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Kaye J
London, United Kingdom

Average

Review of Tides Hotel
3.0 of 5 bubblesReviewed 9 Feb 2024
My stay was OK however -
Rooms have different prices for Poolside ground floor, Poolside 1st floor, Riverfront rooms the same. I booked a Poolside studio spa shower, . When I arrived I found that I was on the ground floor with sliding doors to the parking lot which is on the main road. I advised them that I felt uncomfortable about that being a single woman & was advised by reception that I would have to pay a surcharge to stay on the 1st floor (2 floor hotel) & it was only when I became upset that the manager stepped in & waived that fee & put me on the 1st floor even with the receptionist still arguing about it.
Other disappointments -
Room explanation - anyone booking a poolside room would think they would be poolside & not in the parking lot, in fact most dictionaries say poolside is around a pool. The first room i was put in had a view & doors to the carpark not to a pool. Second room hard partial view of the very small pool area the rest of the view was cars.
Curtains - have no blackout & are so light that you could be in daylight at night;
Sofabed - great that there is a sofabed however it was barely comfortable to sit on so sleeping for another adult would have been very uncomfortable;
Pool - seating for 10 people maximum, very small pool next to carpark;
Dinner - was very nice however very small portions for the price;
Price - I paid $260ish for the room which I think is overpriced for the standard.
Date of stay: January 2024
Trip type: Travelled solo
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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Toby Munro, General Manager at Tides Hotel, responded to this review
Responded 9 Mar 2024
Hi Kaye
Thank you for your feedback.
The room types are not priced differently for upstairs/downstairs
The ground-floor rooms have 2 locks on the door as I explained one on the main door and one dead bolt.
This is disappointing to read considering I upgraded your room type and moved you upstairs to solve the issue free of charge.
Im sorry you were disappointed, we did our absolute best to try and m, make you happy and feel safe.
If you wish to discuss any further please get in contact with us
Kind regards Elesha
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    21 - 26 of 842 reviews
    Reviewed 18 January 2024

    Very nice rooms with an excellent view over the river; staff super friendly and always helpful. Bathroom has kind of an odd design but that’s just a side note😉 Food was excellent - the restaurant is definitely worth a try!

    Date of stay: January 2024
    Trip type: Travelled solo
    Review collected in partnership with this hotel
    Thank TravelWithTina2024
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Toby Munro, General Manager at Tides Hotel, responded to this reviewResponded 6 February 2024

    Hi Tina
    Thank you for your review. We are pleased you enjoyed the river view and our friendly team. We will be sure to pass on your feedback
    Many thanks Elesha

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 January 2024

    Great location! Really clean! Fabulous art everywhere. Restaurant and bar onsite. Fabulous Keri serves there. Walking distance to everything. Sitting on the edge of a river! Room had a spa bath. Guest computer available.

    Room tip: Ask for a room on the second floor facing the river.
    Date of stay: January 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank 278mackay
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Toby Munro, General Manager at Tides Hotel, responded to this reviewResponded 6 February 2024

    Good afternoon Mackay
    Thank you for your review. We are pleased you enjoyed the location and the colorful decor. We look forward to your next visit
    Kind regards Elesha

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 January 2024

    Wonderful hotel, very clean and comfortable bed and pillows.
    The only problem we had was the constant noise from the bathroom, we seemed to hear the water system from every room!
    Hotel was wonderfully clean throughout and all staff we came in contact with were very friendly.
    Amazing terrace for drinks.

    Date of stay: December 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank elainew0512
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Toby Munro, General Manager at Tides Hotel, responded to this reviewResponded 6 February 2024

    Hi Elaine
    Thank you for your review. We are thrilled to hear you had a comfortable stay with us.
    In regards to your feedback thank you for letting us know we will have a look into this issue.
    Many thanks, Elesha

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 16 December 2023

    We stayed at this hotel for three nights. It is quite conveniently located as we were able to walk into town across the bridge right out the front of the hotel. the river view from our room was quite nice. we were upgraded to the room and paid extra to have a nicer room with a view and a king bed. we did not eat at the hotel and we enjoyed finding local places to eat. the hotel staff were quite accomodating and helpful. we left our suitcases at the front desk as they had no elevator.

    Room tip: room 75 had a great view of the river and the city and the bridge.
    Date of stay: May 2023
    • Trip type: Travelled as a couple
      • Location
      • Service
    Thank Joel K
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Toby Munro, General Manager at Tides Hotel, responded to this reviewResponded 17 December 2023

    Hi Joel
    Thank you for your review. We are pleased to hear you enjoyed being close to town and liked the river front views. We hope to welcome you back in the near future
    Kind regards Elesha

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 16 December 2023 via mobile

    Loved the ultra colorful aesthetic! Such a bold move away from the standard boring hotel look it was a welcome surprise. Prompt and accurate service with delicious breakfast and love that I was left alone as much as possible as don't like being fussed over. Was lovely sitting outside people watching across the river

    Date of stay: December 2023
    Trip type: Travelled on business
    Thank Rossco_UK
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Toby Munro, General Manager at Tides Hotel, responded to this reviewResponded 17 December 2023

    Hi Rossco
    Thank you for your review. We are pleased you like the colourful decor in the hotel and enjoyed the on site restaurant. We hope to welcome you back soon
    Kind regards Elesha

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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