Had to check out 2 nights earlier due to emergency. The staff want to still charge me full, but eventually charged one more night. It’s okay if it’s the hotel policy, I’ll just pay and not return, but it is very annoying that the staff talked around it and assume I’m stupid. I don’t like to be manipulated, would be nice if they just tell me what it is.
Room is good, only some molds in the bathroom.
Dear valuable guest,
we would like to take this opportunity and thank you for sharing your feedback. We deeply regret that your experience at Hotel CUBO did not fully align with the exceptional standards of hospitality we are committed to providing.
At Hotel CUBO, we take great pride in offering personalized service and our cancellation policy is designed to be as transparent as possible. It clearly states that in the case of late cancellation, no-show or early departure, the full cost of the accommodation applies. However, as we always strive to listen to and accommodate our guests' unique circumstances, we made a decision to show flexibility by charging less than one night’s stay, even without receiving further details about the emergency. Our goal was to demonstrate understanding and consideration, while still upholding our policies.
In addition, we highly value your feedback regarding the room. We want to reassure you that we have embarked on an extensive renovation process aimed at enhancing the overall guest experience and elevating the comfort and quality of every detail of our property. These improvements will further strengthen our commitment to providing a refined and memorable stay for every valuable guest at CUBO.
While we deeply appreciate all feedback and use it as a tool for continuous improvement, we generally refrain from responding publicly to either positive or negative reviews. However, in this instance, we felt it was essential to share our perspective. Our team genuinely strives to find a balance between guest satisfaction and the policies in place to ensure fairness for everyone. We believe that transparent communication is key and we always aim to provide thoughtful and fair solutions tailored to each guest’s needs.
We sincerely hope that, despite this experience, you will consider returning to Hotel CUBO in the future. We are confident that your next stay with us will reflect the true spirit of hospitality and the high standards we are known for.
Kind regards.
Very nice boutique hotel in the center of the city few steps away from the river. Rooms are spacious and beautifully decorated. The minibar, equipped with beer, water and soft drinks is included in the room rate which was very reasonable. The highlight of the hotel is it's breakfast. It is all you can eat a la carte with a vast selection of food and beverages to chose from! Everything was delicious. Very friendly staff.
I selected this hotel because of the location and I am very happy about the selection. The staff is amazing, we got a complementary drink while we got an explanation where to go (everything is walk distances). The access to the room is with a QR code that you receive in your cell phone. The hotel provides a complementary smartphone to contact them and to use as a guide. The breakfast was included and is "a la carte". Everything is fresh prepared, excellent presentation and taste. The room has a unique design, very modern and elegant.
Stayed for 3 x nights in December for the Christmas Markets and booked 2 x Double Rooms, which they were kind enough to ensure were next to each other. Now I can’t give enough praise to all the staff members we met, highly professional, courteous, welcoming and incredibly friendly. To say the rooms were spacious would be an understatement, the bedding was as comfortable as you could get and the bathroom was extremely roomy and spotlessly clean (the only thing we’d of preferred personally, would be a walk in shower instead of the bathtub shower) and as for the à la carte breakfast, well that’s on a level of its own, absolutely fantastic. We also enjoyed a few late night drinks in the lobby lounge, which capped off the evening nicely. Cannot recommend this hotel highly enough!!!
Hotel Cubo is a near-luxury small boutique hotelnin the heart of Ljubljana. Cosy small room, great service. I loved the hi-tech sokitions. For example the room door is opened by a QR code saved to your phone. They serve a la carte breakfast with numerous egg dishes. The location is great close to the river and the Christmas fair
