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BethCNewJersey
New Jersey

Great staff, clean hotel

5.0 of 5 bubblesReviewed 11 Feb 2020
Stayed for 11 days had many family members with us. A couple things needed service in the room and Willy was quick and efficient. All staff were friendly and accommodating. Pamela was the best very attentive and professional
Date of stay: February 2020
Trip type: Travelled with family
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hotelmarilar, Responsabile reception at Hotel Residence Marilar, responded to this review
Responded 12 Feb 2020
It has been a pleasure to host your family at the Marilar, we hope to return soon. We appreciate your words, the satisfaction of our customers is our happiness. Thanks, Pamela.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 10 July 2019

We orginally booked a local AIRBNB to a local house. What a disaster, mosquitos everywhere. No tv. broken fans and no air conditioning and NOT suitable for wheelchair.
At 9 pm we went scurring around and ended up at Marilar. Owner and staff were extremely understanding and accommodating.

We share a large 2 bedroom 1st floor apt. The place was clean, bright and most importantly wheelchair accessible waterfront/ pool unit for disabled family member. We had a lovely time. Owners were friendly and accommodating. They rescued our 3 days from an otherwise disasterous vacation. We still had to pay for the useless airbnb, but at least we managed to share a beautiful time in Las Terrenas.

We woill always think fondly of this place.

Date of stay: January 2019
Thank Paulette H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotelmarilar, Responsabile reception at Hotel Residence Marilar, responded to this reviewResponded 11 July 2019

Dear guest we appreciate your kind comment, also for us it was a pleasure to have your visit,
We hope to have you as a guest on another occasion.
Regards, Pamela

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2019 via mobile

It’s a good choice if you want to be on the beach (Colibri beach, a nice one). Staff is ok, room is nice and big, good WiFi, there is parking place. Close to Pueblo de los Pescadores, the restaurant and nightlife area (15 minutes walk or just take one of these bike taxis, it will cost you 2 USD - 100 pesos per person). Didn’t try the pool but it looks nice and you can use it after sunset! Nice balcony, AC in the living room and bedroom. No breakfast, but you can just cross the street and have breakfast on the sand ;-)

Date of stay: January 2019
Trip type: Travelled with friends
Thank Zuiver
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Residence M, Reception at Hotel Residence Marilar, responded to this reviewResponded 5 January 2019

Thank you very much for your favorable opinion, we hope to see you soon!

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Reviewed 22 March 2018 via mobile

It was a perfect place. We had a wonderful and relaxing time there. The apartment was spacious and clean with good security. It was quiet with stunning beach front view. Both Inez and Luigi are so very hospitable and friendly. They are always there to help you with any questions or assistance you may need.
In addition, the food at Eden by the beach just in front of the hotel is excellent and further down the road just a short walk also a good Italian place.

Date of stay: March 2018
Trip type: Travelled with friends
1  Thank Vinda C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Residence M, Front Office Manager at Hotel Residence Marilar, responded to this reviewResponded 24 March 2018

Dear Vinda,

it was so nice to have you in Marilar.
Thank you for sharing your experience. We are thrilled to hear that you had a great time here with us and glad to know that you enjoyed the apartment, the location and the staff of our hotel.
Thank you for everything.

A greeting from all Marilar staff

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Reviewed 20 March 2018

We have stayed at Marilar before and enjoyed it so much we had to go back.

We arrived late from the drive over from Puerto Plata airport but Julie was still waiting for us and greeted us with a smile. We were on top floor #10 this time (thank you Luca!) and the view of Playa Ballenas is amazing!

Our rental car wouldn't start after we got there but Julie hooked us up with a motoconcho for runs into town the next morning and Ines let us call back to Avis on the office phone to arrange for another vehicle because Verizon (our American carrier) messed up the international calling arrangements. Just wonderful, helpful staff where our personal problems were taken care of.

Every room has a terrace facing the playa with tile floors throughout. Air conditioned, ceiling fans, king size bed and safe for passports & money. Granite countertops in the kitchen with all the plates, glasses, cups, pots & pans and a coffee maker. Tiled bathroom and walk-in shower, just a beautiful place.

When we are in Las Terrenas it is the only place we will stay. An intimate spot just far enough away to be quiet at night but still close enough to walk the beach to Pueblo de los Pescadores if so inclined.

Thanks again to Luca, Ines, Julie, Luigi and of course Ronaldo who kept our tummies full on the playa with whatever food we wanted & Presidente's!
Dan & Bev

Room tip: Three story so if stairs are an issue go with a bottom floor.
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank robertlee144
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Residence M, Front Office Manager at Hotel Residence Marilar, responded to this reviewResponded 22 March 2018

Dear Dan and Bev,

thank you so much for taking the time to share your experience with us and especially the feedback of our staff service are much appreciated.
We promise we will make your next stay more enjoyable and we´re wating to see you soon.

Hope you had enjoyed the fish that Reynaldo recommended you!

A greeting from all Marilar staff

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Reviewed 5 March 2018 via mobile

I do alot of reviews for las terrenas on trip advisor have been to las terrenas twice for a total for 4 weeks. My in laws have been travelling to the area for 6 years. We have been to many of the hotels checking rates and what they have to offer. This hotel put us in a situation were we had to walk away and stay somewhere else. They put us in a room which i believe was less the cost of the room in which we thought we were staying in. They did offer us to switch into the room we wanted in the first place(which we looked at the year prior) at first after 6 nights of staying in the room we didnt want and when we said no beuno they change it to the next day but didnt want to refund us for the time stayed in a smaller room that i believe cost less. It was a terrible start to the vacation and we walked away and stayed somewhere else. Some of the rooms they offer are beautiful and the side of the beach they are on is quieter and nice. But as for cost and costomer service i found that they were terrible and i believe they have lost touch with the reality that the costomer is right. I feel that there arrogance and the manner in which they did business with us made them feel like they had the upper hand and it was you do it our way or lose the money which we had invested in our vacation which we did. Ultimately it is your decision wether you choose to stay here or not and i had to learn the hardway. All i can say in the end is i know there are alot of better deals in las terrenas for people that are staying long term and i hope you dont make the same mistake my family and i did.

Date of stay: February 2018
Trip type: Travelled with family
1  Thank RichardCresswell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Residence M, Responsabile reception at Hotel Residence Marilar, responded to this reviewResponded 14 March 2018

Good morning Mr. Richard,
we are sorry about your feedback, we think it is too much hard, more than it was necessary.
As you admit, our apartments are beautiful and we supposed that two different solutions we had, could satisfy you.
We had no chances to give you the apartment required because it was already rent.
We are satisfied from 105 positive feedbacks from clients who stayed at our residence, meanwhile the 2 negatives are from someone who did not stayed with us.
Best regards

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