Very comfortable, quiet room. Rooms are compact, however good value for money. Great breakfast menut and coffee served at the cafe downstairs. Convenient for transiting Auckland airport and provide a shuttle from the airport to hotel. Would stay again and recommend.
Dear Guest,
Thank you for your wonderful feedback! We're so glad to hear that you enjoyed your stay with us and found the room comfortable and quiet. It's great to know that the breakfast menu and coffee at the café were a highlight for you, and we're happy our shuttle service made your airport transit easy and convenient. We really appreciate your recommendation and look forward to welcoming you back for another stay in the future! Safe travels!
Regards,
Raj
Duty Manager
Jet Park Hotel
This was a great hotel near the airport. After a long flight I knew I'd want a place to get some sleep that had a restaurant as well so I would have to go anywhere while jet lagged. The shuttle service was also great. The hotel itself is very nice and clean and the restaurant food is good. The only downsides are this hotel is in an industrial neighborhood and next to the busy highway, but it was quiet and I slept very well despite having a room facing the road.
This was exactly the type of hotel I needed for one night upon arriving in New Zealand to recover, and for that purpose it worked really well, but I wouldn't stay for more than one night.
Dear Eric,
Thank you so much for sharing your feedback! We're thrilled to hear that our hotel met your needs perfectly for your one-night stay. It's great to know that our location near the airport, shuttle service, and restaurant made your arrival in New Zealand more convenient and relaxing. We appreciate your comments about the industrial neighborhood and highway, and we're glad that despite that, you were able to enjoy a restful night's sleep. We hope to welcome you back if you need another comfortable stop in the future! Safe travels!
Regards,
Raj
Duty Manager
Jet Park Hotel
Checkin staff very good. Room was okay apart from thick dust on all surfaces and glasses and cups dusty. It appeared that they had not moved since covid days.
Attentive staff in resturant and bar. But unfortunately that was were it ended.
We both ordered steak which was delivered within 5 minutes of ordering which was a little suspicious. It was cold tasteless and extremely oily and full of fat and gristle which was inedible presented like stewing steak not ribeye. Vegtables consisting of runner beans asparagus,carrot and a half picked onion with cold and crusted potato gratin of sorta, none had any taste apart from water and oil.
This was a cost of $43 each.
We bought the issue to the attention of the resturant staff who's english was basic who didn't seem to care.we then spoke to another member of staff about the meal he also was not bothered stating the menu is being changed next week. By this time we were over it.
Thank goodness air new zealand had booked and paid for our overnight accommodation and meals.
Never again to this hotel and resturant. We usually overnight at the Ibis staff there really care and get what you pay for.
Considering our local bar in Invercargill called The Newfield we can get good quality steak for $23.and far superior in taste and presentation.
Kia Ora Scenic57468156769
Thank you for taking the time to provide feedback on your recent stay with us at Jet Park Hotel. We apologize for the food & service issue you experienced in our restaurant. We have addressed your concerns with both our Food & Beverage Manager and Executive Chef to ensure that we can improve our service moving forward.
As you mentioned, yes we have just started a new menu and so far this has received good feedback thus far.
We sincerely hope that the service issue you experienced has not deterred you from returning to Jet Park Hotel. We value your loyalty and look forward to welcoming you back soon, so you can experience our true Jet Park Hospitality.
Best regards,
Murray Mackey
Guest Services Manager
JetPark Hotel - Auckland Airport
Close to airport and a shuttle service is available.
We found the staff to be friendly, room was clean and spacious. Restaurant had good choices and service was very quick.....sirloin steak was delicious. Shuttle was easily accessed and went on time.
Past reviews have brought the ratings average down, but it seems that most of those reviews were from experiences during Covid.
It's fine now
Dear Graeme,
Thank you for your feedback! We’re thrilled to hear that you enjoyed your stay and found our location convenient. It’s great to know that our staff made a positive impression and that you loved the sirloin steak! We appreciate your understanding of past reviews and are glad to hear that things are much improved. Your insights are valuable, and we hope to welcome you back soon for another enjoyable experience!
Regards,
Raj
Duty M
Jet Park Hotel
Room very clean, nice touch of note from cleaner. Lots of shower gel etc (rather than one tiny bottle that is so wasteful) comfy bed. Great selection of pillows. Quiet room. Only negative; was a biggie for me ; no hot (or warm!) Water in shower. Coffee machine also out of service in Cafe downstairs.
Very friendly and helpful staff and a seamless check in out check out.
Dear Guest,
Thank you so much for your feedback! We’re thrilled to hear that you enjoyed the cleanliness of your room and appreciated the note from our cleaner, as well as the amenities provided. It's great to know that you found the bed comfortable and enjoyed the pillow selection.
We're truly sorry to hear about the issues with the hot water in the shower and the coffee machine. Your concerns are important to us, and we’ll make sure to address these with our maintenance team to ensure they are resolved.
Thank you again for your kind words about our staff and the check-in/check-out process. We hope to welcome you back soon for an even better experience!
Regards,
Raj
Duty Manager
Jet Park Hotel
