We arrived from a flight at 9.30pm to find the motel closed with nobody around! Absolutely terrible service. All it would have taken was a text, email or phone call to let us know they’d been flooded and we could have stayed put. We walked to the Airport Gateway Motel up the road and even though they were fully booked they gave us complimentary beers to calm our nerves and the lovely young lass who worked there gave us a ride back to the airport in her own car when she finished work. What a legend. We had to sleep on the floor of the airport overnight as there was no accommodation available anywhere. It was an awful night and I’m so angry they didn’t let us know they had closed. Inexcusable. We will never stay there.

Booked for 26.1.23 however hotel booked 23rd - neither they or I picked the mistake till I tried to check in today - no calls from the hotel on 23rd asking where I was - had rooms available tonight but I had to pay another $170 even though I already paid $170 for a room that I never used on the 23rd - manager was rude and unreasonable - yep they made a mistake and booked wrong date and I made a mistake by not checking the booking date however they got $170 out of me for a room I never used - at no stage on the 23rd did they call or email me to ask where I was - poor customer service for sure - we all make mistakes but to stand and tell me that they have rooms avail tonight but I have to pay again is an insult -

All you need after a long day’s travelling. Quiet clean and relaxing. Staff couldn’t do enough to help, my room was super spacious and had good black out curtains witch was a must after travelling from the uk suffering with jet lag! Would recommend to anyone travelling to nz