The entire staff and front desk especially Jeff exceptional excellent customer service. They all made sure our Beach Volleyball girls had a hot extra early breakfast and lots of fruit and extra clean towels as needed we greatly appreciate everyone definitely made our stay very enjoyable and very clean and close to many restaurants and Walmart,Publix etc. We will definitely come back and spread the word. Thank all of you . Love Family from TEXAS 🥰💜🏐🏝️😇🙏⚓️💪💖🏆🥇💜💛🏐🏝️
Thank you for the positive feedback! Hope to see you all next year!
Nice hotel in Altamonte Springs.
Rooms are wide and clean; service is good.
The breakfast buffet is really good, with a wide choice of sweet and salted options.
The hotel is conveniently located close to the highway, suitable to reach all Orlando locations
Thank you for the positive feedback! We look forward to seeing you in your next visit to Altamonte Springs.
Jeff was fantastic at the front desk was so accommodating and helpful. Hotel is comfortable and clean. Breakfast was warm, fresh, and delicious. If you’re traveling to Orlando please consider this property for your hotel stay. Fantasy property-!!!!!
Dear 887scarlettp,
On behalf of the entire hotel team, I want to thank you for sharing.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
Sincerely,
Springhill Suites Management
I have been working for the hospitality business for a long time, and I understand that there are rules and policies. However, as managers and directors, there is always a way to resolve and assist our guests. This used to be one of the favorite hotels in Orlando due to the price-quality relationship. The company I work for has business nearby, and personally, my staff and I used to frequent it. We decided to look for another option where hospitality is truly felt, as I mentioned earlier. In my experience, from the young staff at the front desk, through Omar, and ending with Cristina, the general manager, they were unable to resolve something as simple as a reservation change. Zero customer service, they only care about money and not making the guest feel welcome. Honestly, very disappointing.
Dear FellowTraveler619303,
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.
Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Sincerely,
Springhill Suites Management
Very nice hotel. Jeff at the front was very helpful. The breakfast was great, we especially enjoyed the eggs, toast, and fruit. The beds were super comfortable as well. Bathroom was clean and the shower was very refreshing. Everything was kept stocked.
Dear A5204HKmaggief,
On behalf of the entire hotel team, I want to thank you for sharing.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
Sincerely,
Springhill Suites Management
