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Terese C
Terranora, Australia

Worst experience in New Zealand

1.0 of 5 bubblesReviewed 6 Dec 2023
This place was revolting, we were charged over the asking price, the pics make it look great, not even close. The bathroom smelt like urine, the shower walls were buckled and water leaked out of the base. There was water or toilet water leaking under the wall into the hallway. Whilst the sheets looked cleaned the doona was stained and the pillows were like bricks. The first night there was a rukus opposite our door, a woman kicking in the door opposite screaming and yelling, it took some time for hotel staff to address, poor people next door tus with small children were scared out of their minds.
The restaureant menu was limited, strangely enough the only ordinary pasta dish cost $30....go figga.
Date of stay: November 2023
Room Tip: The place was expensive and dirty
Trip type: Travelled with family
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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    Reviews (115)
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    All reviews free secure parking an extra blanket free airport shuttle service the room was nice needed somewhere would stay again new zealand
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    8 - 13 of 115 reviews
    Reviewed 4 December 2023

    Not recommended. We arrived quite late and was having an early start. Tea and coffee facilities but no milk. Outside light shine through the curtains and no way to turn it off. Very noisy from guests arriving and leaving and from the fridge. No sleep at all. Bathroom very old.

    Date of stay: December 2023
    Trip type: Travelled as a couple
    Thank Lynnstoz
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 15 August 2023

    This was the cheapest reasonable standard accommodation i could find around the airport. While its not flash and is a bit tired its very good value - clean, good service and the free airport shuttle sealed the deal.

    Date of stay: July 2023
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank Pete M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 26 May 2023 via mobile

    Great location, friendly staff, free secure parking, room tidy. Hair balls on the wooden floor, no carpet so not cosy. Needs a real good paint job and that would brighten it up. No decor at all very plain and budget but serves its purpose. Would stay again.

    Date of stay: May 2023
    Trip type: Travelled as a couple
    Thank knbrown24
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 24 March 2023 via mobile

    The staff were friendly and helpful.Great having the free shuttle to the airport as part of their service .

    The room was nice and roomy and clean,bed comfortable.

    Was disappointed there wasn't an extra blanket in the wardrobe as I was quite cold overnight.There was no information in the room about the services offered in hotel and times so I didn't have to ring up or go down to find out.

    There was no emergency safety exit plan in the room

    Date of stay: March 2023
    Trip type: Travelled solo
    Thank tilbabell
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 21 March 2023

    Booked here the night before we left NZ. Mold in the bathroom, bugs on the floor, green algae pool, unkept flowerbeds and they used a leafblower in the morning on the hall carpets. The bar/dining area was dingy and tablecloth dirty. I could hear the neighbors at 4am having a shower like they were in my room. The neighboring house had old mattresses and garbage strewn on the boulevard. The list goes on and they have a no refund policy! I was almost going to sleep in my vehicle in the 'locked compound'. Yes that is what it felt like as we needed to use our room key to open the gate into the motel area. Honestly if I come back I would spend the little extra for a different place. This one isn't worth the money we paid for one night. This place is extremely rundown and needs major TLC to make it worth paying the money they are charging. I am hard-pressed to give this place a 2 star rating.

    Room tip: Don't book this place based on their photos on line. The 'dining room' has limited food and wasn't the best for the price
    Date of stay: March 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Carla H
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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