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Reviews (512)
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Traveller rating
160
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8
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All reviews japanese restaurant valet parking main restaurant comfortable hotel new zealand bit dated mini bar room was large few minutes walk centre of town stayed here for nights south island cathedral oceana nz cafes bathrobes
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1 - 6 of 512 reviews
Reviewed 23 February 2021

We went to The Oceano restaurant for our wedding anniversary on Sunday, not only was the food superb but the service from Simran was excellent, we had a 3 course dinner and it was so nice and then at the end Simran and the chef surprised us with a chocolate selection which was such a special thing for us, they went the extra mile and we would diff go back, highly recommended

Date of stay: February 2021
    • Location
    • Service
Thank Lisa6869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander Siebentritt, Other at Rutherford Hotel Nelson, responded to this reviewResponded 6 March 2021

Dear Lisa6869,

Thank you very much for taking the time to write us a review.
We are delighted to learn how much you enjoyed your stay with us and that our team was able to make your stay memorable and I will ensure to share your encouraging feedback with the team and especially Simran.
Congratulations again for your anniversary!

We look forward to welcoming you back again soon.

Best regards
from the team at Rutherford Hotel Nelson ~ A Heritage Hotel.
"Experience the best of N.E.L.S.O.N."
Nature - Exceptional - Local - Safe - Optimistic - Neat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2021

This hotel is interesting because it is dated but in a classic way. Everything is neat and tidy, just not modern or new. Our room was comfortable and spacious plus the staff were friendly. Very convenient location to park up and explore central Nelson on foot.

Disliked · I paid for the room on check in but had to pay $5 for parking on check out, which was slightly irritating. The hotel also charges credit card fees. The shower set up means water gets onto the bathroom floor.

Date of stay: January 2021
    • Value
    • Cleanliness
    • Service
1  Thank Emma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander Siebentritt, Other at Rutherford Hotel Nelson, responded to this reviewResponded 21 January 2021

Dear Emma W,

Thank you very much for choosing to stay with us and for taking the time to leave us your review.

We are delighted to learn that you enjoyed your stay with us and that our team was able to make your stay memorable.
We will ensure to share your encouraging feedback with the team.

Also thank you very much for feedback on areas of improvement, this is very important to us an we are reviewing opportunities to ensure for a better guest experience. Unfortunately the 1.5% additional cost to credit card transactions is a result of high fees charged to us from our financial service providers and is something we decided to pass on to those deciding to use credit cards. If paying with cash or eftpos this cost does not apply. We decided to add this cost to credit card transaction only in order to be more transparent and not include the associated cost charged by our financial service providers as a fixed position in our pricing structure for all guests.

We look forward to welcoming you back again soon.

Best regards
from the team at Rutherford Hotel Nelson ~ A Heritage Hotel.
"Experience the best of N.E.L.S.O.N."
Nature - Exceptional - Local - Safe - Optimistic - Neat

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2021 via mobile

Great spot, super handy to cbd so we could walk everywhere. Staff all very professional & looked impeccable, certainly no friendly banter though! Showers needed more pressure! Rooms getting serviced at 5pm was a pain but understand they were super busy.

Date of stay: January 2021
Trip type: Travelled with family
2  Thank MummaandCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander Siebentritt, Other at Rutherford Hotel Nelson, responded to this reviewResponded 20 January 2021

Dear MummaandCo,

Thank you very much for choosing to stay with us and for taking the time to leave us your review.
We are very happy to hear that you have enjoyed your stay with us. We would certainly be interested in learning more around your comments around our team if you feel there is an area of improvement. As we do strongly believe that the delivery of exceptional service consists of more than just presentation, interaction is an important part thereof.
We will take your comments around the showers into consideration when planning future upgrades and our apologies for the slightly later servicing than usual.

We look forward to welcoming you back again soon.

Best regards
from the team at Rutherford Hotel Nelson ~ A Heritage Hotel.
"Experience the best of N.E.L.S.O.N."
Nature - Exceptional - Local - Safe - Optimistic - Neat

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2020 via mobile

This hotel is a scam!

Don't come here, avoid at all cost.

I booked a accessable room for two nights, I left after the first.

The hotel is not 4 stars, it's more like 2 stars.

The carpet makes my wheelchair sink - clearly not wheelchair accessible.o

The bathroom is small and has tilted floors that make it a mission to use.

The staff didn't even refund me for my nights stay - for the amount of money they charged me - this is definitely a scam.

Like I said, avoid this hotel at all cost, they'll do anything to steal from you.

Google and TripAdvisor should be sued they even allow these morons on their platform.

Date of stay: December 2020
Trip type: Travelled solo
Thank iamcodievincent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2020

The hotel has had a makeover keeping to an 'old school' hotel charm. The stay was just what we needed after a long kayak and hike in the Abel Tasman national park.
Central and within walking distance to the centre of town

Date of stay: October 2020
    • Rooms
    • Cleanliness
    • Service
Thank Happiness52865273668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander Siebentritt, Other at Rutherford Hotel Nelson, responded to this reviewResponded 28 December 2020

Dear Happiness52865273668,

Thank you for taking the time to leave us your review.

We are delighted to learn how much you enjoyed your experience with us and our extraordinary region. There is so much to see and do in Nelson, plenty for another visit.

We look forward to welcoming you back again soon.

Best regards
from the team at Rutherford Hotel Nelson ~ A Heritage Hotel.
"Experience the best of N.E.L.S.O.N."
Nature - Exceptional - Local - Safe - Optimistic - Neat

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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