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Reviewed 12 January 2022 via mobile

Brilliant as always. We have stayed many times. Central city. Lovely views. Close to all the restaurants cafes bars and shops. Next door to the iconic Cathedral. Part of a top hotel group. Hotel is getting old and is a little bit on tired side. But is clean and everything works well. Lovely breakfast buffet area. Friendly and helpful staff.

Date of stay: January 2022
Trip type: Travelled with friends
Thank Gary677870
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Alexander Siebentritt, General Manager at Rutherford Hotel Nelson, responded to this reviewResponded 17 January 2022

Dear Garynmcdiarmid,,

Thank you very much for taking the time to share your experience with us. We are delighted to hear how much you enjoyed your stay with us and are more than happy to share your encouraging feedback with the team. There certainly is a lot to see and do in our extraordinary city and region.

We look forward to welcoming you back again soon.

Best regards
from the team at Rutherford Hotel Nelson ~ A Heritage Hotel.
"Experience the best of N.E.L.S.O.N."
Nature - Exceptional - Local - Safe - Optimistic - Neat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2021 via mobile

Hotel was exceptional, really comfy beds with all the amenities. Great service at reception. Lovely morning dip in the pool and the thing to top it all off was the great customer service from Anuris this morning for breakfast (best laugh in the world).

Date of stay: December 2021
Trip type: Travelled with family
Thank lucyjolliffe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Alexander Siebentritt, General Manager at Rutherford Hotel Nelson, responded to this reviewResponded 17 January 2022

Dear lucyjolliffe,

Thank you very much for taking the time to share your experience with us. We are delighted to hear how much you enjoyed your stay with us and we are more than happy to forward your encouraging feedback with our team and particularly Anurag.

We look forward to welcoming you back again soon.

Best regards
from the team at Rutherford Hotel Nelson ~ A Heritage Hotel.
"Experience the best of N.E.L.S.O.N."
Nature - Exceptional - Local - Safe - Optimistic - Neat

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2021 via mobile

Great pre Xmas stay. Wonderful views from the room. Good for our family of five with room in close proximity. Could walk to town centre, markets and local restaurants. Good sized rooms. Great to have a pool. Nice lobby and friendly helpful staff.

Room tip: Lots of parking onsite.
Date of stay: December 2021
Trip type: Travelled with family
Thank dougaldinos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Alexander Siebentritt, General Manager at Rutherford Hotel Nelson, responded to this reviewResponded 17 January 2022

Dear dougaldinos,

Thank you very much for taking the time to share your experience with us. We are delighted to hear how much you enjoyed your stay with us and we will ensure to share your encouraging comments with the team here at the hotel.

We look forward to welcoming you back again soon.

Best regards
from the team at Rutherford Hotel Nelson ~ A Heritage Hotel.
"Experience the best of N.E.L.S.O.N."
Nature - Exceptional - Local - Safe - Optimistic - Neat

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2021

I have been coming here since 11 years and unfortunately there are less good things to say each time.

The reception staff are very cold and do not give a very welcoming impression.

The room service (from Oceano) is served as very small portions considering the high price. Even after three courses you are left feeling hungry. The quality of the food is okay.

I once forgot to sign my breakfast card and the reception staff made me come all the way back down to the lobby to sign it. This is not only unnecessary but very unprofessional given the amount of paperwork you already complete at checkin.

The Japanese restaurant (Miyazu) has sadly closed down due to the pandemic. This was a great restaurant. There is however still plenty of signage advertising Miyazu. Hopefully this will be removed soon.

The hotel is in need of a renovation and is slowly becoming tired and old.

Many years ago the hotel once sold us a room at short notice. We later found out that this room was actually reserved for the crew of an airline who were just running very late. Not believing this we asked reception staff later that evening and indeed the crew had to be sent to another hotel when they finally arrived.

On the plus side the hotel is in a great central location and within short walking distance of many food and shopping options. The rooms are light and offer good views.

Date of stay: May 2021
Trip type: Travelled on business
1  Thank traveltohere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 26 March 2021

This is a hotel in a great central location - walk around town for shopping or dining. A bit dated - but very clean and staff really helpful and pleasant. There is a bar and restaurant on site - we didn't go there but they appeared popular.

Date of stay: March 2021
    • Value
    • Location
    • Service
1  Thank Toni D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Alexander Siebentritt, General Manager at Rutherford Hotel Nelson, responded to this reviewResponded 17 April 2021

Dear Toni D,

Thank you very much for taking the time to write us a review.
We are very happy to learn that the team here at the hotel was able to make your stay memorable and we will ensure to share your encouraging comments with the team.

We look forward to welcoming you back again soon.

Best regards
from the team at Rutherford Hotel Nelson ~ A Heritage Hotel.
"Experience the best of N.E.L.S.O.N."
Nature - Exceptional - Local - Safe - Optimistic - Neat

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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