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Joanne N

Just lovely

5.0 of 5 bubblesReviewed 24 Feb 2023
My husband and daughters stayed in unit 8 in the Hilltop Villas – the view was absolutely sensational! The resort had a Santorini vibe, and we loved hearing the constant gentle roar of the sea.

Just about everything we needed was provided in the unit, including sturdy crockery and glassware. I would love for the carpet in the main living area to be updated/replaced due to the marks on it, but otherwise everything was clean and tidy. There was loads of space in the living and dining area and main bedroom.

PS Also check the outdoor chairs for wobbles – we needed to weigh down three of them on windy nights in order to stop them rocking and making noise when we were trying to get to sleep.
Date of stay: February 2023
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonna Fohlin, General Manager at The Point Coolum Beach, responded to this review
Responded 26 Feb 2023
Thank you for your great review, we love that you also like the constant sea sounds. Your feed back on the couple of things that we need to look into is important, so thank you.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews coral sea bedroom executive villa the kitchen double garage main beach sitting on the balcony view of the ocean night stay road noise heated pool living area apartment was clean across the road quiet location main bedroom a great place to stay undercover parking
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Reviewed 27 January 2023

It was our 20th anniversary the room was nice and view amazing. The pool wasn’t really heated snd the spa in pool area didn’t work. We had a spa bath in our room but at 9pm after letting water out lucky I was in bathroom as the water came up through the plug in floor, flooded bathroom. We had to call up snd get someone out so a hour of our time waisted the guy came and fixed it however the smell that was left for that night was so yum after the drain had to be plunged. Very disappointed esp after paying over $400 for the night.

Date of stay: December 2022
  • Trip type: Travelled as a couple
    • Value
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    • Service
Thank nikitafarr0w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonna Fohlin, General Manager at The Point Coolum Beach, responded to this reviewResponded 2 March 2023

Hi Nikita, thanks for taking the time to submit a review of your stay. Congratulations on your 20th wedding anniversary! Great to hear you enjoyed the room and appreciated the wonderful views. We have 2 swimming pools one of which is slightly heated to regulations. We don't have a spa in the pool it is child's wading pool that you may have mistaken for one. When we received your call at 9pm regarding the spa we had someone attend to do our best to resolve the issue on the spot so you could continue to use the taps and bathroom. We thought waiting for a plumber to come the next day may not have been satisfactory given your overnight stay. This is a rare occurrence and we do apologize for this happening to you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2022

My teen son and I had a much-needed break for a week here. We stayed in Villa 15. The views were spectacular, and it was quiet (not facing the road). The kitchen is dated but mostly well-equipped (a pair of scissors, some al-foil and glad wrap wouldn't go astray, same for some bug spray - had a couple of large cockroaches visit and nothing to deal with them). Bathrooms also dated, but ok. Carpet is really stained, pretty gross and needs replacing. Furniture was good - though lounges weirdly set up facing a TV (which we never turned on) instead of the views - really should be rearranged and easy to do. Location is fab, but the town and main beach is a pretty decent walk (bus right out the front though), and we didn't have a car. Third bay across the road is very pretty but not great for swimming (rocky), but Second Bay a little further down is great... a fair few steps up and down though (for both). The pools are nice, but both small, especially the top one (which is lovely); it was fine for us, but as soon as a family of five turned up, there was no room, so it's probably a bit of an issue in peak times. The front office staff were absolutely lovely (especially Mary), and helpful. I would go back, but not on school holidays, and probably hiring a car next time.

Date of stay: December 2022
    • Value
    • Location
    • Service
Thank 592Lariang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonna Fohlin, General Manager at The Point Coolum Beach, responded to this reviewResponded 16 December 2022

Thanks so much for taking the time to submit your review. We are pleased you enjoyed the views and our staff were able to help you throughout your stay. We are around 1.3 km walk into the main centre of Coolum along the boardwalk and passing the pretty bays of Coolum, so a decent but beautiful stroll. We do regular spraying for the unwanted roaches so I am sorry you had to face them. Also the state of the carpet we will be sure to get onto that. Thanks again for all the information which is helpful for us to improve our standards. We look forward to seeing you again at The Point Coolum for another stay.

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Reviewed 8 December 2022

This location is perfect for a family getaway the unit is beautifully furnished and the view is second to none wow what a great holiday my sister and I had thankyou we will definitely revisit sit asap

Date of stay: November 2022
    • Value
    • Location
    • Service
Thank Debbie P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonna Fohlin, General Manager at The Point Coolum Beach, responded to this reviewResponded 9 December 2022

Hi Debbie, great to hear you enjoyed your stay and time away with your sister. We look forward to welcoming you back to The Point Coolum in the future.

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Reviewed 4 December 2022

We selected one of the two bedroom townhouses with an excellent view. It was a terrific unit, very comfortable. My 70+ year old mum found the many steps a bit of a challenge but worth the climb for the view. The lock up garage was very handy.

Not super cheap but it was competitive with other options at the time, particularly given the space on offer.

My only real issue was the noise from next door, who I think might have been permanent residents. A combination of loud, bass-heavy music, movies, perhaps games (explosions) coming through the (thin?) wall. As much as it was a terrific location, it was not a relaxing weekend due to this noise. This might not be a deal breaker for you, but I would personally be reluctant to return because of the noise.

Date of stay: December 2022
Thank rtonandrew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonna Fohlin, General Manager at The Point Coolum Beach, responded to this reviewResponded 9 December 2022

Hi Andrew, thanks for taking the time to submit a review about your stay.Glad to hear you found the unit comfortable with excellent view. Thanks for letting us know about the noise issues and we agree this is very disappointing so will be sure to address it with the neighbours. We do have a night management team to deal with any noise issues
or distrubances as they arise. Hopefully we will see you back at The Point Coolum in the future.

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Reviewed 13 November 2022

We really enjoyed our stay at The Point. Accommodation was clean, staff were friendly and all we needed, in the way of utensils etc., were adequate.
We like to walk so the 1.5 km walk to Coolum Beach suited us. We visited the surf club several times. Also listened the the local musos, The Shoplifters, who play every Wednesday and Friday mornings, from 8:00am till 10:00am, near the surf club.

Room tip: We were in villa No 3, which had good views. A bit of a climb, if you park your car down the hill.
Date of stay: November 2022
    • Value
    • Cleanliness
    • Service
Thank Grewsome2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonna Fohlin, General Manager at The Point Coolum Beach, responded to this reviewResponded 15 November 2022

Thank you for your great feedback. Glad you enjoyed your break and happy with our property.

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