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Homer4419
Ohope, New Zealand

Good and Bad

3.0 of 5 bubblesReviewed 4 May 2024via mobile
The rooms are good - clean and adequate.
Meals are very disappointing. We stayed for one night before going overseas, spent $290 on meals for four people and all of us were disappointed. On returning from overseas we allowed hope to conquer experience and dined there again but elected for light meals. These were worse than our first experience. Neither of the staff members we told of our experience even said they were sorry.

So, it's convenient to stay and have the free shuttle to the airport but we will never eat there again.
Date of stay: May 2024
Room Tip: Just don't dine there.
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Murray Mackey, Guest Services / Front Office at JetPark Auckland Airport Hotel, responded to this review
Responded 6 May 2024
Dear David P,

Thank you for taking the time to review your recent stay with us at Jet Park Hotel – Auckland Airport. We are sorry to hear that you were disappointed with the food in our restaurant, and we apologize for any inconvenience caused. We usually receive positive feedback on the food, so it's disheartening to know that this experience fell short of your expectations.

We have shared your feedback with our Executive Chef, who will review it carefully and work on improving our offerings. We hope to have the opportunity to welcome you back in the near future and provide you with a more satisfying experience.

Thank you again for your review and feedback.

Best regards,
Murray Mackey
Guest Services Manager
JetPark Hotel – Auckland Airport
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (3,741)
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    11 - 16 of 3,741 reviews
    Reviewed 3 May 2024 via mobile

    Me and my family stayed there on 29 may 2024 because our flight got canceled so airlines provide accommodation there.
    We love the service by all staff specialy f&b staff dinner and breakfast team especially dinner restaurant manager and morning FnB manager.
    Front office staff on time of check in and check out were amazing and fast also I got amazing hospitality from them.
    Sorry forgot all names but everyone was amazing.
    In the last Gagan made amazing coffee for me.
    Room was amazing and clean.
    Food was delicious.
    Everyone was very professional.
    Thank you everyone to make our stay memorable.
    I will book next time this hotel when I will travel again.

    Room tip: Free Shuttle bus service to Auckland domestic and international Airport.
    Date of stay: May 2024
    Trip type: Travelled with family
    Thank Kamaldip S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Murray Mackey, Guest Services / Front Office at JetPark Auckland Airport Hotel, responded to this reviewResponded 7 May 2024

    Kia Ora Kamaldip S

    Thank you for taking the time to review your recent stay with us at Jet Park Hotel – Auckland Airport.
    We look forward to welcoming you back again soon when you are next in Auckland.

    Kind regards
    Murray Mackey
    Guest Services Manager
    JetPark Hotel – Auckland Airport

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 24 April 2024

    The people on reception were the friendliest people ever. Even though we arrived late they were accommodating with every aspect. Supplied me with the right power cord for my EV. They were very accommodating with our dog. The rooms, buildings, and gardens were spotless and fresh and attractive. Absolutely loved the Pacifica theme. We will be referring this place for sure.

    Room tip: This place is dog friendly and EV friendly. It even has a resident cat that sees you out at the end of your stay. Really vonvenient to the a
    Date of stay: March 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Judith D
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Murray Mackey, Guest Services / Front Office at JetPark Auckland Airport Hotel, responded to this reviewResponded 7 May 2024

    Kia Ora judithR4167FQ

    Thank you for taking the time to review your recent stay with us at Jet Park Hotel – Auckland Airport.
    We look forward to welcoming you back again soon when you are next in Auckland.

    Kind regards
    Murray Mackey
    Guest Services Manager
    JetPark Hotel – Auckland Airport

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 13 April 2024

    Comfortable room and bed. Super convenient airport shuttle. We were a little uncertain because we arrived late at night and it is located in an industrial area but once we were there, everything was great. Book the shuttle when you arrive. The shuttle will also pick you up at the airport and take you to the hotel but you would have to contact the hotel to find out the schedule.

    Room tip: Book the airport shuttle with the front desk when you arrive
    Date of stay: April 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Escape14075178262
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Murray Mackey, Guest Services / Front Office at JetPark Auckland Airport Hotel, responded to this reviewResponded 18 April 2024

    Kia Ora Escape

    Thank you for taking the time to provide your feedback on your recent stay at Jet Park Hotel - Auckland Airport. We appreciate your valuable input and are thrilled to hear that you had a pleasant experience with us.

    It would be our pleasure to have you as our guest again in the future when you're next in Auckland. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.

    Warm regards,

    Murray Mackey
    Guest Services Manager
    Jet Park Hotel - Auckland Airport

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 10 April 2024

    Good overnight hotel, pleasant restaurant abd bar area for late arrivals a bonus.
    Room clean and tidy, suitable for 1 night.
    Check in helpful and good.
    Only down side Fees for Carparking if you do not book direct, and also No Airpoints as well unless you book direct.

    Room tip: Hopefully they can sound proof the inter connecting doors, we had a loud person talking non stop when we were trying to sleep
    Date of stay: March 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Road02696761597
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Murray Mackey, Guest Services / Front Office at JetPark Auckland Airport Hotel, responded to this reviewResponded 18 April 2024

    Kia Ora Road

    Thanks for staying with us at Jet Park Hotel – Auckland Airport.
    We do offer 10 days complimentary as part of booking directly with us. Airpoints are available for bookings also made direct.
    We appreciate your feedback and look forward to welcoming you back soon.

    Best regards,
    Murray Mackey
    Guest Services Manager
    Jet Park Hotel – Auckland Airport

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 March 2024 via mobile

    I never write about airport hotels - not much to recommend them, usually. Jet Park hotel exceeded ALL expectations!
    Don’t be fooled by the drab facade and dull location this hotel is PERFECT for a quick stay pre-departure.
    Super CLEAN room, comfy bed, nice amenities that are usually found at higher end hotels, good lighting, mirrors and TV.
    We came down from the north to catch our flight out. Reception was waiting for us. Ample luggage carts, warm welcome. Cold beer available to quench our thirst after our long drive.
    We dumped our bags and enjoyed a nice glass of wine and sunset in the beer garden out back. Some sports TV was on in the main bar. Looks like a kid friendly place - outside play area.
    Dinner was the best surprise - someone knows their way around the Jet park kitchen! Beautiful vegetables and hot crispy chips came out quickly. We found plenty on the menu eat. There is also a quick grab & go sandwich counter if you’re lacking time for a sit down dinner.
    Even little details like a salon-quality blow dryer makes a difference.
    Well done Jet Park. Keep up the good work.
    This hotel is a good surprise and great value if you’re looking/needing a pillow close to AKL

    Date of stay: March 2024
    Trip type: Travelled as a couple
    Thank PEEZGlobal
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Murray Mackey, Guest Services / Front Office at JetPark Auckland Airport Hotel, responded to this reviewResponded 18 April 2024

    Kia Ora PEEZGlobal

    Thank you for taking the time to provide your feedback on your recent stay at Jet Park Hotel - Auckland Airport. We appreciate your valuable input and are thrilled to hear that you had a pleasant experience with us.

    It would be our pleasure to have you as our guest again in the future when you're next in Auckland. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.

    Warm regards,

    Murray Mackey
    Guest Services Manager
    Jet Park Hotel - Auckland Airport

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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