My room, no 1133 stank like old chip fat. I reported it to the desk clerk who didn't really seem to care. The smell was that bad, as well as the extremely loud Aircon meant I got zero sleep. I certainly won't be staying there again. I said I wished to make a complaint, but have heard nothing. Very poor service
Kia Ora Peter
Thank you so much for taking the time to share your feedback about your recent stay at Jet Park Hotel.
I sincerely apologize for the issues that you had experienced during your stay with us.
The team is more than happy to have sorted this for you had we been advised on the evening rather than check out. We do prefer guests to have a wonderful experience with us.
The room type you were in does have double glazing to prevent the noise and smell issues, but having said that as mentioned, if this was not satisfactory, please a simple call to reception would have solved this for you.
Please know that I have taken note of your concerns and will work with the relevant departments to ensure these issues are addressed and rectified going forward.
We truly appreciate your business and hope to have the pleasure of welcoming you back to our hotel soon.
Warm regards,
Murray Mackey
Guest Services Manager
JetPark Hotel – Auckland Airport
We stayed just for one night prior to flying out of NZ. One of the best airport hotels I have experienced. Rooms spacious, comfortable and well appointed. Plenty of easy parking and easy journey to drop off hire car in the morning. We had dinner in the hotel restaurant and it was very good, reasonable value and very tasty. Highly recommend and would use again
Kia Ora reflexgirl
Thanks for staying with us at Jet Park Hotel – Auckland Airport. We appreciate your feedback and look forward to welcoming you back soon.
Best regards,
Murray Mackey
Guest Services Manager
Jet Park Hotel – Auckland Airport
Such great facilities.
Beds are comfortable.
showers decent.
Toiletries lovely. Rooms exceptionally clean thanks to Mararaa.
The problem comes down to money. I asked on line about parking and was assured it was free.
Got there and told us ten days only . Lucky I had a copy of the online confirmation about parking. Still charged us for the two days over what was on the print out...
That and not being about to change the air con temperature, set too hot to sleep well.
Kia ora Glennis,
Thank you for providing feedback on your recent stay with us.
Firstly, I would like to apologize for any confusion regarding the car storage. We do offer 10 days of complimentary car storage for guests who book directly with the hotel. However, this offer is not valid for bookings made through third-party websites such as Booking.com or Expedia.
Regarding the issue with the air conditioner, we have checked and confirmed that it is operating normally. Some air conditioners may take a little time to recalibrate the room temperature. I am not sure if you contacted the front desk to investigate or resolve this issue to ensure that you had an enjoyable stay with us.
We hope that you will give us the opportunity to welcome you back in the future and know that you are now aware of the car storage t&cs when booking.
Kind regards
Murray Mackey
Guest Services Manager
The rooms are good - clean and adequate.
Meals are very disappointing. We stayed for one night before going overseas, spent $290 on meals for four people and all of us were disappointed. On returning from overseas we allowed hope to conquer experience and dined there again but elected for light meals. These were worse than our first experience. Neither of the staff members we told of our experience even said they were sorry.
So, it's convenient to stay and have the free shuttle to the airport but we will never eat there again.
Dear David P,
Thank you for taking the time to review your recent stay with us at Jet Park Hotel – Auckland Airport. We are sorry to hear that you were disappointed with the food in our restaurant, and we apologize for any inconvenience caused. We usually receive positive feedback on the food, so it's disheartening to know that this experience fell short of your expectations.
We have shared your feedback with our Executive Chef, who will review it carefully and work on improving our offerings. We hope to have the opportunity to welcome you back in the near future and provide you with a more satisfying experience.
Thank you again for your review and feedback.
Best regards,
Murray Mackey
Guest Services Manager
JetPark Hotel – Auckland Airport
Me and my family stayed there on 29 may 2024 because our flight got canceled so airlines provide accommodation there.
We love the service by all staff specialy f&b staff dinner and breakfast team especially dinner restaurant manager and morning FnB manager.
Front office staff on time of check in and check out were amazing and fast also I got amazing hospitality from them.
Sorry forgot all names but everyone was amazing.
In the last Gagan made amazing coffee for me.
Room was amazing and clean.
Food was delicious.
Everyone was very professional.
Thank you everyone to make our stay memorable.
I will book next time this hotel when I will travel again.
Kia Ora Kamaldip S
Thank you for taking the time to review your recent stay with us at Jet Park Hotel – Auckland Airport.
We look forward to welcoming you back again soon when you are next in Auckland.
Kind regards
Murray Mackey
Guest Services Manager
JetPark Hotel – Auckland Airport
