULD HAVE A PROBLEM
WITH SUPPLIES DUE TO COVID 19. We are sorry we had to
cancel your reservations. COVID 19 HAS HAD A VERY BAD
IMPACK ON OUR HOTEL, FOR THAT, WE ARE SORRY.
THANK YOU,
BETTY CARTER
My experience with candle wood has been great. As an extended state guess...i have enjoyed the professional staff. Any time I need something they are there to accommodate. I want to thank Crystal, Saray, Haley, and Robbie. The entire staff. I have witnessed difficult customers and no hotel can know what kind of clientele they are checking in. They have a wonderful little cubbard where you can purchase things on a honor systems. I have witness people stealing, They are pet friendly, but I have witness people not pick up after the pets and pets urinating on the carpet. The staff have to clean these up. People are smokers, yes there should be a designated area, there are no signs telling the guess where to smoke. Maybe this will help when customers complain about the smoking. I have enjoyed my stay and I feel safe. There are places up the street and they are not so safe. So come and visit and feel appreciated and safe. i am an honest person and I believe in giving people their kudos. KUDOS TO CANDLEWOOD SUITES. New furniture would be nice when you get around to it. Thank you the whole team.
THANK YOU FOR YOUR KIND REVIEW. WE ARE IN THE PROCESS OF UPGRADS, HOWEVER, LOTS OF SUPPLIERS HAS BEEN
DELAYED DUE TO COVID 19,
AGAIN,
THANK YOU
BETTY CARTER
Have stayed here most weekends for the past couple of months because of price. It's just mediocre. This past visit had a tv that didn't work and after wasting time trying to get it working, I was eventually moved to another room. One thing that I can't figure out though is why the "Welcome Amenity" points that I have always gotten prior to check in seem to have dried up. I have not received those for the past few stays so gonna have to think about staying here again. I'm hoping someone at the hotel will see my review and explain that to me. Other than that, there are worst places to stay but there are better also. If you're looking for an inexpensive stay where you get a full size refrigerator/freezer, this isn't a bad choice.
Thank you for taking the time to write a review on our hotel.
WE ARE GOING TO HAVE A PIP SOON. Then think you will
be happy. We do hope you will return.
OUR IHG REWARDS ARE ALL TAKEN CARE OF WITH
IHG REWARDS. YOU SHOUL CALL THEM IF YOU HAVE
SOME ISSUES,
THANK YOU,
MGT
Enjoyed my weekend stay at the Candlewood Suites in August. Everyone was very helpful and polite. Room was clean and it was nice to have a kitchenette. The location was quiet even though it was close to I-20. Location was very convenient to shopping, restaurants, etc.
Thank you so much for taking time to write our hotel a review In this busy time of the year, plus with
busy life schedules for everyone, we know this is a blessing for our hotel.
We use this information to help train and coach our employees to be the best in hospitality.
again,
Thank you,
BETTY CARTER
