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Clean and tidy , nice service

4.0 of 5 bubblesReviewed 16 Oct 2024
Room very clean, nice touch of note from cleaner. Lots of shower gel etc (rather than one tiny bottle that is so wasteful) comfy bed. Great selection of pillows. Quiet room. Only negative; was a biggie for me ; no hot (or warm!) Water in shower. Coffee machine also out of service in Cafe downstairs.

Very friendly and helpful staff and a seamless check in out check out.
Date of stay: October 2024
Trip type: Travelled on business
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Raj S, Guest Services / Front Office at JetPark Hotel Auckland Airport & Conference Centre, responded to this review
Responded 18 Oct 2024
Dear Guest,

Thank you so much for your feedback! We’re thrilled to hear that you enjoyed the cleanliness of your room and appreciated the note from our cleaner, as well as the amenities provided. It's great to know that you found the bed comfortable and enjoyed the pillow selection.

We're truly sorry to hear about the issues with the hot water in the shower and the coffee machine. Your concerns are important to us, and we’ll make sure to address these with our maintenance team to ensure they are resolved.

Thank you again for your kind words about our staff and the check-in/check-out process. We hope to welcome you back soon for an even better experience!

Regards,
Raj
Duty Manager
Jet Park Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,749)
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Reviewed 11 September 2024

First time here and it was just what we needed for our 1 night stay in Auckland, with parking while we took a flight for a few days.

Because we booked through Hotels.com we had to pay $8 per day for the parking, but that was not an issue. It was perfect, plenty of parks, safe and extremely convenient to have the shuttle take us back and forth to the airport as well. Excellent facility so close to the airport.

The room we booked was a Standard with Queen Bed. Yes, it was for 1 night, but.... a teaspoon instead of a wooden stick would have been preferable. Other than that, the small kitchenette was handy to make a cuppa. Bed was comfy, bathroom was really nice with good shower.

The dining area was a great facility to have for our late arrival. The dinner was tasty, ample, good price and came in a good time. Service from the staff was excellent in the dining room, and the same in reception - couldn't fault them. Even though we didn't have any, there was also a nice choice of delicacies in the food cabinet if the menu was not what you wanted.

All in all, would definitely stay here again - great price for what you got. Thank you!

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BeppieChick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raj S, Guest Services / Front Office at JetPark Hotel Auckland Airport & Conference Centre, responded to this reviewResponded 13 September 2024

Dear Guest,

Thank you so much for your detailed and positive feedback! We’re thrilled to hear that our location, parking convenience, and shuttle service made your stay in Auckland smooth and enjoyable.

We appreciate your comments about the teaspoon and will certainly consider them for future improvements. It’s great to know that the room’s amenities, including the kitchenette, and the quality of our dining options contributed to a pleasant experience.

Your praise for our dining and reception staff is greatly appreciated, and we’ll be sure to pass along your kind words. We look forward to welcoming you back on your next visit.

Thank you again for choosing to stay with us!

Best regards
Raj
Duty Manager
Jet Park Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2024

These guys looked after our group of 40 Notable Tourists in exemplary fashion; despite numerous changes and alterations to the room list running up to our stay, over a period of almost 12 months. Nothing was a problem and everyone was more than happy. Special mention to Ella Law and her functions staff who organised a wonderful buffet dinner with spectacular view from the 5th floor, and catered for all our dietary needs including GF and vegan options with great efficiency.

Room tip: Free shuttle service is brilliant!
Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Andrewlondonmusic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raj S, Guest Services / Front Office at JetPark Hotel Auckland Airport & Conference Centre, responded to this reviewResponded 13 September 2024

Dear Guest,

Thank you so much for your fantastic feedback! We’re delighted to hear that we could provide exemplary service for your group of 40 and that everything went smoothly despite the numerous changes. I’m thrilled to hear that Ella Law and our functions staff were able to organize a wonderful buffet dinner with a spectacular view, while accommodating all dietary needs efficiently.

Your kind words mean a lot to us, and we’ll be sure to pass along your praise to Ella and the team. We hope to have the pleasure of hosting you and your group again in the future.

Warm regards,
Raj
Duty Manager
Jet Park Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2024 via mobile

Comfortable, warm, clean space, very quiet with all amenities needed for a very short stay, and handy to airport. Shuttle service was really good with a friendly driver, just wish I had been told it was a bus, as I was expecting a van. Would otherwise highly recommend this hotel.

Room tip: Expect a little walk from shuttle drop off to terminal
Date of stay: September 2024
Trip type: Travelled solo
Thank Tere H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raj S, Guest Services / Front Office at JetPark Hotel Auckland Airport & Conference Centre, responded to this reviewResponded 13 September 2024

Dear Tere H,

Thank you for your kind words and for taking the time to share your experience! We’re delighted to hear that you found our accommodation comfortable, clean, and well-suited for your short stay. It’s great to know that our shuttle service met your needs and that our driver provided a friendly experience.

We appreciate your feedback about the shuttle bus and will make sure to provide clearer information for future guests. We’re thrilled to hear you would highly recommend our hotel and look forward to welcoming you back.

Safe travels and best wishes

Warm Regards,
Raj
Duty Manager
Jet Park Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2024 via mobile

I'm not usually one togive a really crap reports as try to look at positives.
This hotel specialises in fly in fly out business that offers airport shuttle service.
GRUMPS:
1. We had to wait over 45 mins for shuttle from time we informed them till pick up. Not good after international flight.
2. Had a quick meal but noticed that for example a pint cost $17 that's bloody ridiculous given the standard of the hotel.
3.Room cost us $245 and could have a significantly better option for a mere $20 more.
4. Room had only 1 towel so made showertime very interesting.
You would probably guess we won't be darkening their doorstep again.

YAYS:
Leaving.

Room tip: Does offer free carpark if staying both ends of your trips.
Date of stay: September 2024
Trip type: Travelled as a couple
Thank toddytom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Murray Mackey, Guest Services / Front Office at JetPark Hotel Auckland Airport & Conference Centre, responded to this reviewResponded 1 November 2024

Kia ora, toddytom,

Thank you for reviewing your stay with us.

I apologize for the delay you experienced with our shuttle service. We offer a scheduled shuttle that operates on the hour and half-hour between 4 AM and 9:30 PM; after those hours, we provide an on-call service.

Regarding the rooms, prices vary based on availability. We have nine different room options, ranging from small Standard Queens to large spacious Apartments, ensuring there is something to suit every guest's needs. Our staff can offer upgrades upon arrival, subject to availability, usually costing between $20 and $50 per upgraded room tier, depending on the type.

Each room comes with a minimum of two towels, with additional towels available upon request or supplied according to the number of guests. I apologize if your room only had one towel, as this is not typical and may have been an oversight by housekeeping.

I am truly sorry that we did not meet your expectations during your stay. I hope you will consider giving Jet Park another opportunity in the future.

Kind regards,
Murray Mackey
Guest Services Manager

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Reviewed 28 July 2024

Due to the unforeseen circumstances of flights cancelled, we were directed to Jet Park Hotel. Considering the stress of a busload of tired tourists (who waited on average of 2 hours in a queue to be accommodated), after cancelled flights, I have only praise for how the staff dealt with us. The restaurant and bar kitchen were closed by that time, but there were still snacks and drinks available for those in need. The room was small, but comfortable, crispy clean sheets and lovely pillows. A good night rest after a stressful arrival in Aotearoa. Our experience was so positive that we booked ourselves in the second night of enforced Auckland stranding, waiting for available flights.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank EldaHeywood
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Murray Mackey, Guest Services / Front Office at JetPark Hotel Auckland Airport & Conference Centre, responded to this reviewResponded 1 November 2024

Kia Ora EldaHeywood

Thank you for taking the time to review your recent stay with us at Jet Park Hotel – Auckland Airport.
We look forward to welcoming you back again soon when you are next in Auckland.

Kind regards
Murray Mackey
Guest Services Manager
JetPark Hotel – Auckland Airport

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