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10eyes
Greater Wellington, New Zealand

Not great

Review of Amici Motel
4.0 of 5 bubblesReviewed 28 Nov 2016via mobile
Our room was not great. Smelt of smoke an floor was sticky to walk on. Wardrobe doors fell off. Towel handrail fell off an hot tap in bathroom also came off.
Room is run down an in need of tlc.
Beds were comfy an clean.
We were told there was a mix up of rooms so the one we had requested was given out to someone else.
Apparently there were 3 other families with the same surname that had booked in last weekend an the rate we were confirmed was at least $35 cheaper.
Date of stay: November 2016
Trip type: Travelled with family
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BecPearce, Manager at Amici Motel, responded to this review
Responded 1 Dec 2016
Hi
Sorry about your stay I was away on Holiday this week and I know the Girls did there best to make your stay comfortable,
Thank you for the Review
Marlene
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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6 - 11 of 174 reviews
Reviewed 23 November 2016

The room was spacious, clean and well stocked. The beds were comfortable. No street noise because we were down the back. The site is very easy to Hasdtings city. Reception were helpful. Would definitely stay again.

Room tip: Ask for room at the rear of the complex.
Date of stay: November 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank PaulineD730
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 November 2016

A lovely clean,spacious unit with all the little extra's ie: tissues, hand-wash, body lotion etc, that you don't often get for this price - would stay here again. Free wifi. Possibly the only negatives are washing your dishes in the handbasin and unit numbers not clear - hubby tried to unlock neighbours unit!!

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Jayne P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 November 2016

We stayed here last year for the Art deco festival in Feb and was pleased with everything so we booked again when we got back home for next years visit only to receive an email from Amici motel in May/June to advise our booking had been cancelled, only when I called booking.com was I given an explanation(after they called the motel) that they had sold the property and just cancelled all bookings even booking .com had not been advised of the sale and cancellation of other booking made through them but I now see from various booking websites that the motel is still operating and taking bookings, was this just a ploy to cancel existing bookings and increasing the rates, surely if the property had been sold any existing bookings would be a bonus to any new purchaser and those bookings have the rates pre booked honoured

Date of stay: February 2016
Trip type: Travelled as a couple
1  Thank Christine_Render
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BecPearce, Manager at Amici Motel, responded to this reviewResponded 9 November 2016

Morning Christine,
Yes we are very sorry for this but we would like to explain,Yes it has been sold and we were told by the new owner that we were to stop bookings end of Jan,
So this took place,The new owner has now put back his plans an extra month to try and help Hawkes Bay with accommodation in busy Feb ,So as of 20th of Feb 2017 ,no one can book as the complex is not operating as a motel,
We are very sorry for this and we are hoping you have accommodation,If not
Please feel free to phone me to discuss,
Just sometimes these sorts of things are out of our control and we needed to give guests enough time to get sorted,
Regards
Marlene

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2016 via mobile

Room/unit was clean, tidy and serviceable. Thought there would be more road noise but that was not a problem. Unfortunately the sound proofing in the room/unit was not so good so got to be woken by adjacent room noise at odd hours of the night and early morning.

Marlene is very pleasant and helpful.

Would we stay again? Yes, despite the adjacent room noise we thought it was value for money.

Date of stay: October 2016
Trip type: Travelled as a couple
1  Thank KiwiWanderers02
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BecPearce, Manager at Amici Motel, responded to this reviewResponded 27 October 2016

Thank you for taking time to do the review,We are pleased you enjoyed it,Yes I agree one thing that is not in out control is other guests that may be a bit noisy,on return from their night out,Please do stay with us again if back in the Sunny Hawkes Bay .
Regards
Marlene and the staff,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2016

we found the rooms ideal for the purpose of our family visit....
the service by the motel operators was very good.
the water pressure in the shower is week...but nothing a handyman cannot attend to.
the price was reasonable for a motel.

Room tip: rooms closer to the conferance room are newer.
Date of stay: September 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank shaztony2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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