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Voyage27493262504

Owners are horrible

1.0 of 5 bubblesReviewed 12 Oct 2023
The owners of this place are horrible and rude. Only like to be lovely to “certain” guests, otherwise you get spoken to like your dirt. They cant even handle matters over the phone, disgusting service. Travelled from Wairoa to be with family in hospital. Father booked a room for the night for us, when my partner and son went there they took the key off them and kicked them out. When i rung to discuss the matter the Female owner when i had said “my partner and son just got kicked out im calling to see why this wasnt handled better” all she did was yell and say “well they arent the guests” then left the phone. When i called again the Male owner answered and decided to be smug and say “so what do you want a room tonight or what”. Disgusting behaviour. I can understand that my partner isnt the guest on their system but it did not need to be handled like that. Just rude, ignorant people. But hei aha, look forward to your irrelevant response if you have one.
Date of stay: October 2023
Room Tip: Just dont stay there all together.
Trip type: Travelled with family
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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1 - 6 of 29 reviews
Reviewed 7 March 2020

There were 9 of us in our 10pin bowling group and none of us had any issues with Elmore Lodge. We were in walking distance to the bowling centre, it’s a lovely short walk. There are shops which we used often, dairy, hell’s pizza, Chinese and fish shop, the food is great. If you keep walking past these shops there is the Coffee club and the luckiest lotto shop in NZ. I would recommend the Elmore Lodge to anyone, you get free laundry and able to hang your clothes on the line or in the dryer, not many places I’ve stayed at have that. The rooms are serviced every day, we stayed 7 days. Elmore is very clean the beds are excellent so comfortable, perfect. There is no air conditioning but there is a ceiling fan that is so much better, keep us cool at night. All the management and staff are very friendly giving us lots of information, thankyou, we will definitely stay there again.

Room tip: All the rooms are good, if you have health issues then ask for a ground floor room.
Date of stay: March 2020
    • Location
    • Sleep Quality
    • Service
Thank lorrian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John_PamR, Owner at Elmore Lodge Motel, responded to this reviewResponded 8 March 2020

Thanks for your comments. Enjoyed having you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2019

We stayed three nights in a Queen Studio unit and while it only has tea and coffee making facilities plus a microwave for cooking, it is more than adequate if you intend eating out elsewhere. The unit was very clean and tidy with ample room and a good amount of storage facilities. Pam and John were welcoming hosts and the cleaning staff were very cheerful and helpful. Will stay there again in future. The fan came in handy and was extremely quiet on the lowest setting during the night.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Lewy_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 June 2018 via mobile

A shout out to the above Lodge. We had a family funeral in Hastings and needed to book but couldn't confirm the date at time of booking. The Elmore Lodge were helpful, friendly and quite understanding. When we were confirmed she made sure we were all together in the same area and organised a larger room rather than 2 smaller rooms, so we could get her together for drinks and meals.
The rooms were slightly dated but very clean and warm with a wonderfully comfortable bed.
Would definitely recommend this place as it was reasonably priced with brilliant service.

Date of stay: June 2018
Trip type: Travelled with family
Thank ahuahuwhanganui
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John R, Owner at Elmore Lodge Motel, responded to this reviewResponded 20 June 2018

We are so very glad we could be of some help during a difficult time and hope one day you can come back under happier circumstances. Thanks for taking the time to leave us a review.

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Reviewed 26 January 2018 via mobile

This motel is in a great location to the hospital. The proprietor was very friendly and helpful. My only grizzle was there was no air con and the provided fan was small and did not work properly & there was an odd smell unsure of what this was maybe the couch as this was old and I personally feel it needs updating it felt dirty.
The location was fabulous easy to get to able to leave car and walk to hospital. The proprietor was very helpful and I am saddened that I had to add some negative. If room had a makeover and new couch and I think this review would be very positive.

Date of stay: January 2018
Trip type: Travelled solo
Thank helenjeanb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John R, Owner at Elmore Lodge Motel, responded to this reviewResponded 20 June 2018

Thanks for taking the time to leave us a review, we are a handy location for the hospital. We will look in to the smell you mentioned, but although maybe a little dated, they are all thoroughly cleaned and we are continually upgrading our rooms as and when we can.

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Reviewed 5 January 2017 via mobile

We stayed for a night on 30th December in a ground floor studio unit. Found the room had everything we needed and was very clean. Very friendly, helpful service from the owner. Good parking right outside the door. Would definitely stay again and recommend.

Date of stay: January 2017
Trip type: Travelled as a couple
Thank 936angelak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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