I booked two rooms via Expedia. We arrived at 1:30 and were told rooms were not ready before 3:00 check in. At 4:30 when we returned one of the rooms was still not ready--had to wait another 15 minutes. The rooms were spacious, with good air and nice amenities (bed, bath supplies, safe, etc.), but the hanging closet door fell off and phone in bathroom detached from the wall in one room. We decided to have the hotel breakfast the 2nd day and ordered the night before. After waiting 15 minutes past requested time, breakfast delivered was cold and served without even the coffee we had ordered. The food was not as described (menu said included coffee and juice--waiter said one or other) and my 2 scrambled eggs were not even one medium sized egg. We decided to leave to eat breakfast elsewhere and were told the manager was not available until 10:30. After 10:30 when I went to discuss problems with manager, they were contacted and I was told that they were sleeping. Since I was not charged, this was OK, but I expect things to deteriorate when hoel management is bad or non-existent. The staff were very nice. The roooms are comfortable (bordering luxurious) but the location is out-of-town and the street leading to local business area at night was so dark we turned around and returned to hotel without dinner the first night. I don't think I'd like to return.