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e_maccars
Christchurch, New Zealand

Disappointing

1.0 of 5 bubblesReviewed 5 Jan 2020via mobile
Positives first, the view was amazing. The inside however was in need of an update. The bathroom towel rail was unsafe and falling off the wall, the toilet seat was strangely discoloured, the shower didn’t drain.
They took extra money off my card for a credit card fee that wasn’t stated anywhere in my booking, wasn’t mentioned in any correspondence and the amount taken without my authorisation, which is theft. There was a birthday party of some form shutting down the restaurant on the first night with no pre-warning. Then the noise through the resort made getting a child to sleep almost impossible.
The pool was ‘under renovation’ though could actually tell what was going on just looked neglected, went to use the bathroom by the pool and there was urine all over the toilet seat and floor. All in all not great. Will not be returning.
Date of stay: December 2019
Trip type: Travelled with family
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The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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22 - 27 of 153 reviews
Reviewed 9 November 2019

We had a relaxed girls weekend at the resort - the 2 bdrm villa was perfect for us - the large deck had all day sun, great views and tranquility. Having 2 toilets for 4 girls was a bonus :-) The evening spa under the stars was a highlight, as was the resort organising us in-house massages, which we requested a few weeks earlier. Parke, Perez and the rest of the staff were absolutely amazing and accommodating. Thank you, we’ll be back!

Date of stay: November 2019
Trip type: Travelled with friends
Thank Karanaki
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 October 2019 via mobile

Advertised on hotels.com as including ‘free breakfast’. There was no free breakfast and not even any option to buy breakfast. With a baby & no car, this caused significant inconvenience. The hotel & hotels.com have agreed they did not provide free breakfast however hotels.com has refused to issue reimbursement as receipts were not kept for breakfast or travel to get breakfast. Even a suggested reimbursement for a ‘reasonable cost’ of breakfast and transport was declined. Very disappointed they can falsely advertise this then not issue any reimbursement or apology.

Date of stay: October 2019
Trip type: Travelled with family
Thank katec828
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WaihekeIslandResort, Manager at Waiheke Island Resort, responded to this reviewResponded 4 November 2019

Hi Kate.
We are sorry to hear about this, and we are sorry that there isn't anything the Resort will be able to do to help with compensation regarding this.
As explained to you- had this reservation been made directly through us we would be able to resolve any issues immediately. It is unfortunate that you do not wish to seek compensation via Expedia as we have encouraged you to do.
Booking through third party websites that falsely advertise services, such as free breakfast, is something we do not take lightly and we are currently working with Expedia to resolve how & why this happened.

We do maintain that we feel that this review should be aimed at the business you booked through, not unfairly at us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2019 via mobile

Wonderful Space to be with family, everything is close by, though the kitchen was a bit dirty, nothing major to complain about. Parking is first come first serve.
Relaxing place, had Netflix, Sky and unlimited Wifi 😊

Date of stay: September 2019
Trip type: Travelled with family
Thank thelaveluas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Parke MacKay, General Manager at Waiheke Island Resort, responded to this reviewResponded 9 April 2021

PLEASE NOTE- This reservation was for a stay in a private accommodation on site that is not managed by the Waiheke Island Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2019

When my friend booked she asked for 2 single beds and to be on one level. There were lots of steep steps down to unit which I found quite unnerving carrying cases down. Unit had 1 queen bed and a pull out couch. No linen for couch. Sky didn't work. Tried to watch a movie on laptop but kept buffering so gave up. No phone to ring reception. Was not told when we checked in the you had to pay extra to have towels changed. No plug in sink to wash dishes. Very unstable sad table on deck with ONE chair. People upstairs very noisy. Would have gone up to bar in evening but the hill and the darkness was too daunting. All in all a very disappointing experience and totally over priced - for $322 per night you expect everything to be spot on.

Date of stay: April 2019
2  Thank PatriciaF4746
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 April 2019

Double bed villa was clean and comfortable.
Although the continental breakfast, as advertised, was not available
Check in & out was efficient and friendly
Access between the villas and reception is very difficult if, as were a few of our group, you have limited mobility.
Lovely views from the balconies/decks

Room tip: Query access if anyone has limited mobility
Date of stay: April 2019
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Tom O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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