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Luvinspoonful
Rotorua, New Zealand

Good park and fly model

3.0 of 5 bubblesReviewed 24 Dec 2024
Large rooms, comfortable beds, good park and fly model. Pick up shuttle can take a while outside of hours, pick up place is quite a walk from airport exit (fault lies with airport - not hotel), our driver appeared irritated at our time of arrival (not our fault either).

Some directions are not clear and service very dependent on staff at desk (one group had their car delivered and were assisted with suitcases - our group was told go to row …).

Would not recommend eating in the hotel outside of dinner.
Date of stay: December 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raj S, Guest Services / Front Office at JetPark Hotel Auckland Airport & Conference Centre, responded to this review
Responded 26 Dec 2024
Dear Guest,

Thank you for sharing your feedback. We're glad to hear you found our rooms spacious and comfortable, and that the park-and-fly service worked well for you. We do apologize for the delay with the shuttle and the inconvenience with the pick-up location—it’s true that the airport can sometimes be tricky to navigate, but we’ll continue to review how we can improve the experience.

We’re also sorry to hear about your experience with the driver’s attitude and the inconsistency in service at the front desk. This is certainly not the standard we aim to provide, and we will address your comments with our team to ensure more consistent and helpful service for all guests.

Lastly, we appreciate your feedback on the dining experience. We'll take that into consideration to improve our food offerings and service during other meal times.

Thanks again for your constructive comments, and we hope to have the opportunity to serve you better in the future.

Regards,
Raj
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 24 November 2024

Stayed there twice during the month of November 2024. Loved the free shuttle to and from the airport to the hotel. Check in was friendly and swift. Night one, we had what I would call a normal room which was on the ground floor. It had all the essentials needed for our stay. Night two we paid for a deluxe room which was in building no 4, a short walk from the main building. The room was very modern in comparison to night 1's but there it ends. Could not find any power points in the room or bathroom. Eventually we found them but one has to get down on the floor to access them. The view from the room was over a packaging factory. Both rooms had everything for a comfortable stay provided.
There is a bar and a restaurant.
I believe they offer free parking for NZ residence while they go on their trips. Another great drawcard for locals to take advantage of.

Room tip: AVOID BUILDING NUMBER 4 - NO POWER POINTS!
Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Compass48369723013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raj S, Guest Services / Front Office at JetPark Hotel Auckland Airport & Conference Centre, responded to this reviewResponded 26 December 2024

Dear Guest,

Thank you so much for your thoughtful feedback! We're delighted to hear that you enjoyed the free shuttle service and that the check-in process was quick and friendly. It's also great to know that both rooms met your essential needs, even though we understand that there were some differences between the standard and deluxe rooms. We apologize for the inconvenience with the power outlets in the deluxe room, and we'll be sure to address this with our maintenance team to make sure all rooms are properly equipped for ease of use.

Regarding the view from the deluxe room, we appreciate your understanding, and we’ll ensure that this feedback is shared for future room assignments.

We’re also happy you mentioned our free parking offer for NZ residents—it’s a great perk for locals, and we're glad it’s a useful option for your travels.

Lastly, just to highlight, **with direct bookings, we offer 10 days of free car storage**, which is another convenience for our guests traveling out of town.

Thank you once again for sharing your experience, and we hope to welcome you back soon for another comfortable and seamless stay!

Regards,
Raj

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2024

Very comfortable, quiet room. Rooms are compact, however good value for money. Great breakfast menut and coffee served at the cafe downstairs. Convenient for transiting Auckland airport and provide a shuttle from the airport to hotel. Would stay again and recommend.

Room tip: If you are light sleeper ask for a room away from internal stairs. Not a big issue - just one disturbance as guests arrived during the night
Date of stay: November 2024
Trip type: Travelled as a couple
Thank Deirdre W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raj S, Guest Services / Front Office at JetPark Hotel Auckland Airport & Conference Centre, responded to this reviewResponded 21 November 2024

Dear Guest,

Thank you for your wonderful feedback! We're so glad to hear that you enjoyed your stay with us and found the room comfortable and quiet. It's great to know that the breakfast menu and coffee at the café were a highlight for you, and we're happy our shuttle service made your airport transit easy and convenient. We really appreciate your recommendation and look forward to welcoming you back for another stay in the future! Safe travels!

Regards,
Raj
Duty Manager
Jet Park Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2024 via mobile

This was a great hotel near the airport. After a long flight I knew I'd want a place to get some sleep that had a restaurant as well so I would have to go anywhere while jet lagged. The shuttle service was also great. The hotel itself is very nice and clean and the restaurant food is good. The only downsides are this hotel is in an industrial neighborhood and next to the busy highway, but it was quiet and I slept very well despite having a room facing the road.

This was exactly the type of hotel I needed for one night upon arriving in New Zealand to recover, and for that purpose it worked really well, but I wouldn't stay for more than one night.

Date of stay: October 2024
Trip type: Travelled solo
Thank Eric O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raj S, Guest Services / Front Office at JetPark Hotel Auckland Airport & Conference Centre, responded to this reviewResponded 21 November 2024

Dear Eric,

Thank you so much for sharing your feedback! We're thrilled to hear that our hotel met your needs perfectly for your one-night stay. It's great to know that our location near the airport, shuttle service, and restaurant made your arrival in New Zealand more convenient and relaxing. We appreciate your comments about the industrial neighborhood and highway, and we're glad that despite that, you were able to enjoy a restful night's sleep. We hope to welcome you back if you need another comfortable stop in the future! Safe travels!

Regards,
Raj
Duty Manager
Jet Park Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2024

Checkin staff very good. Room was okay apart from thick dust on all surfaces and glasses and cups dusty. It appeared that they had not moved since covid days.
Attentive staff in resturant and bar. But unfortunately that was were it ended.
We both ordered steak which was delivered within 5 minutes of ordering which was a little suspicious. It was cold tasteless and extremely oily and full of fat and gristle which was inedible presented like stewing steak not ribeye. Vegtables consisting of runner beans asparagus,carrot and a half picked onion with cold and crusted potato gratin of sorta, none had any taste apart from water and oil.
This was a cost of $43 each.
We bought the issue to the attention of the resturant staff who's english was basic who didn't seem to care.we then spoke to another member of staff about the meal he also was not bothered stating the menu is being changed next week. By this time we were over it.
Thank goodness air new zealand had booked and paid for our overnight accommodation and meals.
Never again to this hotel and resturant. We usually overnight at the Ibis staff there really care and get what you pay for.
Considering our local bar in Invercargill called The Newfield we can get good quality steak for $23.and far superior in taste and presentation.

Room tip: Isolated be wary of eating in resturant
Date of stay: October 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Scenic57468156769
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Murray Mackey, Guest Services / Front Office at JetPark Hotel Auckland Airport & Conference Centre, responded to this reviewResponded 1 November 2024

Kia Ora Scenic57468156769

Thank you for taking the time to provide feedback on your recent stay with us at Jet Park Hotel. We apologize for the food & service issue you experienced in our restaurant. We have addressed your concerns with both our Food & Beverage Manager and Executive Chef to ensure that we can improve our service moving forward.
As you mentioned, yes we have just started a new menu and so far this has received good feedback thus far.

We sincerely hope that the service issue you experienced has not deterred you from returning to Jet Park Hotel. We value your loyalty and look forward to welcoming you back soon, so you can experience our true Jet Park Hospitality.

Best regards,

Murray Mackey
Guest Services Manager
JetPark Hotel - Auckland Airport

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Reviewed 27 October 2024 via mobile

Close to airport and a shuttle service is available.
We found the staff to be friendly, room was clean and spacious. Restaurant had good choices and service was very quick.....sirloin steak was delicious. Shuttle was easily accessed and went on time.
Past reviews have brought the ratings average down, but it seems that most of those reviews were from experiences during Covid.
It's fine now

Date of stay: October 2024
Trip type: Travelled as a couple
Thank Graeme D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raj S, Guest Services / Front Office at JetPark Hotel Auckland Airport & Conference Centre, responded to this reviewResponded 28 October 2024

Dear Graeme,

Thank you for your feedback! We’re thrilled to hear that you enjoyed your stay and found our location convenient. It’s great to know that our staff made a positive impression and that you loved the sirloin steak! We appreciate your understanding of past reviews and are glad to hear that things are much improved. Your insights are valuable, and we hope to welcome you back soon for another enjoyable experience!

Regards,
Raj
Duty M
Jet Park Hotel

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