I See the cottage is also listed as Jandal cottage through Bachcare. The cottage was lovely and we stayed for three nights. We Found the cottage had everything we needed. We took the booking because it included a pet friendly allowance. We took our small well-behaved dog and as we arrived the person who was obviously in charge of the cottages said our cottage did not allow dogs. He agreed it was okay for us to stay as our dog was part of the booking but he said it would be the last dog as there had been a bad experience with a previous animal. I am happy to say we left the place as we found it except for some cleaning in the kitchen. The cleaning cost was not cheap and there would have been very little to do once we left.
Unfortunately, the welcome package appeared to be left out and we had trouble with no Wi-Fi and TV instructions. We needed the Wi-Fi for a medical device my husband wears. The package had been put on the shelf above the fridge and not on a table where we would see it. Then the time getting through to Bachcare. It was a repetition of the same efforts we made prior to taking up the about booking in getting hold of them.
Many phone calls messages and an email were unanswered. Finally got through to an obviously overworked operator who helped with our enquiry. Automated email messages came through very well. However getting through to them on the phone is a nightmare and for that reason we would never deal with them again.