I am giving E-ko Tours a 1 star review as that is the lowest I can give - would have rather given a negative star review!!!! We booked on this tour at least 3 months ago aware of the fact that they need 6 full paying passengers (we had 4 in our party). E-ko tours website states re cancellation due to numbers that "If this requirement is not met 48 hours prior to your scheduled departure, you will be notified...." We were notified that the tour did not have enough numbers 34 minutes before the trip left, with us having to be at the booking office 30 minutes prior to departure! This was after we had been to the office at least 24 hours prior to check the booking was okay. The woman on the phone was exceptionally rude, and when I pointed out they were obliged to give us 48 hours notice of cancellation she denied this and said that was the time limit we had to cancel (which is actually 24 hours). This didn't give us much time at all to organise another tour. Thankfully however the people at the Beachcombers tours were super friendly and helpful and arranged for our party to go out on a great tour of the Mailboat cruise (only the four of us on board & us arriving with only a couple of minutes notice!). Do not go on an e-ko tour- I can NOT un-recommend them enough!! However if you are looking for a great tour of the Queen Charlotte Sounds with friendly informative staff then I would fully recommend using Beachcombers tours instead!!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.