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The terrace offers great views of Old Town Ljubljana and gardens
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Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 5
Ljubljana, Upper Carniola Region

Reviews from our community

Poor - based on 1 review
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Reviews from our community

1 review
Reviewed 22 May 2015 for a stay in May 2015

Rented two apartments in this building. Managers did not respond to phone calls all day to be sure that apartments were ready. We arrived at apartments on time but they were an hour late being ready for us.
Apartments looked nice but on the second (of four) day there was no hot water in either apartment and one of them had a sewer smell so bad we could not sleep. We called and emailed the manager but they did not respond for 30 hours, even though they advertise that they respond 24/7. They never showed up at the apartment but did respond by phone 30 hours later to see if WE had straightened out the problem.
Luckily, we are in the building management business so we finally figured out how to restart the hot water heater. Otherwise it would have been cold water showers for two days.
Management never called back to see if everything was ok.
I would only rent from these people if you are prepared to wait, be ignored and fix any problems yourself.

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 May 2015

I'm very sorry that you were not completely satisfied with our apartment and our services. At Fine Ljubljana Apartments we work hard to create positive experiences for our guests. We failed to do that for you as you had to worry about other things instead of fully enjoying your stay in our city.

I asked our team to provide details of what happened and would like to make a few comments regarding the points you raised.

We were in the apartment on time to welcome you. Our greeter coordinator Jana and new greeter Tina were in the apartment at Gradaska Street 8a at 6.30pm, 30 minutes before the agreed arrival time. You told us in your email that you would be at the address between 7pm and 7:30pm coming from Lake Bled. When you arrived at the apartment both greeters were already in the apartment. You may have arrived at the location earlier than planned but Jana and Tina did not notice you in front of the building or at the entrance to the apartment when they arrived at 6:30pm.

As I understood from my colleagues and also from your review you were pleased with your apartments at the time of your check-in. But then on the second day of your stay two things happened which caused inconveniences to you and spoiled your impressions. There was no hot water in the apartment and a smell occurred in the bathroom.

We always solve such issues quickly and efficiently -- one press of a button to reset the gas heater and some water poured in the bathroom floor drain to stop the smell. Unfortunately, our phone for 24/7 support was down that afternoon and evening due to technical issues of our service provider Si.mobil Vodafone which is why we could not get your calls and text messages. There was no record of any calls or texts from your number in the phone logs which was confirmed by our provider. They advised us, to avoid such unfortunate situations, to switch back from 3G/LTE network to 2G network for a better signal and coverage.

Regardless of all this I accept full responsibility as we did not do enough to prevent this from happening. We also missed your evening email and only replied the next day. We will take additional measures to make sure this doesn't happen again.

I sincerely apologize for the inconveniences and stress we caused you. To try to make it up to you I would like to offer to you, or your relatives or friends, a 10% discount on your future booking with us in any of our 15+ apartments in Ljubljana.

Thank you for staying with FLA and all the best!

Bostjan Erzen
Managing Director
Fine Ljubljana Apartments
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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