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Stephen P

Not on par for Hilton brand

3.0 of 5 bubblesReviewed 26 Feb 2023
Property is not up to par for Hilton brand. Maintenance obviously deferred in room and public areas. Bathroom ceiling peeling and debris falling from prior flooding above. Tile in common areas needs deep cleaning. Gas leak overnight caused boiler to be shut down so no hot water in the morning.
Date of stay: February 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rene Jenkins, Sales at Hampton Inn & Suites Augusta West, responded to this review
Responded 15 Mar 2023
Hi E7195IXstephenp,

Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. If you would like to discuss your experience in more detail please contact the General Manager, Tiffany Reed, at (706) 396- 2102.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 13 February 2023

We were locked out of our room for over 2 hours due to a faulty key pad that staff said had been defective for several months. Spoke to general manager, Tiffany Reed, who was extremely rude. Staff had instructed us that we’d receive a free night stay due to our trouble but she refused and said she’d give us 1000 points for our troubles. Which equates to about 1/30th of a nights stay or $3-5.
Would not recommend staying at this site. Terrible management, terrible customer service.

Date of stay: February 2023
Thank Jeff A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 January 2023

Location perfect close to highway, price reasonable, pet friendly, property clean, rooms are clean and staff is helpful and friendly. I highly recommend this hotel. Beds are comfortable the hotel offer breakfast daily.

Date of stay: December 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank juannam2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rene Jenkins, Sales at Hampton Inn & Suites Augusta West, responded to this reviewResponded 10 January 2023

Hi juannam2023,

Thank you for sharing your nice comments and feedback regarding your stay with us. Comments like yours inspire our team to do better and ensure our guest will have a nice and relaxing stay.

Thank you for taking the time out to leave a review, we hope to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2022

Booked this hotel for a family event. There was suppose to be 3 rooms in the same area. We ended up on 2nd floor and other family on 3rd floor. When we arrived the front lobby looks nice but when you get in the room they are dirty. Definitely not Hilton standard. Both our room and 1 of our family members room both had cockroaches in them. I definitely would not stay again.

Date of stay: November 2022
Thank Nicole L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rene Jenkins, Sales at Hampton Inn & Suites Augusta West, responded to this reviewResponded 10 January 2023

Hi M1515Unicolel.

Please accept our apologies for the issues you experienced at our hotel. Our management team has reviewed your concerns and dealt with them in the appropriate matter.
Here at Hampton Inn & Suites, we proudly offer our guests a clean, comfortable stay. We are sorry we did not meet your expectations but hope you will allow us another opportunity to be of better service in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2022 via mobile

Front desk were extremely personable and helpful with amazing positive attitudes both night and day staff. Great customer service! Suite was large and accommodating for our family. Great location just off of the interstate which made travel so much easier.

Date of stay: November 2022
Trip type: Travelled with family
Thank angielesan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rene Jenkins, Sales at Hampton Inn & Suites Augusta West, responded to this reviewResponded 10 January 2023

Hi angielesan,

Thank you for taking a moment to share your experience at Hampton Inn & Suites. We are so pleased to
hear that you found the front desk extremely personable and helpful. We look forward to welcoming you back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2022

Bathroom door did not close due to vanity. Whirlpool didn't work. Room was clean. Has adjoining rooms-not mentioned. Bed very comfortable. Air-conditioning was mediocre. Very little parking. Nonsmoking facility but not enforced.

Date of stay: October 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Laura B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rene Jenkins, Sales at Hampton Inn & Suites Augusta West, responded to this reviewResponded 10 January 2023

Hi Laura B,

Thank you for bringing these concerns to our attention. We regret that your experience did not meet
your expectations, your feedback has been discussed with management. We hope that you would come back and give us another try!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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