Comfortable, warm, clean space, very quiet with all amenities needed for a very short stay, and handy to airport. Shuttle service was really good with a friendly driver, just wish I had been told it was a bus, as I was expecting a van. Would otherwise highly recommend this hotel.
Dear Tere H,
Thank you for your kind words and for taking the time to share your experience! We’re delighted to hear that you found our accommodation comfortable, clean, and well-suited for your short stay. It’s great to know that our shuttle service met your needs and that our driver provided a friendly experience.
We appreciate your feedback about the shuttle bus and will make sure to provide clearer information for future guests. We’re thrilled to hear you would highly recommend our hotel and look forward to welcoming you back.
Safe travels and best wishes
Warm Regards,
Raj
Duty Manager
Jet Park Hotel
I'm not usually one togive a really crap reports as try to look at positives.
This hotel specialises in fly in fly out business that offers airport shuttle service.
GRUMPS:
1. We had to wait over 45 mins for shuttle from time we informed them till pick up. Not good after international flight.
2. Had a quick meal but noticed that for example a pint cost $17 that's bloody ridiculous given the standard of the hotel.
3.Room cost us $245 and could have a significantly better option for a mere $20 more.
4. Room had only 1 towel so made showertime very interesting.
You would probably guess we won't be darkening their doorstep again.
YAYS:
Leaving.
Kia ora, toddytom,
Thank you for reviewing your stay with us.
I apologize for the delay you experienced with our shuttle service. We offer a scheduled shuttle that operates on the hour and half-hour between 4 AM and 9:30 PM; after those hours, we provide an on-call service.
Regarding the rooms, prices vary based on availability. We have nine different room options, ranging from small Standard Queens to large spacious Apartments, ensuring there is something to suit every guest's needs. Our staff can offer upgrades upon arrival, subject to availability, usually costing between $20 and $50 per upgraded room tier, depending on the type.
Each room comes with a minimum of two towels, with additional towels available upon request or supplied according to the number of guests. I apologize if your room only had one towel, as this is not typical and may have been an oversight by housekeeping.
I am truly sorry that we did not meet your expectations during your stay. I hope you will consider giving Jet Park another opportunity in the future.
Kind regards,
Murray Mackey
Guest Services Manager
Due to the unforeseen circumstances of flights cancelled, we were directed to Jet Park Hotel. Considering the stress of a busload of tired tourists (who waited on average of 2 hours in a queue to be accommodated), after cancelled flights, I have only praise for how the staff dealt with us. The restaurant and bar kitchen were closed by that time, but there were still snacks and drinks available for those in need. The room was small, but comfortable, crispy clean sheets and lovely pillows. A good night rest after a stressful arrival in Aotearoa. Our experience was so positive that we booked ourselves in the second night of enforced Auckland stranding, waiting for available flights.
Kia Ora EldaHeywood
Thank you for taking the time to review your recent stay with us at Jet Park Hotel – Auckland Airport.
We look forward to welcoming you back again soon when you are next in Auckland.
Kind regards
Murray Mackey
Guest Services Manager
JetPark Hotel – Auckland Airport
We could not have felt more welcome when we arrived after a long flight at 11:30pm. The shuttle driver picked us up at international (and waited patiently while we got a bit lost!) with a friendly smile. The hotel staff were amazing, the room was superb, and the food was top notch. All the staff were super friendly and helpful, they even gifted us an upgrade. Just can’t say enough about how great Jet Park is! Really recommend this hotel if you need something handy to the airport.
Kia Ora 149jojo
Thanks for staying with us at Jet Park Hotel – Auckland Airport. We appreciate your feedback and look forward to welcoming you back soon.
Best regards,
Murray Mackey
Guest Services Manager
Jet Park Hotel – Auckland Airport
We booked a family room for ourselves and our 2 children (aged 23 & 18). Was fantastic size with 2 double beds in one room and one double bed in the other. Also had a small kitchen area with a fridge and a couch, along with having 2 bathrooms.
We had dinner in the restaurant which was very tasty. Service at the start was fantastic, however if we’d wanted dessert or a second drink we were out of luck.
We also had breakfast there before leaving for the airport. It was ok, however some of the items were a bit luke-warm.
Have stayed here before and will definitely stay again. Shuttle service to airport is great.
Kia Ora EggGirl
Thank you for taking the time to provide feedback on your recent stay with us at Jet Park Hotel. We apologize for any inconvenience or service issue you experienced in our restaurant. We have addressed your concerns with our Food & Beverage department to ensure that we can improve our service moving forward.
We sincerely hope that the service issue you experienced has not deterred you from returning to Jet Park Hotel. We value your loyalty and look forward to welcoming you back soon, so you can experience our true Jet Park Hospitality.
Best regards,
Murray Mackey
Guest Services Manager
JetPark Hotel - Auckland Airport
