We stayed at this hotel for three weeks and there were too many challenges to overcome. First, the hotel attracts a lot of no-class individuals particularly on the weekends (every weekend). They come very well-prepared to party by setting up a huge speaker outside of the unit, karaoke machines, and microphones. Staff says nothing about the disturbances.NEVER! What reputable hotels allows this?? Second, this is a small property and there are no pool hours. Screaming adults and children were in the pool as late as ll pm on some occasions. They bring their beer and completely occupy the pool. It's their private oasis and the other guests don't matter. Third, the one-bedroom is advertised as having 1184 square feet. As such, we expect to have the space completely furnished at all times. Half-way through the stay an employee arrived to remove the bed in the loft area which we used as a reading room. We were furious because we paid to have the space furnished. We compromised and allowed the twin beds to be separated and kept one to relax while reading. The bed was taken to another unit and not returned as we requested. Their excuse was that we booked a one bedroom. Our response was we booked a one-bedroom that should be fully furnished during the entire stay. We thought the loft would have some sort of sitting area although the photos on the website "cleverly" does not show the loft. On Booking.com, the one and two bedrooms are advertised as having 1184 sq. ft. and identical designs. When guests in another unit ask for extras beds, they try to take it from a unit where there are fewer occupants. After staying on six continents and in hundreds of hotels personally and professionally, we have not experienced such a lack of business acumen and an unfair practice. Fourth, the credit card machine did not work on our first attempt to pay, but Frank said they would take our balance of $2500 in cash. What? We let him know this was not going to happen because the hotel accepted Visa credit card and that would be our form of payment. He said the machine would be ready in three days which sounded ludicrous. It took us three tries and the third week of our stay before the transaction was completed. Fifth, English is advertised as one of the languages spoken. Communication was poor because none of the staff spoke fluently. Sixth, the furniture is not four-star quality. Sixth, we returned at 6:30 pm one evening and the remaining twin bed in the loft was missing. When we asked why it was taken the excuse was the bed was cleaned while we were away between 5:30 pm and 6:30 pm. and would be returned. Of course, we did not believe that excuse. Why wait until we were away and more importantly who cleans a bed in the "early" evening as opposed to after a checkout??? Seventh, the breakfast was not very good. The reason this rating is not a one-star is because the grounds are well-maintained, the maid service is good, and the breakfast staff works very hard.

We ended up in Hotel Villas Las Palmas al Mar by accident after a long drive and visiting several of the nearby properties . Josefina the general manager was amazing and very accommodating. The hotel is very clean and comfortable. The beach is right across the street . Breakfast was also very good with much lots of choices . I would definitely return back to this hotel whenever in town .