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Simonthomas171

Hotel is ok but the plumbing is awful!

Review of Tides Hotel
4.0 of 5 bubblesReviewed 7 Mar 2024via mobile
The hotel is good, the decor is quirky (which is good), the food is ok, but come on Tides, the plumbing is AWFUL. Every time the people in the room next door use their shower, toilet, taps or whatever, you can hear it like it was in your own room! The architect needs to come back here now because I’ve never heard anything like it!
Date of stay: March 2024
Trip type: Travelled as a couple
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Toby Munro, General Manager at Tides Hotel, responded to this review
Responded 9 Mar 2024
Hi Simon
Thank you for your feedback we are happy to hear you like the quirky decor. I will pass on your feedback regarding the plumbing so we can have a look into the issue.
Many thanks Elesha
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    12 - 17 of 840 reviews
    Reviewed 29 February 2024 via mobile

    The Tides is an updated motel, a very nice updated motel. The front desk staff is helpful and friendly, and housekeeping kept our room tidy. We stayed there before and after hiking Abel Tasman. Both rooms were on the second floor overlooking the river. Our first room was in the middle of the floor, and was peaceful and the balcony a nice place to relax. The second room we had was at the beginning of the hall, closer to the restaurant patio, so we could hear the music and conversations. The river is actually an estuary, so other than at high tide, there wasn’t much water in it.

    I would not stay at the Tides again. The main reason is the plumbing and bathroom. The plumbing is very loud. You better hope the adjoining room does not take an early, or late, shower. The noise will be loud in your room. And, don’t have a private conversation in your bathroom; a person next door can hear it perfectly. The sofa bed in our first room must have been broken. When I sat down, I was very close to the floor.

    The restaurant was a disappointment. It seems understaffed. We wanted to order off the menu for a breakfast, and no one stopped by to ask if we wanted anything. We had a dinner there, and waited over 10 minutes for someone to come over to answer questions or take our order. The breakfast buffet is fine, but I wouldn’t get the eggs again.

    Date of stay: February 2024
    Trip type: Travelled as a couple
    Thank 106brucew
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Toby Munro, General Manager at Tides Hotel, responded to this reviewResponded 10 March 2024

    Hi Bruce
    Thank you for your review. We are pleased you received friendly service from our team we will pass this on.
    We will be sure to look into your feedback.
    Regards Elesha

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 21 February 2024 via mobile

    Ridiculously overpriced. Was there with a large group for work and everyone was shocked. Positive side, staff were friendly & helpful, rooms were clean, meals were ok, location was good. Purple painted wall in halls made place look dated.

    Room tip: Don’t book direct. We were charged $359 per night, booking.com was $180.
    Date of stay: February 2024
    Trip type: Travelled on business
    Thank ricnca8
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Toby Munro, General Manager at Tides Hotel, responded to this reviewResponded 10 March 2024

    Hi Ricnca
    Thank you for your feedback. We are pleased to hear you received friendly and helpful service from our team and enjoyed the location. Our prices are similar to all other hotels/motels in Nelson, we have also just been in "peak season" and the supply and demand has been extremely high. We always quote the price of the room at the time of booking g which is agreed to before booking. We hope to welcome you back again
    Kind regards Elesha

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 21 February 2024

    We spent two separate nights at the Tides Hotel before and after an extended hiking trek. The hotel is conveniently located in the city center within walking distance of shops, restaurants, parks and the harbor. Upon arrival both days the staff was welcoming and offered an early check-in given as our room was ready. They offered luggage storage while we were on trail and have a guest laundry room which we utilized upon our return.

    The room was cozy, clean, comfortably appointed and offered a scenic view of the river. Coffee and tea service, bottled water, milk as well as robes were provided which was a nice touch.

    The restaurant was open for breakfast, lunch and dinner. We dined there for all three meals over the course of our stay. The wine and beer list was satisfactory and the food very good with ample size portions. We found the wait staff to be cheery and attentive.

    We enjoy tramping in the Nelson Lakes area and will choose to stay at the Tides again on a future trip.

    Date of stay: February 2024
    Trip type: Travelled with family
    Thank Connector725052
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 10 February 2024

    We loved this hotel. We were greeted by friendly staff and shown to our room. The art deco on the walls throughout the hotel was beautiful - but the BEST was the TOILET! HA - no really the best was Cass - our waitress who went out of her way to help us choose the best wine, coffee, food, etc. The room was clean and fun.

    Date of stay: February 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank ellenl128
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Toby Munro, General Manager at Tides Hotel, responded to this reviewResponded 10 March 2024

    Hi Ellen
    Thank you for your review. We are pleased you enjoyed your stay with us and the colourful decor. We will be sure to pass your feedback on to our team.
    We hope to welcome you back soon
    Kind regards Elesha

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 February 2024 via mobile

    We enjoyed our stay. Rooms were nice. Beds comfortable and it was quiet. The only negative is that our room and the bathroom were small. We would stay here again. We had breakfast at their restaurant which was okay. Can’t think of anything else to say

    Date of stay: February 2024
    Trip type: Travelled as a couple
    Thank davidE2069R
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Toby Munro, General Manager at Tides Hotel, responded to this reviewResponded 10 March 2024

    Hi David
    Thank you for your review. We are pleased you enjoyed your stay with us and the comfortable beds.
    We hope to welcome you back soon
    Kind regards Elesha

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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