Close to airport and a shuttle service is available.
We found the staff to be friendly, room was clean and spacious. Restaurant had good choices and service was very quick.....sirloin steak was delicious. Shuttle was easily accessed and went on time.
Past reviews have brought the ratings average down, but it seems that most of those reviews were from experiences during Covid.
It's fine now
Dear Graeme,
Thank you for your feedback! We’re thrilled to hear that you enjoyed your stay and found our location convenient. It’s great to know that our staff made a positive impression and that you loved the sirloin steak! We appreciate your understanding of past reviews and are glad to hear that things are much improved. Your insights are valuable, and we hope to welcome you back soon for another enjoyable experience!
Regards,
Raj
Duty M
Jet Park Hotel
Room very clean, nice touch of note from cleaner. Lots of shower gel etc (rather than one tiny bottle that is so wasteful) comfy bed. Great selection of pillows. Quiet room. Only negative; was a biggie for me ; no hot (or warm!) Water in shower. Coffee machine also out of service in Cafe downstairs.
Very friendly and helpful staff and a seamless check in out check out.
Dear Guest,
Thank you so much for your feedback! We’re thrilled to hear that you enjoyed the cleanliness of your room and appreciated the note from our cleaner, as well as the amenities provided. It's great to know that you found the bed comfortable and enjoyed the pillow selection.
We're truly sorry to hear about the issues with the hot water in the shower and the coffee machine. Your concerns are important to us, and we’ll make sure to address these with our maintenance team to ensure they are resolved.
Thank you again for your kind words about our staff and the check-in/check-out process. We hope to welcome you back soon for an even better experience!
Regards,
Raj
Duty Manager
Jet Park Hotel
First time here and it was just what we needed for our 1 night stay in Auckland, with parking while we took a flight for a few days.
Because we booked through Hotels.com we had to pay $8 per day for the parking, but that was not an issue. It was perfect, plenty of parks, safe and extremely convenient to have the shuttle take us back and forth to the airport as well. Excellent facility so close to the airport.
The room we booked was a Standard with Queen Bed. Yes, it was for 1 night, but.... a teaspoon instead of a wooden stick would have been preferable. Other than that, the small kitchenette was handy to make a cuppa. Bed was comfy, bathroom was really nice with good shower.
The dining area was a great facility to have for our late arrival. The dinner was tasty, ample, good price and came in a good time. Service from the staff was excellent in the dining room, and the same in reception - couldn't fault them. Even though we didn't have any, there was also a nice choice of delicacies in the food cabinet if the menu was not what you wanted.
All in all, would definitely stay here again - great price for what you got. Thank you!
Dear Guest,
Thank you so much for your detailed and positive feedback! We’re thrilled to hear that our location, parking convenience, and shuttle service made your stay in Auckland smooth and enjoyable.
We appreciate your comments about the teaspoon and will certainly consider them for future improvements. It’s great to know that the room’s amenities, including the kitchenette, and the quality of our dining options contributed to a pleasant experience.
Your praise for our dining and reception staff is greatly appreciated, and we’ll be sure to pass along your kind words. We look forward to welcoming you back on your next visit.
Thank you again for choosing to stay with us!
Best regards
Raj
Duty Manager
Jet Park Hotel
These guys looked after our group of 40 Notable Tourists in exemplary fashion; despite numerous changes and alterations to the room list running up to our stay, over a period of almost 12 months. Nothing was a problem and everyone was more than happy. Special mention to Ella Law and her functions staff who organised a wonderful buffet dinner with spectacular view from the 5th floor, and catered for all our dietary needs including GF and vegan options with great efficiency.
Dear Guest,
Thank you so much for your fantastic feedback! We’re delighted to hear that we could provide exemplary service for your group of 40 and that everything went smoothly despite the numerous changes. I’m thrilled to hear that Ella Law and our functions staff were able to organize a wonderful buffet dinner with a spectacular view, while accommodating all dietary needs efficiently.
Your kind words mean a lot to us, and we’ll be sure to pass along your praise to Ella and the team. We hope to have the pleasure of hosting you and your group again in the future.
Warm regards,
Raj
Duty Manager
Jet Park Hotel
Comfortable, warm, clean space, very quiet with all amenities needed for a very short stay, and handy to airport. Shuttle service was really good with a friendly driver, just wish I had been told it was a bus, as I was expecting a van. Would otherwise highly recommend this hotel.
Dear Tere H,
Thank you for your kind words and for taking the time to share your experience! We’re delighted to hear that you found our accommodation comfortable, clean, and well-suited for your short stay. It’s great to know that our shuttle service met your needs and that our driver provided a friendly experience.
We appreciate your feedback about the shuttle bus and will make sure to provide clearer information for future guests. We’re thrilled to hear you would highly recommend our hotel and look forward to welcoming you back.
Safe travels and best wishes
Warm Regards,
Raj
Duty Manager
Jet Park Hotel
