Don’t ever book with these people. The talk the talk but don’t walk the walk. I booked a 3 bedroom executive villa for the Easter break with my family and got a 3 bedroom standard villa instead for the same price. (Number 28). When asked about this I was told there must have been miss communication. My booking specifically state a 3 bed exec and was told by Deb that it was only 20 stairs to one open plan living area. We ended up with 2 flights of stairs with bedrooms on one level and living area on another. This was a catastrophe as my wife had 2 knee replacements and was confined to one area most of the time.
In addition I booked and paid for a 2 burner BBQ and was given a one burner hotplate!! When I enquire about this they said they don’t know as this is what they have and I would be refunded. We are only hoping. To make up for this we were given a bottle of complimentary wine. Needless to say we could not use the BBQ at all and it was just taking up space on the balcony where there were a cheap set of plastic outside table and chairs. The main bedroom had 2 single beds push together to attempt to make a queen bed. Needless to say the bedding didn’t fit.
The place is VERY dirty. Dead bugs and dust on top of the fridge where we were suppose to find the WiFi password. This was located on the microwave as the top of the fridge was obviously to dirty to put something on. Both main bedroom and family toilet seats are loose. Lots of dirt under the beds show that the place is not maintained properly.
Would I recommend The Point Coolum Beach?
NO !!