Had a good experience with Crystal Auto in Belize. We rented a newer Jeep Compass, it was very nice and ran well. No complaints about the car. A few tips:

1. DO NOT USE GOOGLE MAPS. I was stupidly expecting that we could get a map at Crystal Auto Rental, and they don't have them. So I - as well as four other renters I spoke with - took the Coastal Highway to Hopkins. HUGE MISTAKE. This gravel roadway is deeply rutted, difficult to traverse with four-wheel drive vehicles in even the best weather - and with it raining and nightfall approaching, it was a true nightmare. More like a muddy jeep trail than a road. This happens to so many tourists - a friendly warning from the car rental place would have been nice.

2. Customer service varies. When we picked up our car, the agent was very curt and unhelpful. She clearly just wanted to be done with work. However, when we dropped it off at another location, they could not have been nicer - and even dropped us off at our next destination.

3. Speed bumps. Look out for these mini-mountains!

5. Highways are great - well-paced and easy to drive on. But many of the back roads - like the ones to Barton Creek - really do require a four-wheel vehicle. Thank goodness we had one!

In short, if Crystal would have provided a map or been a bit more helpful, then five stars all the way.

Aimee at Crystal Auto was awesome to work with. The jeeps did great during our travels throughout Belize. When we needed assistance with the vehicles they responded quickly. Thank you!

This company is fantastic to deal with! They responded back within 24 hours for every email I sent. We needed a 4WD SUV for our trip and our AirBNB host recommended Crystal. They are so pleasant every interaction we had. Our trip was postponed... no problem. We had an alternate drop off location different than our pick up.... no problem. They communicate very well and I would use them again and again every time I visit Belize!