Booked this hotel very last minute due to a flight delay. Close to the airport. Free shuttle bus. Very average room but comfortable bed, nice linen, adequate shower. For $150 for the night it was fine. Some noise from car park outside bedroom window.
Kia Ora,
Thank you for your feedback and review. We hope to welcome you again in the near future.
The website implied this hotel was close to Auckland Airport....it is not. On check in we were concerned about the state of the hall/reception, kind of old, need of paint and a new carpet. On opening our room door we were greeted by a lovely clean soapy smell...apparently it was from a can. The bed was clean and neatly made...a plus. The carpet had not been vacuumed, we did not have any towels, not sure the last time the bathroom was given a through cleaning....it was "clean" but not hotel clean. The head board was dislodged from the wall. Food was mediocre. A terrible way to end a wonderful vacation in NZ. Luckily? we only had a few hours to sleep and then return to the airport so.......
This place is an absolute dump. We paid over $400 for this, thinking we were going to get a reasonable quality hotel compare to what we’ve been getting in Europe for the last three months. Breakfast was included. We had a welcoming committee of cockroaches in the bedroom. The place is tired and rundown. We went for breakfast this morning which had the cheapest ingredients you could possibly imagine. This is compared with the breakfasts we have been getting at hotels throughout Europe similar rated hotels which have been like gourmet meals by comparison. You have to pay for a hot breakfast which is always included in hotels throughout Europe no extra cost.. The cleanliness of the rooms was very much in question I’ve added some photos. There’s some shoddy reparations that make the place look very shabby. Don’t be fooled by the photos in the advertising. This is the proverbial phrase mutton dressed up as lamb.I shudder it to think what tourists arriving in New Zealand from overseas would feel arriving at a place like this at advertises it self as a Kiwi hotel.
Kia Ora,
Thank you for taking your time out and providing us with your feedback. It’s a disappointment that you have not enjoyed your stay with us, and we are sorry that you didn’t receive what you expected. This is not how we are. we are very particular when it comes to our guest needs, the issue that you arise has been passed to our housekeeping team. Looking forward to welcoming you again to our Hotel and we promise you won’t be disappointed this time.
Kind regards
Auckland Airport Kiwi Hotel
A sorry excuse for a hotel. Rooms very tired, not the tidy fresh rooms you see in the photos. Very unclean too, hairs all throughout the bathroom, stains on the walls and floor, and a leaky shower which soaks into the bedroom floor. To make matters worse, the smoke alarm had no battery, and was 8 years expired. The lack of interest by staff was appalling, they clearly do no care for their guests. The manager himself did not take my complaints seriously, and a follow up after my stay had no response. Clearly cutting corners at the guests’ expense. Avoid this place at all costs, along with any other VR hotel properties.
Kia Ora,
Thank you for taking your time out and providing us with your feedback. It’s a disappointment that you have not enjoyed your stay with us, and we are sorry that you didn’t receive what you expected. This is not how we are. we are very particular when it comes to our guest needs, the issue that you arise has been passed to our housekeeping team. Looking forward to welcoming you again to our Hotel and we promise you won’t be disappointed this time.
Kind regards
Auckland Airport Kiwi Hotel
THIEVES! THIEVES ! BEWARE PLEASE DON'T STAY HERE.
to make a long story short they stole our beloved clothing item , we left it by accident on the restaurant , we called and said they had it with them and could courier it and now they say they never had it with them LIARS!!!!, never in years staying anywhere I had property stolen from staff , this place is so cheap now you know why
YOU HAVE BEEN WARNED
Kia Ora Pablo,
Thank you for taking the time to provide a review, i am sorry to hear about your experience with us in regard to your item of clothing. I have met with staff and it appears to be a communication issue as they did not have the item. We hope to welcome you again in the near future.
