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dave

Unreasonable manager

1.0 of 5 bubblesReviewed 25 Jan 2023via mobile
Booked for 26.1.23 however hotel booked 23rd - neither they or I picked the mistake till I tried to check in today - no calls from the hotel on 23rd asking where I was - had rooms available tonight but I had to pay another $170 even though I already paid $170 for a room that I never used on the 23rd - manager was rude and unreasonable - yep they made a mistake and booked wrong date and I made a mistake by not checking the booking date however they got $170 out of me for a room I never used - at no stage on the 23rd did they call or email me to ask where I was - poor customer service for sure - we all make mistakes but to stand and tell me that they have rooms avail tonight but I have to pay again is an insult -
Date of stay: January 2023
Room Tip: Stay somewhere else
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shalend Prasad, General Manager at Auckland Airport Kiwi Hotel, responded to this review
Responded 3 May 2024
Kia Ora Sir/Madam,

Thank you for taking your time to write a review, I sincerely apologize for the experience you had and we have taken initiatives to have better communication processes with all our guests. We hope to have an opportunity to welcome you back in the near future so we can provide a better experience and make it up to you.

Have a wonderful day.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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11 - 16 of 630 reviews
Reviewed 2 January 2023 via mobile

All you need after a long day’s travelling. Quiet clean and relaxing. Staff couldn’t do enough to help, my room was super spacious and had good black out curtains witch was a must after travelling from the uk suffering with jet lag! Would recommend to anyone travelling to nz

Date of stay: October 2022
Trip type: Travelled on business
Thank Cornishboy12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shalend Prasad, General Manager at Auckland Airport Kiwi Hotel, responded to this reviewResponded 5 January 2023

Kia Ora,

Thank you for your kind feedback, we look forward to welcoming you to our hotel sometime and for sure you’ll enjoy your stay with us.

Bes regards
Auckland Airport Kiwi Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2022 via mobile

Situated near the Auckland airport and the hotel provides free shuttle to the Auckland domestic and international airport. Value for money. We stayed a night here. The only minus point is the smell in the toilet but it’s not disturbing though and I m still giving this hotel a 4 stars given its location from the airport. Overall I would say we were all satisfied.

Date of stay: December 2022
Trip type: Travelled with friends
Thank Patricia050875
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shalend Prasad, General Manager at Auckland Airport Kiwi Hotel, responded to this reviewResponded 5 January 2023

Kia Ora,

Thank you for your kind feedback, we look forward to welcoming you to our hotel sometime and for sure you’ll enjoy your stay with us.

Bes regards
Auckland Airport Kiwi Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2022

What an outdated dump mould and damp in the walls scruffy furniture poor value. In this day and age it isn’t hard to provide decent clean accommodation this is not the case here. At least the transfer too and from the airport works well

Date of stay: December 2022
Trip type: Travelled as a couple
Thank Barneythedog9012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shalend Prasad, General Manager at Auckland Airport Kiwi Hotel, responded to this reviewResponded 4 May 2024

Kia Ora,

Thank you for your feedback. I apologize that you did not enjoy your stay with us but am happy to inform you that we have undergone a massive refurbishment and our facilities/amenities have all been given a makeover. We hope to welcome you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2022 via mobile

Booked this hotel very last minute due to a flight delay. Close to the airport. Free shuttle bus. Very average room but comfortable bed, nice linen, adequate shower. For $150 for the night it was fine. Some noise from car park outside bedroom window.

Date of stay: November 2022
Trip type: Travelled as a couple
Thank WoniOz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shalend Prasad, General Manager at Auckland Airport Kiwi Hotel, responded to this reviewResponded 4 May 2024

Kia Ora,

Thank you for your feedback and review. We hope to welcome you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2022

The website implied this hotel was close to Auckland Airport....it is not. On check in we were concerned about the state of the hall/reception, kind of old, need of paint and a new carpet. On opening our room door we were greeted by a lovely clean soapy smell...apparently it was from a can. The bed was clean and neatly made...a plus. The carpet had not been vacuumed, we did not have any towels, not sure the last time the bathroom was given a through cleaning....it was "clean" but not hotel clean. The head board was dislodged from the wall. Food was mediocre. A terrible way to end a wonderful vacation in NZ. Luckily? we only had a few hours to sleep and then return to the airport so.......

Date of stay: November 2022
    • Location
    • Rooms
    • Service
Thank CdnGunks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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