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Colin W
New Plymouth, New Zealand

We'll be Back

4.0 of 5 bubblesReviewed 8 Jul 2024
We had a cancelled AIR NZ flight and got sent to the Holiday Inn for the night. What a pleasant surprise. We were treated very well as we arrived after the normal dinner hours , but they kept the buffet going longer for us. The food was lovely and the staff very friendly and attentive. Breakfast was once again very nice with plenty of choices for all foodie types. The rooms were a little bit dated and needing a bit of TLC and they DO need a lift to go up to the next floor. Will we choose to stay thee again? You betcha. Thank you Holiday Inn for making our stay so nice. All the staff need a pat on the back as they all were at the top of their game! Well done.
Date of stay: July 2024
Room Tip: Try to get a bottom floor roo if your bags are heavy.
Trip type: Travelled with friends
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Lakhwinder Singh, Guest Services / Front Office at Holiday Inn Auckland Airport, an IHG Hotel, responded to this review
Responded 10 Jul 2024
Kia Ora ColNP,

Thank you for your kind feedback! We're delighted to hear that you enjoyed your unexpected stay with us and that our team made it a pleasant experience. We appreciate your comments about the rooms and facilities, and we're continuously working on improvements. We look forward to welcoming you back in the future!

Kind regards,
Lakhwinder Singh
Front Office Manager
092751059
lakhwinder.singh@ihg.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,172)
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Reviewed 12 June 2024 via mobile

Returning customer, Had a night stay here was nice place to stay very comfortable.
Rooms warm and cozy had a good nights sleep
Only about ten minutes drive from Auckland airport
Nice food in the bar
Very helpful staff on reception
Would definitely stay here again

Room tip: Get a Uber paid about $12 from airport
Date of stay: June 2024
Trip type: Travelled as a couple
Thank Riggerreid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lakhwinder Singh, Guest Services / Front Office at Holiday Inn Auckland Airport, an IHG Hotel, responded to this reviewResponded 24 June 2024

Kia Ora Riggerreid,

Thank you for choosing to stay with us.

Your satisfaction is important to us, and we would love to hear about your experience. Thank you for returning to us and I happy to see that you have enjoyed your stay.

Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.

Kind regards,
Lakhwinder Singh
Front Office Manager
092751059
lakhwinder.singh@ihg.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2024

I stayed overnight because my flight arrived after midnight at Auckland International Airport. My room was comfortable, clean and quiet.

Hotel is located very close to the airport. I could park very close to the room so unloading and loading luggage was easy. Swimming pool looks nice and there is a life size chess set on the lawn.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank gt2827
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aldana Santigli, Other at Holiday Inn Auckland Airport, an IHG Hotel, responded to this reviewResponded 29 April 2024

Kia Ora,

Thank you for choosing to stay with us.

Your satisfaction is important to us, and we would love to hear about your experience.

Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.

Kind regards,
Lakhwinder Singh
Front Office Manager
092751059
lakhwinder.singh@ihg.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2024

We would definitely stay here again. Slightly disappointed that the buffet restaurant was closed for dinner because of low bookings as this is the reason we booked here. It is great to have a family friendly restaurant onsite. We still ate from the bar menu which was perfectly fine and the kids ate for free. room was clean and spacious but the whole hotel needs new carpet. All staff were very friendly and helpful

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Y5333VAjoannew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aldana Santigli, Other at Holiday Inn Auckland Airport, an IHG Hotel, responded to this reviewResponded 29 April 2024

Kia Ora,

Thank you for choosing to stay with us.

Your satisfaction is important to us, and we would love to hear about your experience.

Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.

Kind regards,
Lakhwinder Singh
Front Office Manager
092751059
lakhwinder.singh@ihg.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2024 via mobile

Very average, dated hotel. Carpets are in need of cleaning. The food was just average. Nice pool area. Room is large, reasonably pleasant and comfortable. Acceptable for a short stay. A shuttle bus is available from the airport. Okay overall.

Room tip: Catch the yellow hotel shuttle from the airport. ( Not free).
Date of stay: April 2024
Trip type: Travelled solo
1  Thank mdf1960
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aldana Santigli, Other at Holiday Inn Auckland Airport, an IHG Hotel, responded to this reviewResponded 7 April 2024

Kia Ora mdf1960,

Thank you for choosing to stay with us.
We appreciate your honest assessment. We'll take your comments about the cleanliness of the carpets and the quality of the food into consideration for improvements. We're glad to hear that you found the pool area nice and that the room was reasonably comfortable for your stay. We hope to have the opportunity to welcome you back in the future and provide a better experience.
Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.

Kind regards,
Lakhwinder Singh
Front Office Manager
092751059
lakhwinder.singh@ihg.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2024

I Highly recommend this hotel. We have stayed here twice for International Conferences. We were very happy with this hotel. Close to the airport for easy transfers. The second time just last week we were lucky to have more time and stayed a week. We had an opportunity to rest and relax. The lounge area is very comfortable and private enough for business work if required. Although we didn't use the pool, having it in the courtyard makes it feel like a resort. The staff is extremely friendly and helpful. The restaurant had an excellent assortment of food choices for meals and snacks, happy hour was everyday.
The rooms are large, comfortable, and thoughtfully appointed. We especially appreciated the "night lighting" in the bathroom. We really liked having a weigh scale there for checking our suitcases prior to going to the airport and the arrival and departure board for updates. Very handy shuttle service. A great venue for a conference but likewise for a stopover or place to just rest. We will be back Thankyou.

Room tip: 24 hour check in. Bilingual staff.
Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank 205traceyf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aldana Santigli, Other at Holiday Inn Auckland Airport, an IHG Hotel, responded to this reviewResponded 30 March 2024

Kia Ora 205traceyf,

Thank you for taking the time to tell us about your experience at Holiday Inn AUCKLAND AIRPORT.

Thank you so much for your kind words and glowing recommendation! We're thrilled to hear that you had such a wonderful experience during your stays with us for the International Conferences. It's fantastic to know that you found our hotel convenient, comfortable, and well-equipped for both business and relaxation. We appreciate your feedback and look forward to welcoming you back again in the future. Thank you for choosing us!
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 092751059 or lakhwinder.singh@ihg.com.

Kind regards,
Lakhwinder Singh
Front Office Manager
092751059
lakhwinder.singh@ihg.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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