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“It’s all about service”
Review of Butterfish

Butterfish
Reserve a table
Ranked #6 of 31 Restaurants in Russell
Certificate of Excellence
Price range: $10 - $49
Restaurant details
Reviewed 17 February 2018

Had a great meal 2 days ago . Slow service but the food was good . We went today for dinner for 2 to be met by a waitress to see if we could book a table for dinner . She basically just shrugged her shoulders and said we are only taking bookings for minimum of 8 . We could clearly see that a table had been reserved for 2 and when questioned she said you’ll have to speak to the manager . This is our 3rd visit to New Zealand and comment to people how friendly and welcoming New Zealander’s are . This is our first experience of dismissive service by someone who couldn’t be bothered . However , we went and got a takeaway from the “Crusty Crab “ who were delightful and cooked our food fresh. It was yummy . Butterfish #rude#dontgetaboveyourselves

Date of visit: February 2018
Thank cgvonk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colin S, Owner at Butterfish, responded to this reviewResponded 19 February 2018

Hi There,
Sorry to hear about your experience.
We do only take reservations for 8 or more however the night in question we had a function inside so only had outside seating available and I had put a reserved sign on one table for a 70 year old couple that dine with us every Saturday night.
This however doesn't justify the waitresses attitude and I will try and address that.
We have been short staffed and busy so I have probably overworking my staff a bit Butterfish#can'tgetthestaff#sorry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (226)
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192 - 196 of 226 reviews

Reviewed 16 February 2018

We went here twice for lunch. The fish and chips were good and they served a generous portion. Apart from that we had sandwiches which were all excellent. They have good outdoor seating and the service was good although when I asked whether I could use their wifi they said they did not have it which I don’t believe since the cafe is part of a large restaurant.

Date of visit: February 2018
Thank robertglas46
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 February 2018

A wonderful new cafe on the Russell waterfront. It's predecessor Sally's had become very tired and the new owners have created a funky, young vibe serving delicious food. We went for brunch and everything was delicious and very generous. Smoked salmon pikelets, the HUGE breakfast, excellent coffee. Highly recommended.

Date of visit: January 2018
Thank Concerto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 February 2018 via mobile

Great food, great beers, and great views. Everything we had was delicious. Our server was friendly and efficient, bringing us everything we needed and making suggestions when asked. We had coffees after supper and they were also awesome! We would have been back if we were in town longer!

Date of visit: January 2018
Thank melissamyeg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 February 2018 via mobile

New management, new name, new attitude & great results!

Used to be Sally’s & a waste of a great location. Now it’s a great alternative to the reliable but pricey Duke.

Awesome food & spectacular service. Sophie is great! She shakes a mean margarita!

Date of visit: February 2018
Thank kated773
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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