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Experience793461

Kind management

5.0 of 5 bubblesReviewed 20 Nov 2023
Thanks to my jet-lagged brain, I had booked the wrong date for the Arrowtown Motel. Normally, since it was clearly my mistake, I would have needed to pay the full amount for the night we did not even stay there, but the very kind people at Arrowtown Motel did not charge me. So, even though we never got to experience this Motel, since it was fully booked the night we did want it, I really appreciate the goodwill of the management!
Date of stay: November 2023
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arrowtown Motel, General Manager at Arrowtown Motel Apartments, responded to this review
Responded 20 Nov 2023
Hi there,

Totally understand that these things happen.
It was a shame I wasn't able to accommodate you on your required night due to being full.
We would love to have you come stay another time in the future.
Kind regards
Catherine
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (249)
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Traveller rating
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All reviews small supermarket quiet street comfortable bed a lovely place to stay south island minute walk nice stay one night stay unit queenstown accommodation furniture
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8 - 13 of 249 reviews
Reviewed 10 November 2023

The staff were friendly during the entire stay. Very quiet location, plenty of hot water, good beds. A lovely walk into the town centre. Next time we require accommodation in Arrowtown this motel will be first on our list.

Date of stay: October 2023
Trip type: Travelled with family
Thank stephenj354
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arrowtown Motel, General Manager at Arrowtown Motel Apartments, responded to this reviewResponded 13 November 2023

Hi Stephen,

Thanks for taking the time to give us a review with regards to your stay.
I am happy to hear that you enjoyed your time, and everything was to your liking.
We have some pretty amazing staff here that always go above and beyond.
The walk into town has some amazing views of the surrounding mountains.
I am happy to hear we are on the top of your list should you be back again.
Hope to see you again in the future.

Kind regards
Catherine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2023

The 2room unit was clean, comfortable and spacious. Free mini toiletries were provided as well as the usual tea/coffee supplies which was nice. The bed and pillows were good, better than many other places we’ve stayed.

The table moved easily due to the style it was made so our 5yo was constantly bumping. But it wasn’t a major and with lovely weather, we often sat outside anyway. The view from the balcony was beautiful.

The team were friendly and very helpful, particularly with our washing. We’d pop it on in the morning and they would transfer to dryer for us and return to unit when done.

The unit was closest to Adamson Drive with buses going through but is still very peaceful and a 2 min walk to the 4 square which is well equipped. Only a 5 min drive to Arrowtown City Centre and about 25 through to Queenstown itself.

Look forward to returning!

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank MatSarah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arrowtown Motel, General Manager at Arrowtown Motel Apartments, responded to this reviewResponded 13 November 2023

Hi MatSarah,

Thanks for taking the time to give us a review with regards to your stay.
I am happy to hear that everything was to your liking, and you had a good time.
The team here is always ready to assist with whatever we can to make your stay as pleasant and enjoyable as possible,
We look forward to seeing you all again in the future.
Kind regards
Catherine

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Reviewed 20 April 2023

Lovely clean motel, had everything we needed for our one night stay. Short walk from town -10-15 mins. Arrived early and check in was not a problem. Nice small outdoor area attached to each unit.

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank louisechristey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arrowtown Motel, General Manager at Arrowtown Motel Apartments, responded to this reviewResponded 5 May 2023

Hi Whitebait2NZ,
Thanks for your review with regards to your stay with us.
I hope you had everything you needed while you were with us.
We would love to host you again sometime in the future.
Kind regards Catherine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2023 via mobile

Excellent place to stay, comfortable bed good pillows, clean, fresh accomodation. Let down a little by the shower, small and compact, water temp fluctuates. Cold morning good heat pump, limited parking, good walk in to town. Very quiet location.

Date of stay: April 2023
Trip type: Travelled as a couple
Thank Hellfire28
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arrowtown Motel, General Manager at Arrowtown Motel Apartments, responded to this reviewResponded 8 May 2023

Hi Hellfire28,
Thanks for your review with regards to your stay with us.
I am glad to hear that you enjoyed your stay with us.
I will look into the water temp re the shower to see if I can resolve the issue.
We hope to see you again in the future.
Kind regards Catherine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2023

The Arrowtown Motel was a pleasant, quite and very clean motel a little out of the main area of town but had all that was needed. It is a typical country motel , hence the rating but recommended when in Arrowtown.

Date of stay: March 2023
Trip type: Travelled as a couple
Thank Oldjack
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arrowtown Motel, General Manager at Arrowtown Motel Apartments, responded to this reviewResponded 8 May 2023

HI Oldjack,
Thanks for taking the time to write a review of your stay with us.
We are located 1km from the main centre of Arrowtown. Approximate walking time is 15 mins.
We hope to see you again in the future.
Kind regards Catherine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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