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Reviews (579)
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All reviewsliv innthe main squareold townminute walkrecommend this hotelpolish sausagemini barfantastic stayspoke very good englishbreakfast was deliciouspublic transportrooms are cleanscrambled eggsreception staffsofa bedcity centrebusy road
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40 - 45 of 579 reviews
Reviewed 2 May 2018

Pleasant place to stay in Krakow. My room was nice and clean, modern furniture and cool decoration. The staff was very friendly and kind.
Breakfast was good with international and local food. The hotel is 20 minutes walk from the historical centre and the area was quiet and safe.
I can recommend it!

Stayed: April 2018, travelled as a couple
Thank BandMaround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LivInnTeam, Kierownik recepcji at Liv'Inn Aparthotel, responded to this reviewResponded 7 May 2018

Dear BandMaround

Thank you very much for choosing Liv'Inn Aparthotel and for your recommendation. We are very happy to read your appraisal of our team, services and facilities. We are always try to provide the highest quality for our Guests so thank you for appreciating that. We are pleased to find your stay was both pleasant and comfortable. Be sure that your are welcome to book your next visit at any time!
Best regards,
Liv'Inn Team

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Reviewed 1 May 2018 via mobile

We booked the one bedroom apartment and got a room on the 3rd floor.

1st impression was tat it was past its glory days, while it is spacious, the apartment needs urgent repair/maintenance. The wooden floors creaked and wobbled in some places, faucet was leaking and the kitchen utensils showed signs of excessive wear and tear. Had to request for a change in kettle due to cleanliness issues.

Housekeeping needs improvement as they cudnt understand the issues we were highlighting to them.

Only saving grace is the front desk which was helpful, informative and friendly. Bart at the front desk had great suggestions for local food....

Stayed: April 2018, travelled as a couple
1  Thank roddamranganath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LivInnTeam, Front Office Manager at Liv'Inn Aparthotel, responded to this reviewResponded 8 May 2018

Dear Roddamranganath,
Thank you for sharing your opinion about our Hotel with us and other travellers from TripAdvisor. We understand that the inconvenience associated with some elements of the apartment's equipment could have caused your dissatisfaction. We listen carefully to any negative opinion of our Guests so as to improve the quality and standard of all our rooms. As you know, last year we made a major renovation in our Hotel - thanks to which most of our rooms have been renovated. We are also looking forward to refreshing our apartments and i can assure you that it will happen soon. Apart from our antique floor (because it is worth adding that Liv'Inn is located in a 100-year-old tenement house in the center of Kraków) our apartments have many positive facilities - these include a bathroom with a bathtub and heated floors, kitchen with a balcony and access to a washing machine, dishwasher and microwave, separate bedroom with a king size bed and a large wardrobe. The apartment thanks to the fact that the windows overlook both from the street and the patio - make the sleeping comfort much higher than in the rooms only from the street side. We would have to refer to the comments on our cleaning department. Ladies who clean up in our Hotel, work every day to meet all the expectations of our Guests and a high rating of cleanliness in our Hotel is a common opinion. However, we always encourage you that if there is anything - what you don’t like in the room, in cleaning or in our service to report this to our 24-hour reception. We can assure you that we solve each case in a few minutes - and the more complicated requests - within an hour.
Please c heck out our other rooms and if you have the opportunity to come back to Krakow again, feel invited.
Best regards

Liv'Inn Team

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A TripAdvisor Member
1
Reviewed 30 April 2018 via mobile

This is really great place to stay in Krakov. We lived here for full 5 days and it was nice rest-nest=) Nice meal for breakfast (also I have to point cups for drinks with signs "good morning handsome" or "good morning beautiful"), very polite personnel, clean rooms and excellent mood!

Stayed: April 2018, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LivInnTeam, Kierownik recepcji at Liv'Inn Aparthotel, responded to this reviewResponded 7 May 2018

Dear Guest,
We are more than happy to read such lovely opinion about Liv'Inn. It is great that you liked so many aspects of the Hotel and the services met your expectations. It is also good to know that you enjoyed the breakfast and our special cups also contributed to it. We are glad that each day you spent in our Hotel was delightful. We highly invite you to visit us in the future. Best regards,

Liv'Inn Team

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Reviewed 29 April 2018 via mobile

Caught the overnight train from Prague and was able to drop our bags before checking in so we lost not time exploring. All staff we dealt with were fantastic, more than willing to help and able to do so in English which was great as my Polish is non-existent - even got a great dumpling recommendation in old town for our last dinner. The hotel is an easy 15/20 minute walk into Old Town. Our Tocan room as modern and clean, there's air-conditioning but you are able to open the windows which is great if you don't like sleeping in aircon. If trying to use Google maps for transport from Kraków Główny to the hotel don't bother it won't work. You need to catch the 130 bus 2 stops (get off at Boss Kebabs) and then walk 500ish metres. Tickets for the bus are bought on the bus which has an ENG option and takes paypass.

Stayed: April 2018, travelled with friends
Thank Jeffna V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LivInnTeam, Kierownik recepcji at Liv'Inn Aparthotel, responded to this reviewResponded 1 May 2018

Dear Jeffna V,
We found your feedback very kind and surely helpful for the future Guests in our City. Replying to that we want to focus on our Hotel and there were many positives. Staff is the most mentioned part of the Hotel and that's thanks to them we reached another level in terms of customer service. This is hugely important to make you feel as good as you only can while staying with us and we are very happy that we did it again.
Every room has a unique décor ( wallpaper) that is eye catching and colorful. When we decided to make it that way, we were hoping that it will allow our Guests to relax and have a rest in a room that they will like. We believe that is achieved as well.
Lastly few words about location. We are in the center of Krakow, not right at the Main Square but in the close distance what makes it a great base. Not only you can easily get to the Old Town but you can also get to see many other attractions around it what we believe adds to its value.
Thank you for taking time to write your review and for top marks that make us yet again very proud. Take care

Liv'Inn Team

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Reviewed 23 April 2018 via mobile

We chose to stay here because the reviews said that the staff were really helpful. This really is the case! The team helped book our tours, offered travel advice etc, they were great! The room is clean and minimal which is perfect for relaxing in after a long day of walking around town. Would really recommend this place to stay.

Stayed: April 2018, travelled as a couple
Thank Emma O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LivInnTeam, Kierownik recepcji at Liv'Inn Aparthotel, responded to this reviewResponded 26 April 2018

Dear Emma,
We are happy that you decided to book a room in our Hotel because of the reviews on Trip advisor! Therefore, we truly appreciate that you also posted an opinion about your recent stay in LIV'INN! It is great to read that you liked the design of the room and felt relaxed here. Our main goal is to provide our Guests with the highest level of comfort and coziness. Thank you also for such kind words about the staff. Our team always try to provide the Guests with all the information about Krakow and it is a pleasure for us to advise you on trips. We make every effort to ensure our guests feel friendly and helpful atmosphere in our Hotel. We hope to see you very soon!
Best regards,
Liv'Inn Team

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