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Transient Nomad

An eternal wait for coffee that never arrived

1.0 of 5 bubblesReviewed 3 Mar 2024
I asked for Americano with two shots at breakfast. I asked four staff members, four different times. After 40 minutes I was still waiting for my damn coffee.

completely and utterly disgraceful and unacceptable for a supposed luxury hotel.
Date of stay: March 2024
Trip type: Travelled with family
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabine Laicane, Other at Grand Hotel Kempinski Riga, responded to this review
Responded 7 Mar 2024
Dear Nomadicfood,

Thank you for taking your time to provide feedback. We regret to hear about your dining experience. Please contact us directly at lir.riga@kempinski.com to discuss this matter.

Kind regards, Grand Hotel Kempinski Riga
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (318)
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9 - 14 of 318 reviews
Reviewed 19 February 2024 via mobile

Overall a good experience at the Grand Hotel. The location is great - within walking distance to the main attractions and nice location on a main square. The gym is very nice. The staff were super helpful with reservations, taxis, etc. The rooms are a bit dated but comfortable. The lobby restaurant was good, not great. Overall, a good stay and would return.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank BMishra21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabine Laicane, Other at Grand Hotel Kempinski Riga, responded to this reviewResponded 19 February 2024

Dear Seaside32014152459,

Thank you for sharing your impression on Tripadvisor. It was our pleasure to have you as our guest.

Indeed the location of our Hotel is central and walking distance to main attractions. We are pleased you enjoyed the facilities and service provided during your stay.

We hope to welcome you back in the nearest future.

Kind Regards,
Grand Hotel Kempinski Riga

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2023

We were very disappointed in how the hotel handled a very unfortunate situation that had occurred to us. Specifically a piece of wooden furniture (upper piece of the cupboard) had fallen off at no fault of our own. It did not just fall, but fell and hit the head of my girlfriend. Even though it seems that the hit did not create lasting damage or require calling an ambulance it was still an unfortunate event, destroyed the whole mood for our stay & my girlfriend developed a persistent headache which lasted for a number of days.

Given it happened on the morning of day 3 of our 4 day stay we had decided that we were going to travel back home as we could not do the activities we had planned given my girlfriend needed to rest & she wanted to be in a safe and familiar environment i.e home. As such we made the decision to leave and on our part all we had asked is for the possibility to be reimbursed the one night that we did not stay nothing more. We were assured by the receptionist at the time (it was the weekend) that the manager was not there but that on Monday he/she would get in touch with us & we would sort out everything no problem at all & that they were sorry for the situation.

But a week has passed & no-one from the hotel ever made contact to at least ask how my girlfriend (their customer) was feeling not to mention discuss any potential reimbursement. In addition, when trying to get in touch through Booking.com the hotel just noted that they no longer plan to do anything with regards to the situation and as for them the case is closed.

Given it is a 5-start hotel I would have expected that each clients health and well-being would be the priority of the hotel and gave them the benefit of the doubt on the day by not causing a larger fuss about it (which looking back was a mistake). Further, it is important to note that the engineer who came to fix the issue to our room noted that this happened due to the design of the cupboard and it is likely that during periods of cold weather it can happen again.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Dmitri S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 December 2023

The disappointment stemmed from not only the slow response to our requests but also the overall lack of hospitality displayed by the staff. Guests should feel welcomed and valued during their stay, and unfortunately, this was not the case for us.

I sincerely hope that the hotel takes these concerns seriously and works towards improving their service standards. In the competitive hospitality industry, prioritizing guest satisfaction is paramount, and the current state of service at this hotel falls significantly short of expectations.

Date of stay: November 2023
Trip type: Travelled on business
Thank Kateryna S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 August 2023

Let me tell you - this property is something else. Beyond five stars. Amazing staff - nothing is too much trouble for them and they'll go out of their way to make your stay as unique and magical as possible.

Lovely breakfast with sparkling wine and delicious, fresh food. Special thanks to the breakfast room staff and chef for the amazing experience they managed to deliver day after day.

Beautiful spa (a whisper zone, no kids) which we absolutely loved. The sauna section is to die for (I'm a Finn so I should know!).

The room was so beautiful and airy and - there was someone who came every single night to ask if we needed anything and made sure we were well taken care of. Special thanks to her as well - a beautiful and courteous young woman. No noises from other rooms whatsoever, lovely and quiet even for a daytime nap.

Housekeeping was also absolutely brilliant.

Needless to say we will return and were devastated to leave. Up until the very end of our stay everything was beyond sweet and luxurious. And rest assured - my standards are quite high :)

Date of stay: August 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank EllaNK123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabine Laicane, Other at Grand Hotel Kempinski Riga, responded to this reviewResponded 29 August 2023

Dear EllaNK123,

Thank you for sharing your experience on Tripadvisor. It was our pleasure to have you as our guest and we are thrilled to read your detailed review and we indeed agree that our colleagues are amazing. We do hope we can welcome you back to our beautiful hotel in the nearest future and craft more beautiful performances for you.

Warm Regards,
Grand Hotel Kempinski Riga Team

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Reviewed 17 August 2023 via mobile

We checked out of the Grand Palace Hotel to move here. We were not disappointed. From walking through the door to get a complementary drink to leaving with the valet car service, it was everything you would expect from a full service five star hotel.
Our room had a stunning view of the opera house - a great bathroom with separate shower and a super comfy bed.
The best hotel we stayed in in the Baltic states by far.

Date of stay: August 2023
Trip type: Travelled as a couple
Thank sifi22017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabine Laicane, Other at Grand Hotel Kempinski Riga, responded to this reviewResponded 22 August 2023

Dear Sifi22017,

Thank you for posting beautiful review on Tripadvisor. We are pleased your stay with us was satisfactory and we are thrilled to read that you enjoyed services and facilities offered by our Hotel as well as stunning views of our Opera House.

We hope to welcome you again for memorable experience.

Kind Regards,
Your Grand Hotel Kempinski Riga Team

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