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Katherine408
Kirkby Stephen, United Kingdom

Wonderful and memorable stay

5.0 of 5 bubblesReviewed 4 weeks ago
Lovely room with very comfortable bed, well situated for attending the opera and ballet and exploring the old town, excellent breakfast particularly the individually cooked items like eggs Benedict & Scotch porridge,and above all the incredibly welcoming and helpful staff who sorted out this elderly lady with mobility problems who had left her credit cards behind in the UK.
Date of stay: April 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Sabine Laicane, Other at Grand Hotel Kempinski Riga, responded to this review
Responded 3 weeks ago
Dear Katherine408,

Thank you for taking your time to post your review. We are thrilled to read you had a memorable experience with us. We have shared your praise with our team.

We hope we can welcome you back in the nearest future.

Kind Regards,
Grand Hotel Kempinski Riga
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (317)
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Reviewed 16 April 2024

We recently had a short trip here and it was so romantic.
We stayed in a Opera Deluxe Room. Which has a gorgeous bath tub and an amazing Opera house view.
Service at the restaurant and also at the hotel in general is top notch.
Great location in the heart of old town Riga so its perfect if you want to explore the city.
We also experienced Hotel's Luxury Spa which is a beautiful spot. We definitely recommend going there and experience the amenities like pool, sauna and cold plunge.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dandicouple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabine Laicane, Other at Grand Hotel Kempinski Riga, responded to this reviewResponded 19 April 2024

Dear Dandicouple,

We are thrilled to read about your experience during your recent visit. Thank you for sharing your positive review. We are looking forward to your next visit in the nearest future.

Kind Regards,
Grand Hotel Kempinski Riga Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2024 via mobile

Great, great hotel. Service was top notch, the room spacious, lovely decor and in good condition. Room service was good.

Breakfast was nice, a combination of buffet and served in table. On some mornings part of the breakfast staff was a little lost, maybe they just started working there or something, but it was a little weird. One lady was on top of the game and seemed to help the others a lot, as well.

The spa is lovely! We spent hours in there relaxing daily, and could have spent more if not for other plans elsewhere. Many saunas, a pool and a cold plunge pool, also loungers by the main pool to relax in. So nice!

Location of the hotel is good, walking distance from most attractions and next to the opera and the old town.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank anjar656
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 March 2024

Gloriously furnished public spaces, amazing breakfasts, huge rooms, extremely comfortable beds and very welcoming staff. We particularly loved the pool area with the heated lounges. The hotel is in a wonderful location for exploring the city and just across from the Latvian Opera House so perfect for seeing a ballet or opera.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank JTP55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabine Laicane, Other at Grand Hotel Kempinski Riga, responded to this reviewResponded 15 March 2024

Dear JTP55,

We are delighted to read your review and we appreciate your positive comments. We are glad you have enjoyed your stay with us as well as our facilities, services and location. We do hope we can host you again in the nearest future and ensure you have a relaxing stay with us.

Kind Regards,
Grand Hotel Kempinski Riga Team

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Reviewed 3 March 2024

I asked for Americano with two shots at breakfast. I asked four staff members, four different times. After 40 minutes I was still waiting for my damn coffee.

completely and utterly disgraceful and unacceptable for a supposed luxury hotel.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank nomadicfood
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabine Laicane, Other at Grand Hotel Kempinski Riga, responded to this reviewResponded 7 March 2024

Dear Nomadicfood,

Thank you for taking your time to provide feedback. We regret to hear about your dining experience. Please contact us directly at lir.riga@kempinski.com to discuss this matter.

Kind regards, Grand Hotel Kempinski Riga

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Reviewed 19 February 2024 via mobile

Overall a good experience at the Grand Hotel. The location is great - within walking distance to the main attractions and nice location on a main square. The gym is very nice. The staff were super helpful with reservations, taxis, etc. The rooms are a bit dated but comfortable. The lobby restaurant was good, not great. Overall, a good stay and would return.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank BMishra21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabine Laicane, Other at Grand Hotel Kempinski Riga, responded to this reviewResponded 19 February 2024

Dear Seaside32014152459,

Thank you for sharing your impression on Tripadvisor. It was our pleasure to have you as our guest.

Indeed the location of our Hotel is central and walking distance to main attractions. We are pleased you enjoyed the facilities and service provided during your stay.

We hope to welcome you back in the nearest future.

Kind Regards,
Grand Hotel Kempinski Riga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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