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InterContinental
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Reviews (5,220)
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Traveller rating
3,879
904
251
108
78
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All reviews cafe du parc the round robin bar peacock alley white house beautiful hotel washington monument classic hotel beautiful lobby perfect location room service national mall room was large mini bar an upgrade smithsonian museums two blocks concierge
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Reviewed 2 April 2021

Staff was amazing. Location for walking tour of monuments and museums couldn’t be better. Reason for 4 stars on value and room is the facility may be showing its age a bit. Fridge in room not working. Ice machine on our floor (11th) not working.

Date of stay: March 2021
    • Value
    • Location
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Review collected in partnership with this hotel
Thank drbo2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalia Lopez, Guest Services / Front Office at Willard InterContinental, responded to this reviewResponded 5 April 2021

Thank you for sharing feedback on your recent stay at the Willard InterContinental. While we're pleased to learn you found our staff to be amazing, we are disappointed to learn of the shortcomings you experienced while with us. Should we have known, our staff would have had them addressed immediately. Please know our Director of Housekeeping has since conducted an audit on all in-room mini bar refrigerators to ensure they are operating properly, while our Director of Engineering has serviced the ice machines on each floor to ensure they provide ice as they should. We appreciate you bringing this to our attention. Should your travels bring you back to the Willard InterContinental, please let me know so I can ensure we have the opportunity to make amends for your recent experience.

Regards,

Nathalia Lopez
Director of Rooms
Nathalia.Lopez@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2021

The staff was so pleasant and helpful. They are very professional. I was especially impressed with Mark. The Cafe has great food! I was disappointed that my car received a very bad ding while in the care of valet parking. I showed the staff. A report was filed, but no response as of yet.

Date of stay: March 2021
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with this hotel
Thank Doniverson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalia Lopez, Guest Services / Front Office at Willard InterContinental, responded to this reviewResponded 5 April 2021

Thank you for your review. While we're pleased to learn you found our staff to be pleasant and helpful, and the food at the cafe to be great, we are deeply concerned to learn of the shortcoming you experienced while retrieving your car in the hotel garage, operated by Colonial Parking. We will address this immediately with Colonial Parking. Please let us know should you need further assistance with the issue. Thank you again for your review. We hope to welcome you back to the Willard InterContinental soon.


Regards,

Nathalia Lopez
Director of Rooms
Nathalia.Lopez@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2021

Excellent. The trip at was to attend a burial of a fellow POW at Arlington National Cemetery. The location of the Willard was perfect. The room was very clean and quiet with appropriate amenities. Keep it up.

Date of stay: March 2021
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Thunderchief4266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalia Lopez, Guest Services / Front Office at Willard InterContinental, responded to this reviewResponded 5 April 2021

Thank you for the complimentary review. Learning that your stay with us was excellent pleases us immensely.

On behalf of the Willard InterContinental, we extend our our deepest condolences to you on your loss. We remain immensely grateful to all members of the military, including you and your friend, for their service to our great nation.

Should your travels bring you back to Washington, DC, we hope to have the opportunity to welcome you again soon.

Regards,

Nathalia Lopez
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2021

I highly recommend a visit to The Willard InterContinental Washington D.C.! I booked a surprise staycacation here with my husband for Valentine’s Day 2021. We enjoyed tea in Peacock Alley, and then we were treated to the most wonderful, exquisite room in a multi-room suite.

Vanessa, Eddie, and Kassandra all went above and beyond to make this stay amazing, and my husband was blown away by our stay. Thank you for everything you did to make this a wonderful experience for us.

The pictures and videos speak for themselves.

Date of stay: February 2021
    • Sleep Quality
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Thank victoriaLbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalia Lopez, Guest Services / Front Office at Willard InterContinental, responded to this reviewResponded 5 April 2021

Thank you for taking the time to share feedback on your recent stay at the Willard InterContinental. We're thrilled to learn your experience at our iconic property was exquisite. It was also such a pleasure to read your kind words about our staff including Vanessa, Eddie and Kassandra. They work incredibly hard to ensure our guests are well taken care of while with us, thus we're happy to learn this was the case for you and your husband. Should you look to enjoy another staycation in your own backyard here in the nation's capital, we hope to have the opportunity to welcome you back to the Willard InterContinental.

Regards,

Nathalia Lopez
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2021

This is a beautifully restored historic hotel very close to the White House and also just adjacent to the Washington Monumenf and the National Mall. The rooms are special and beautifully appointed. The baths are spacious as well. We did have an issue with our shower not having much water pressure and often only trickling with water.
Housekeeping was slightly spotty and didn’t always deliver the waters to our room. Any small problems like this were quickly addressed though and we’ve enjoyed a lovely stay here.

Date of stay: March 2021
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dcannava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalia Lopez, Guest Services / Front Office at Willard InterContinental, responded to this reviewResponded 25 March 2021

Thank you for taking the time to share feedback on your recent stay at the Willard InterContinental. While we never wish for our guests to experience any shortcomings during their visit, in the chance they do our team works incredibly hard to address and rectify immediately. We're pleased to learn this was the case for you. Please know I have shared your comments regarding our housekeeping service with our Director of Housekeeping to ensure our service standards are upheld with each and every guest. Our Director of Engineering has since serviced your room to ensure all areas of the bathroom are functioning properly. We do apologize for an inconvenience that shortcoming may have caused. We appreciate you bringing this to our attend. Should your travels bring you back to the Willard, please let me know so I can ensure we have the opportunity to make amends for your recent experience.

Regards,

Nathalia Lopez
Director of Rooms
Nathalia.Lopez@ihg.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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